Tartine Et-chocolat Reviews 

My first and last order with Tartine et Chocolat

I placed my first order with Tartine et Chocolat on August 13 for a baby shower gift needed by September 5. More than three weeks later, I still do not have the gift.

This was not simply a carrier delay.

My original shipment failed to arrive. After I repeatedly contacted the company, I was supposedly sent a replacement and was given a DHL tracking number. I discovered myself that the tracking number actually belonged to another customer’s shipment going to Washington, D.C.

Tartine et Chocolat later acknowledged that my replacement had not actually been dispatched.

Only on September 2 — twenty days after my original order — was another shipment finally handed over to DHL. DHL has now confirmed directly to me that it will not arrive before the baby shower.

Throughout this entire experience, I had to repeatedly chase Tartine et Chocolat for updates, investigate tracking problems myself, contact the carriers myself, and discover their mistakes myself.

Their proposed compensation included a 10% discount on a future order. After this experience, the idea that I would place another order is almost unbelievable.

Tartine et Chocolat presents itself as a luxury brand, but luxury pricing and beautiful products mean very little when the order fulfillment and customer service are this unreliable.

I ordered a special gift more than three weeks before the event and will now attend the baby shower without it.

First order. Last order. I would never trust Tartine et Chocolat again with a time-sensitive or important gift.

I’m extremely disappointed this time.

I have always really liked this brand, which makes this experience even more frustrating.

I placed my order on 24 July. At first, everything seemed fine, but then I started receiving emails saying that my order was delayed.

On 3 August, I contacted customer service because the tracking showed that my parcel had somehow been returned to the sender on 1 August. I explained that it was very important for me to receive the order on time because it was a gift.

For an entire week, the only response I received was: "We are sorry, we will check with the warehouse whether it has been received." Does it really take a week to confirm whether a returned parcel has arrived at your own warehouse? Moreover, after the parcel had been returned for several days, I would have expected the company to contact me proactively, but they never did.

Eventually, they confirmed that the parcel had indeed been returned. Since then, I have been asked four separate times to confirm the delivery address—the same address that was already provided in my order. Each time I confirmed it and asked them to resend my order and let me know the expected delivery date, explaining again that the timing was important.

Today is 10 August, and I still have no information on whether my order has even been reshipped, let alone when it will arrive.

The customer service has been extremely unhelpful throughout this entire process. I have had to chase every update myself, and despite all the delays, no one seems able to provide even basic information about my order.

Sadly, this experience has completely changed my opinion of the brand.

Beautiful products,
Prompt delivery

I ordered by mistake a lovely piece of clothing 3 months of age … so I texted you immediately to send me 6 months old and you answered that you will fo the exchange so I was happy … But I received 3 months old … too small for my nephew
I wrote and called you after that but no customer service … Reslly deceiving!!!
Thank you Tartine et chocolat 👎

Customer service was unhelpful and unpleasant. The package arrived damaged and delayed, and it was delivered to a pickup point instead of the promised express home delivery. Customer service only said “sorry” and nothing more. I paid 200 euros for this service and received a crushed package late. I will never order again. I placed orders to Poland and Monaco.

Super disappointed will never order again and i didn’t receive money back or complimentary gift for this

Super nice customer service team, really helped with a shipping issue and expedited the re-shipment. Responded every day extremely courteously and were genuinely there to help. Love the clothes from here as well - so beautiful!

Best customer service. I accidentally placed two identical orders and they kindly reached out to confirm whether or not it was intentional or a mistake. They were super prompt to reply and very professional. I’m so grateful they caught my error and canceled my unintentional 2nd order. I wish all companies were this kind and thoughtful.

Excellent product and customer service and support

So disappointed. Used to be great but customer service today was atrocious
3 times the salesperson walked away, no good help given,

When one mentions Tartine et Chocolat, one speaks of elegance, refinement and that lovely one-off charm, every cuff and hem treated like treasure.
As for their customer service - outstanding service!
Professionals who are more than happy to walk that extra mile, just to make sure their customers are happy and satisfied! I couldn’t have been more happy with this company, I strongly recommend it!

Beautiful dresses and clothes for my granddaughter; and especially nice to find with a 50% discount!
Thank you. Merci.

The customer service at Tartine et Chocolat is on another level! very responsive and very helpful.

The clothes are beautiful but UPS is not the very best option to send a parcel with.
They say they delivered at my house, which wasn't true.
I paid an extra 7 euro to get it delivered to my house but they delivered to the parcel shop which was a good 15 min walk from my house.
I was home the whole day, so it isn't true that they came her.
With de post such things doesn't happen.
If someone doesn't open, they just put it downstairs in the building

Tres bon experience, tres belle vetements

These people are the best. Their quality is just top notch and the customer service extraordinary. Keep the good work!

I received what I ordered and everything was perfect. Packaging, presentation, cleanness.
Thank you Tartine et Chocolat. I will definitely reorder soon.

The quality of the clothes is excellent. Shipping costs are a bit high, but delivery is speedy. Great service there.

My second time ordering clothes from Tartine-et-chocolat was extremely off-putting and I'm still underwhelmed by how rude and unprofessional their customer service is.

I ordered shoes for the kiddo and instead of the item I ordered, I got an absolutely different pair.
Not only the support team asked me to physically go to the post office and send it back but they refused to return my money (the item they shipped was twice cheaper than what I ordered but they refused to return the difference until I sent them their stuff back).

To make matters worse, the shoes that I initially ordered were no longer available and they really didn't care about it.
Worst service ever!

I have been ordering perfumes for me daughter and they smell really good !

Beautiful products. Great service. Perfect packaging. Speedy postage.

Ordered some very reasonably priced sandals for my daughter. Having been confused about the sizing, I rang the London store where a lady was very helpful, and reassuring that if there was a problem I could return them to the store.

I ordered the size she suggested and they’ve arrived within a week from France. Beautifully wrapped, packed and I couldn’t be more happy.

The sandals are gorgeous. Softest leather, pretty and of the highest quality.

100% happy customer