Swisstool Reviews 

903
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

I ordered the wrong knife by mistake, I called the company and Stephen was happy for me to return the knife and credit it towards the knife I wanted. All done over the phone and the companion knife ar... See more

Rated 1 out of 5 stars

My parcel was returned to SwissTool, but I received no refund or update. I contacted them three times by email and by web 'contact us page' and waited over a 2 months without receiving a single respon... See more

Rated 5 out of 5 stars

**EXCELLENT** company. I have bought multiple Swiss Army knives from them now over the past year. Each time they had exactly what I was looking for at a decent price. I am in the USA so they made i... See more

Rated 1 out of 5 stars

Placed an order, which they acknowledged, then had an email saying they posted it the next day, but still waiting for it to arrive 10 days later. No reply to my email asking where my order is. I wil... See more

Company details

  1. Tool Store

Written by the company

SwissTool.co.uk - Personalised Swiss Army Knives


Contact info

3.4

Average

TrustScore 3.5 out of 5

903 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.4

All reviews

(903)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience

Found them doing a Google search for a Swiss Army knife to replace a lost item. Their prices are the best I could find and an order was made. I realised that there was something else I could have and the next day I rang to see if I could amend the order. This was done without any fuss and did not impact on the delivery which was to be honest very quick. I would not hesitate in my recommendation of these people based on my recent experience and would without doubt use their services again.

26 June 2022
Unprompted review
Rated 5 out of 5 stars

A great experience!

I needed to replace an old pocket knife which through age and overuse broke.
After a quick search, Swisstool was by far the best price and service. Ordering and payment were really easy and my item was delivered well before their expected date.
A great company and I would highly recommend them.

4 June 2022
Unprompted review
Rated 1 out of 5 stars

Still utterly awful

Still utterly awful. Never received my order and no response to messages order at your own risk! This is an old school online rip off trader

3 June 2022
Unprompted review
Rated 5 out of 5 stars

Fast & Efficient

Needed replacement pen knife for my old trusty one that has got lost. No fuss or messing around with passports etc for a blade only just over an inch long. Arrived in a couple of days in perfect shape. Many thanks

15 May 2022
Unprompted review
Rated 5 out of 5 stars

Accessories

All items were delivered on time and fitted instantly, great service, would use again.

7 May 2022
Unprompted review
Rated 5 out of 5 stars

Excellent quality

Excellent quality, fantastic price and service.
This was a gift for my daughter so was personalised and looks great - she loves it.
Came quicker than expected too (about 3 days).
Honestly couldn’t recommend higher.

4 May 2022
Unprompted review
Rated 5 out of 5 stars

Complete satisfaction

If you want a perfect gift delivered quickly then this is the place. I have ordered a few over the last couple of years with complete satisfaction.

2 May 2022
Unprompted review
Rated 5 out of 5 stars

Birthday gift

I ordered a Swiss Tool for my twin daughters 13th birthday. The choice of colours was fab, plus the option to personalise was an added bonus. The girls are delighted with their Swiss Tool and I am too. It is exactly what I'd expected when I placed the order, they came through the post really quickly.

2 May 2022
Unprompted review
Rated 5 out of 5 stars

Online Shopping - how it should work.

Swisstool provided an excellent service. The only element of my “climber” Swiss Army knife that needed to be replaced after some 15 years of use was the return spring unit of the scissors.
I ordered a replacement on the swisstool web site and the spare part arrived a few days later.
A fine example of how online shopping should work.

1 May 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service with personalisation options

I've ordered several Swiss Army Knives from this store over the two to three years (Expanding the collection of Black Scaled SAK's) and I've always received very good service. The item was personalised exactly as requested (which is in fairness a somewhat unique service) and the item was ordered on a Friday and delivered the following Wednesday - no complaints at all. My only comment on the order process would be that there was no indication of despatch but this is a minor thing. I would not hesitate to recommend this store.

1 May 2022
Unprompted review

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