Swisstool Reviews 

903
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

I ordered the wrong knife by mistake, I called the company and Stephen was happy for me to return the knife and credit it towards the knife I wanted. All done over the phone and the companion knife ar... See more

Rated 1 out of 5 stars

My parcel was returned to SwissTool, but I received no refund or update. I contacted them three times by email and by web 'contact us page' and waited over a 2 months without receiving a single respon... See more

Rated 5 out of 5 stars

**EXCELLENT** company. I have bought multiple Swiss Army knives from them now over the past year. Each time they had exactly what I was looking for at a decent price. I am in the USA so they made i... See more

Rated 1 out of 5 stars

Placed an order, which they acknowledged, then had an email saying they posted it the next day, but still waiting for it to arrive 10 days later. No reply to my email asking where my order is. I wil... See more

Company details

  1. Tool Store

Written by the company

SwissTool.co.uk - Personalised Swiss Army Knives


Contact info

3.4

Average

TrustScore 3.5 out of 5

903 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.4

All reviews

(903)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Great selection, quick delivery and all round excellent service. I have bought from Swisstool several times and highly recommend them.

1 July 2022
Unprompted review
Rated 5 out of 5 stars

A quality keepsake/gift

This is the second time I have ordered from swisstool. One pen knife personalised as a Christmas gift for my partner which he loved. My father admired it so I bought him one, personalised for Father's Day which he was thrilled with. A lovely gift/keepsake but useful too.

24 August 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Your selection of products was very good. You offered upgrades not always available from other vendors. Ordering merchandise was easy. Prices were fair. Delivery was quick.
I was never disappointed in the product received.
I have ordered more than once and will order again.

24 August 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I am totally satisfied with my purchase. Exactly what I wanted, great quality, fast delivery and excellent service.

15 August 2022
Unprompted review
Rated 2 out of 5 stars

Poor

Poor. Ordered a knife with my son's name and number on it. They sent the wrong colour without any name or number. Wrote an email and got no response. Wrote a message through their website and still got no response. Ignorant company.

8 August 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely superb service

Absolutely superb service, I managed to break the pliars on my xmas gift from the wife. Three weeks later, it's back and as good as new. Cannot rate highly enough

25 July 2022
Unprompted review
Rated 5 out of 5 stars

Great

Great. Good prices. Customisation without any mistakes/issues and fast delivery. Very satisfied, many thanks.

14 July 2022
Unprompted review
Rated 5 out of 5 stars

Reliable quality

Ordered 2 knives, one engraved. Happy with the quality of the knives. The engraving looks good but the handle was left wavy on the top of the writing. Delivery was fast but there is no way to track your order.

Overall, I'm very happy with the products and services and would recommend.

11 July 2022
Unprompted review
Rated 5 out of 5 stars

Awesome

Extremely fast delivery even across the pond to Canada. More than delighted with the quality of the product and the service provided. Finally a vendor worthy of the products they sell.

10 July 2022
Unprompted review
Rated 5 out of 5 stars

Simple and Effective

I ordered a Deluxe Tinker with a customised message etched on the knife.

The customisation tool was very easy to use, and the appearance in person matched exactly what was presented online.

I ordered express delivery (as it was short-notice leaving gift for a colleague) and the product was completed and in my hands within a day and a half of purchasing.

Very quick, easy, and accurate service. I recommend without hesitation.

27 June 2022
Unprompted review

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