I don't honestly think people see purchasing home insurance as a great experience. The less friction the better. I think the policy I bought is reflected in the price bracket. The one thing that anno... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
It wasnt a great experience to be honest It was a pain!i got locked out of the system twice just before payment. Not sure if i will bother with any insurance from anyone next time.
Company replied
Fairly quick service updated my insurance without me knowing but didn’t charge extra, but the updates were correct.
Company replied
A good price for my new car, I couldn’t take the insurance out online as my VRM hadn’t been recognised (DVLA not quite updated?), however, a call to Swinton was soon sorted by Clare, no surprise chang... See more
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Company details
Written by the company
Swinton has been helping people find insurance for 60 years. Back then you would just buy insurance but one man decided to compare lots of prices and pass the savings onto his customers. This honest personal approach is the cornerstone of Swinton today. Going the extra mile for their customers, Swinton offers a wide range of insurance products, taking the time to listen to what their customers need. If you would like to see feedback about our Swinton Pet product, please visit our Trustpilot account https://www.trustpilot.com/review/swinton.co.uk/pet-insurance
Swinton Insurance
Written by the company
Contact info
United Kingdom
- www.swinton.co.uk
4.3
Excellent
48K reviews
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So easy to use the site and price was very good
So easy to use the site and price on Swinton site was what was quoted on comparison site. Others were more expensive than what was quoted on comparison site.
2 August 2026
Reply from Swinton Insurance
Thank you so much for leaving us a review.
We're thrilled to hear you found our site easy to use and that your quote matched what you saw on the comparison site.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Helpful call centre agent when I had to…
Helpful call centre agent when I had to cancel a policy that I had inadvertently duplicated
30 July 2026
Reply from Swinton Insurance
Thank you so much for leaving us a review.
We're glad our call centre agent could help sort out that duplicate policy for you.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Reply from Swinton Insurance
Thank you so much for leaving us a review.
We're thrilled to hear you had very good service!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Oh Dera not again!!!
Normal acres of restrictions and excuses followed by a premium with no explanation as to how it is calculated. Same Old Same Old.
1 August 2026
Reply from Swinton Insurance
Thank you for your feedback regarding your recent experience. I’m sorry to hear you feel there was a lack of clarity around your premium and its calculation.
We aim to provide our customers with transparent and straightforward information, and I apologise if this was not your experience.
Your satisfaction is important to us, and I hope we can address your concerns directly to improve your experience.
Kind regards,
Michelle @ Swinton Insurance
Reply from Swinton Insurance
Thank you so much for leaving us a review.
We're thrilled to hear you got a great price and great service! Delivering top quality help at a great value really brightens our day.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Straight forward quote.
2 August 2026
Reply from Swinton Insurance
Thank you so much for leaving us a review.
We're glad to hear you got a straightforward quote! Making things quick and easy for you really brightens our day.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Reply from Swinton Insurance
Thank you so much for leaving us a review.
We're thrilled to hear you had very good service and found everything quick and easy to use! Making things simple and speedy for you really brightens our day.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Reply from Swinton Insurance
Thank you so much for leaving us a review.
We're thrilled to hear you found the process so quick, simple, and easy to complete! Making things smooth for you really makes our day.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Reply from Swinton Insurance
Thank you so much for leaving us a review.
We're thrilled to hear you had good service and communication with us, and we appreciate the recommendation! Providing great support really makes our day.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
When I did get to speak to a person who…
When I did get to speak to a person who didn't have strong accent they were very helpful.
31 July 2026
Reply from Swinton Insurance
Thank you for leaving us your review.
We’re glad our team was helpful once you got through. We’re sorry communication was tricky at first, and we appreciate your honest feedback.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
I was able to make enquiries about the…
I was able to make enquiries about the matter that I was worried about - namely my planned move into sheltered accommodation - and I was given helpful advice.
31 July 2026
Reply from Swinton Insurance
Thank you so much for leaving us a review.
We're glad we could offer helpful advice regarding your upcoming move into sheltered accommodation. It's great to know we helped ease your worries.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Reply from Swinton Insurance
Thank you so much for leaving us a review.
We're thrilled to hear you got a great price! Keeping things affordable for you really makes our day.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Couldn't register with website so…
Couldn't register with website so unable to see documents
1 August 2026
Reply from Swinton Insurance
Thank you so much for leaving us your review.
We're really sorry to hear you couldn't register with our website and couldn't see your documents. We know how frustrating that is, and we want to get this fixed for you quickly.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Reply from Swinton Insurance
Thank you for leaving us a review.
We're glad to hear your buying experience was quick and easy! It's great to know our pricing was competitive for you.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Helpful staff
29 July 2026
Reply from Swinton Insurance
Thank you so much for leaving us your review.
We're thrilled to hear that our staff were so helpful! Providing great service really makes our day.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
staff was very helpful
29 July 2026
Reply from Swinton Insurance
Thank you so much for leaving us your review.
We're thrilled to hear that our staff were so helpful! Providing great service really makes our day.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Very helpfull thank you
31 July 2026
Reply from Swinton Insurance
Thank you so much for leaving us your review.
We're thrilled to hear you found our service very helpful! Knowing we could assist you really makes our day.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
The staff were very helpful
The staff were very helpful, but it did take quite a while for the telephone to be answered. Other than that, everything was very good. Thank you.
29 July 2026
Reply from Swinton Insurance
Thank you so much for taking the time to review us.
We're glad to hear our staff were helpful and everything else went so well! We're really sorry about the long wait to get through on the phone. We know how frustrating waiting can be.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Good service but it takes a long time…
Good service but it takes a long time to get through. Helpful staff
28 July 2026
Reply from Swinton Insurance
Thank you so much for leaving us your review.
We're glad to hear our staff were helpful and gave you good service! We're sorry it took a long time to get through on the phone. We know waiting isn't ideal.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
The answering service was protracted…
The answering service was protracted and when I got through, it was the wrong department and had to start over again. When speaking to the operator there was too much background noise to full understand what was being said.
31 July 2026
Reply from Swinton Insurance
Thank you for your feedback regarding your recent experience with us. I sincerely apologise for the lengthy wait time you encountered on our automated service and for being connected to the wrong department, which caused you to start over again. Additionally, I regret that the background noise during your call made it difficult to fully understand the operator.
We strive to provide clear and efficient service and I am sorry that we did not meet your expectations on this occasion. Your comments are important to us and will help us improve our customer experience.
If there is anything further we can assist you with, please do not hesitate to contact us.
Kind regards,
Michelle @ Swinton Insurance
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