Swiss-Store Reviews 

699
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share how happy they are with the exceptional quality of the products and the remarkably fast delivery service. People love finding that purchases arrive promptly and in pristine condition, making them wonderful choices for special presents. Consumers also appreciate the helpful updates and smooth purchasing process provided throughout their transactions. Some reviewers were not happy with occasional fulfillment mistakes, such as receiving incorrect items or experiencing delivery delays. A few other people also felt that website glitches could cause duplicate orders and that product descriptions could be more detailed.

What people talk about most

Product

Users describe great satisfaction with the products, frequently highlighting the exceptional quality and... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently expressing delight over prompt,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered this as a Christmas present for my daughter to give to her dad, the man who has everything! He absolutely loved it!! Beautiful personalised and of course, exceptional quality. It arrived real... See more

Rated 5 out of 5 stars

Swiss Army knives' reputation speak for themselves so I don't need to particularly convince anyone here- save to say the quality continues with a robust and (in this case) a satisfyingly weighty m... See more

Rated 5 out of 5 stars

I ordered a rucksack for my husband. Flawless quality, fantastic sale prices and great customer service by way of communicating and confirming of every step of the sales process. Item arrived promptly... See more

Rated 5 out of 5 stars

Great product I was given one when I was 14 fast forward 21 years and I bought my son his first Swiss knife for his 14 birthday with all the new options available it was great to get him one he can... See more


Company details

  1. Gift Shop

Information provided by various external sources

UK's largest range of Swiss brands from Victorinox, Mondaine, Luminox, Felco & Wenger - All available with next day delivery.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

699 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(699)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Victorinox Knife

I was recommended by a friend to purchase from this company.I checked them out and found that the prices were cheaper than buying from Victorinox directly.I subscribed and received a discount code so I thought let’s go for it.I purchased the knife on Friday and asked for next day delivery with Royal Mail who I know are not that quick and it was a Bank Holiday.Well,just had my friendly posti turn up with my item.It is beautiful,the price was great and the service outstanding.I will be buying from them again and can only recommend them highly.Use them,you won’t be disappointed.⭐️⭐️⭐️⭐️⭐️

2 May 2026
Unprompted review
Rated 4 out of 5 stars

Great product.

Product would benefit from more description just to help a bit more between products.
That said I was kept well up to date on the delivery and the product itself is superb. Very pleased with this product and would recommend to others.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Thank you!

I honestly cannot say enough to recommend this company. I ordered a personalised Swiss knife for my husband’s birthday which arrived the following day. My husband is over the moon with his gift, so a massive thank you to Swiss Store

24 March 2026
Unprompted review
Rated 5 out of 5 stars

If they say something, it happens!

I honestly can't remember what made me go with this company, but I knew what I wanted. Plenty of others stocked it. I know! I scrutinised every one!
I'm thinking it was the speedy delivery if my memory serves me correctly, because I had to be sure to receive it by a certain date.
No issues at all. Did everything they said they would.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a rucksack for my husband

I ordered a rucksack for my husband. Flawless quality, fantastic sale prices and great customer service by way of communicating and confirming of every step of the sales process. Item arrived promptly and was well received. Highly recommend Swiss-Store.

8 January 2026
Unprompted review
Rated 2 out of 5 stars

Incorrect buckle supplied

I ordered a new strap with polished buckle. A brushed buckle was supplied. All the paperwork stated a polished buckle but the item was incorrect. Nevertheless, to avoid returning the item, I have kept the new strap.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Personalised Swiss Army Knife

Ordered this as a Christmas present for my daughter to give to her dad, the man who has everything! He absolutely loved it!! Beautiful personalised and of course, exceptional quality. It arrived really quickly too. Thank you so much for a fantastic gift! Wish I could ad a photo!!

25 December 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Swiss Store is incapable of despatching an item I ordered and have paid for. I ordered it five days age, was sent a despatch email but they've since confirmed that it wasn't sent. So they said they'd send it yesterday, but they haven't. I'll never order from them again.
I've looked into Swiss Store and it's owned by a web of companies (Outdoor365 Ltd, which is owned by Online365 Ltd, all linked to one guy from Watford - all seems questionable)

4 January 2026
Unprompted review

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