Very good experience from start to finish. Purchased multiple sets of blinds from Swift Direct Blinds on different occasions and can’t fault them at all. Customer service and product quality amazing.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I emailed Swift Direct Blinds after the clips holding the valance to the top of my blind snapped, to see if I could get some replacements. Despite the blind being around eight years old, Gemma immedia... See more
Company replied
I ordered three blinds with incorrect measurements. I had the insurance for this and they were speedily replaced. I then found a use for the original ones and requested a price to keep them. The... See more
Company replied
Great experience with Michael from Customer Services. My tilt function on my living room blind had become faulty and wasn’t tilting. Michael arranged for a new tilt mechanism to be sent out, with in... See more
Company replied
Company details
Written by the company
SwiftDirectBlinds.co.uk , the new home of Direct Blinds, is an online-only brand wholly owned by Swift Direct Blinds Ltd, supplying quality, made-to-measure window blinds direct from the internet to customers nationwide. Established in 1969, we are still family-run. We are based in Huddersfield, West Yorkshire and have over 50 years' experience in manufacturing and supplying all types of window blind products. Our vast range of fabrics and materials are drawn from all leading UK suppliers to the blind industry. Unlike most blind companies online, the vast majority of our blinds are made in our own factories by our own skilled workforce, employed from the local area using both traditional and modern manufacturing methods in order to produce high-quality blinds and curtains that are then shipped directly to you – a hard-to-beat service from an unbeatable company. Our partner manufacturers, when used, are mostly UK-based, and each one has years of experience in supplying quality, made-to-measure blinds and curtains. Swift Direct Blinds Ltd has been was a full member of the British Blind & Shutters Association for over 30 years – your guarantee of a high-quality, reliable and established supplier.
Buy with confidence with SizeSure
Free replacement blinds if your measurements are wrong
It's really easy to get the correct size for your blinds (you can use our measuring guides and videos) but everyone makes mistakes sometimes. So, in the unlikely event your blinds don't fit when you get them, you are now covered with our free replacement blind offer on our made to measure blinds service - SizeSure.
All you need to do is inform us of your new size requirements (within 15 days of product receipt) and we'll send your replacement.
Terms and conditions apply. This offer does not include shutters, curtains and ready made products. Swift Direct Blinds reserve right to charge an extra fee for larger replacement blinds.
See our sizesure page on our website for more details and our terms and conditions
Contact info
Quayside House, Basin Rd, BN41 1WF, Brighton and Hove, Brighton, United Kingdom
- 0370 218 7042
- shop@swiftdirectblinds.co.uk
- www.swiftdirectblinds.co.uk
4.3
Excellent
52K reviews
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Replied to 97% of negative reviews
Typically replies within 2 weeks
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I ordered 5 blinds and I am so happy…
I ordered 5 blinds and I am so happy with them. Easy to order . Quick delivery and kept informed alone the process. Will definitely be using again
25 April 2026
Unprompted review
Reply from Swift Direct Blinds
Hi Pam,
Thank you for your lovely review.
We’re really pleased to hear that you were happy with how easy the ordering process was, the quick delivery, and the updates along the way.
We truly appreciate your support and look forward to helping you again in the future
.
Kind regards,
The Team @ Swift Direct Blinds
Reply from Swift Direct Blinds
Hi Michael,
Thank you for your review.
We’re pleased to hear you were happy with the quick delivery and found our prices reasonable.
We really appreciate you taking the time to share your experience.
Kind regards,
The Team @ Swift Direct Blinds
Excellent
I purchased several twist blinds last year (which are absolutely fantastic) but I had a problem with one the screw thread mechanisms on one blind. Called Swift and the factory manufactured a new replacement part and it was sent to me less than a week later. Thanks Tim and the team 😀
27 April 2026
Unprompted review
Reply from Swift Direct Blinds
Hi Diane,
Thank you for your excellent review. We’re delighted to hear how happy you are with your twist blinds and that the replacement part was sorted quickly for you.
It’s especially great to see your mention of Tim and the team — we’ll be sure to pass on your kind words. Providing prompt, effective support is very important to us, so it’s lovely to know this made a positive difference.
Thank you again for choosing Swift Direct Blinds.
Kind regards,
The Team @ Swift Direct Blinds
Appalling Customer Service - Do not order from this company
Ordered two blinds over two weeks ago, paid for next day delivery. Blinds arrived on time but one was not the blind we ordered. Tried contacting customer service via email (twice), live chat & via phone (was cut off when got to position one after 20 minutes). No response at all. They clearly don't care about customer service whilst they are happy to take your money. Trading standards will have to be the next port of call.
24 April 2026
Unprompted review
Reply from Swift Direct Blinds
Dear Hannah,
We’re very sorry to read about your experience and the frustration this has caused. Please accept our sincere apologies for the incorrect blind being sent and for the difficulty you’ve had trying to contact us afterwards — this is certainly not the level of service we aim to provide.
We understand how disappointing this must have been, particularly after paying for next‑day delivery and then being unable to get the issue resolved promptly. We’re sorry for the inconvenience and for the time you’ve spent trying to reach us.
One of our aftercare team will be reaching out to you shortly to take ownership of this and ensure the issue is resolved as quickly as possible.
Thank you for bringing this to our attention.
Kind regards
The Team @ Swift Direct Blinds
I thought I was getting next day…
I thought I was getting next day delivery. They made next day and standard look the same so I went for standard delivery only to be told when I asked with difficulty ( no phone answer) where order was it would be a week.
23 April 2026
Unprompted review
Reply from Swift Direct Blinds
Dear Marcia,
Thank you for your feedback, and we’re sorry to hear about the confusion and frustration surrounding the delivery times and the difficulty you experienced trying to contact us.
We understand how disappointing this must have been, particularly if the delivery options were not clear at the time of ordering. Please accept our apologies for the inconvenience this has caused.
One of our team will be contacting you to discuss this in more detail and to address your concerns.
Kind regards,
The Team @ Swift Direct Blinds
NO RESPONSE FROM CUSTOMER SERVICE AFTER 8 DAYS!
Received damaged blinds , emailed 8 days ago / and chased twice but still no response, also phone number not answered / live chat says to email them. Will have to escalate to credit card company.
27 March 2026
Unprompted review
Reply from Swift Direct Blinds
Dear Nayem,
Thank you for your review, and we’re very sorry for the frustration and inconvenience you experienced while trying to contact us regarding the damaged blinds. We understand how disappointing this must have been and apologise for the lack of response you encountered.
We can confirm that a full refund was processed yesterday, and we hope this goes some way towards resolving the issue for you. Your feedback regarding our communication has been noted and will be reviewed to help us improve our service going forward.
Thank you for bringing this to our attention, and please accept our sincere apologies again.
Kind regards,
The Team @ Swift Direct Blinds
Blinds
Ordered two vertical blinds . They arrived on time ,.very well packed and were easy to put up. Sizes were perfect and the quality is better than I expected.Would definitely recommend swift direct and use again.
23 April 2026
Unprompted review
Reply from Swift Direct Blinds
Hi Jean,
Thank you for your lovely review. We’re really pleased to hear that your vertical blinds arrived on time, were well packed, easy to install, and that the sizing and quality exceeded your expectations.
We truly appreciate your recommendation and look forward to helping you again in the future.
Kind regards,
The Team @ Swift Direct Blinds
Recently ordered wooden blinds,
Recently ordered wooden blinds,
Delivery was pretty quick as they were made to measure,
Had a slight issue,contacted customer services, well what can I say from the 1st contact with Katie everything was so easy,she dealt with my complaint got the ball rolling,
Kept me informed at all times of replacement etc...
Will defo recommend swift direct blinds... swift being the appropriate word.....
Katie has been superb and very understanding....
Thank you 😊
23 April 2026
Unprompted review
Reply from Swift Direct Blinds
Hi Colin,
Thank you so much for your lovely review.
We’re really pleased to hear that your made‑to‑measure wooden blinds arrived quickly and that you were happy with the quality.
It’s especially great to read your feedback about Katie. We’ll be sure to pass on your kind words to her — she’ll be delighted to know her support, clear communication, and understanding made the process so easy for you.
Thank you again for your recommendation and for choosing Swift Direct Blinds.
Kind regards,
The Team @ Swift Direct Blinds
Next Day Delivery is a SCAM
Next Day Delivery is a scam.
I paid extra for next day delivery, but my order never arrived. I received no notification, no update, and no communication whatsoever to explain there would be a delay.
It was only after I contacted the company myself that I was told the products would not be delivered for around 10 days. Had I not chased them, I would not have known anything.
To make matters worse, I now have to wait 5 working days for my refund before I can order elsewhere.
Definitely not “Swift” Blinds — that name could not be further from the truth.
21 April 2026
Unprompted review
Reply from Swift Direct Blinds
Dear Clare,
Thank you for taking the time to leave your review, and we’re very sorry for the frustration caused by this experience.
We apologise that the next‑day delivery did not go ahead as expected and that you weren’t proactively informed of the delay. We completely understand how disappointing this is, particularly after paying extra for a faster service and then having to chase for updates yourself.
We’re also sorry for the inconvenience caused by the refund timescale. Refunds are processed as quickly as possible, but we appreciate that waiting can be frustrating when you’re looking to place an alternative order elsewhere.
Your feedback regarding communication and delivery expectations has been noted and will be reviewed to help us improve. Please accept our sincere apologies for the inconvenience caused.
Kind regards,
The Team @ Swift Direct Blinds
Called after my blind fell down and…
Called after my blind fell down and broke a part, called and spoke to Paul who couldn't have been more helpful. Arranged new part, checked details were correct. Friendly, helpful and polite. Followed up with the parts department to let me know when it was arriving, and checked everything was correct and working when it arrived. Cannot fault this service.
20 April 2026
Unprompted review
Reply from Swift Direct Blinds
Hi Debra,
Thank you so much for taking the time to leave such a kind review. We’re really pleased to hear that Paul was able to help you so promptly and thoroughly after the issue with your blind.
It’s great to know that his friendly, helpful approach and follow‑up communication made the process straightforward and reassuring. We’ll be sure to pass your lovely feedback on to Paul — it will mean a lot to him.
Thank you again for choosing Swift Direct Blinds.
Kind regards,
The Team @ Swift Direct Blinds
Very frustrating company to deal with
I ordered 2 made to measure blackout blinds 120cm (width) x 225cm drop.
They sent both with a 100cm chain which means the person using them would need to be 8ft tall to reach the chain.
They want me to pay for 2x replacement gear mechanisms & delivery(approx £20)
I have asked several times for a phone call to no avail & it’s just been email tennis.
I am sure a phone call & it would have been sorted.
I was not asked for chain length when ordering & assumed the drop of blind would automatically dictate a suitable chain length
14 April 2026
Unprompted review
Reply from Swift Direct Blinds
Dear Andrew,
Thank you for taking the time to share your feedback, and we’re sorry for the frustration caused by the chain length supplied with your blackout blinds and the difficulty you experienced trying to resolve this.
We understand how inconvenient this must have been. As discussed, replacement chains were sent to you free of charge, and we hope these have now fully resolved the issue and made the blinds easy to use.
We also appreciate your comments regarding communication and your preference for a phone call to resolve matters more quickly. This feedback has been noted and will be used to help improve our service going forward.
Thank you again for bringing this to our attention.
Kind regards,
The Team @ Swift Direct Blinds
Great product
Great product. Gave me clear direction on how to measure up. Discussed on the phone when i had a question. Used them again and again and white "wood look" blinds still perfect 2 years on. Very happy and will recommend again and again to friends and family.
19 October 2025
Unprompted review
Reply from Swift Direct Blinds
Hi,
Thank you so much for your fantastic review.
We’re delighted to hear that you found our measuring guidance clear, that our team was able to help when you called, and that your blinds have continued to look great even after two years.
It’s especially rewarding to know you’ve chosen to use us again and again, and that you’re happy to recommend us to friends and family. We really appreciate your continued support.
Kind regards,
The Team @ Swift Direct Blinds
AVOID
I unfortunately bought a blind from Swift Direct Blinds and it’s been a really disappointing experience.
The blind arrived faulty, which I only discovered after installing it. One of the cords that controls the tilt doesn’t work at all. I reported the issue straight away, but was just sent a generic troubleshooting guide that didn’t fix anything.
Since then, I’ve contacted them multiple times and keep being told that someone will be in touch “shortly”. It’s now been five days and I’ve had no actual response or resolution.
At this point, it feels like they’re just delaying rather than dealing with the problem. Poor customer service and no sense of urgency when something is clearly faulty.
I wouldn’t recommend based on this experience.
10 April 2026
Unprompted review
Reply from Swift Direct Blinds
Dear Andrew,
Thank you for taking the time to share your experience, and we’re truly sorry for the inconvenience and frustration caused by the faulty blind and the delays in resolving the matter.
We understand how disappointing this must have been, particularly after installation and when you were expecting a prompt resolution. We can confirm that a full refund has now been processed, and we hope this helps bring the issue to a close for you.
Your feedback regarding communication and response times has been noted and will be reviewed internally, as this is not the standard of service we aim to provide.
Please accept our sincere apologies once again for the inconvenience caused.
Kind regards,
The Team @ Swift Direct Blinds
This is the second time using Swift…
This is the second time using Swift blinds which are very good quality indeed and promptly dispatched; thoroughly recommended.
Also Joshua, in customer services, promptly resolved an issue with the valence sent with our blinds and a replacement valence was duly sent without quibble.
13 April 2026
Unprompted review
Reply from Swift Direct Blinds
Hi Dan,
Thank you for your fantastic review and for choosing Swift Direct Blinds again. We’re delighted to hear that you’ve been pleased with the quality of the blinds and our prompt dispatch.
It’s also great to see your kind words about Joshua. We’ll be sure to pass this on to him — he’ll be delighted to know he was able to resolve the issue with the valance quickly and without any hassle.
Thank you again for your recommendation and continued support.
Kind regards,
The Team @ Swift Direct Blinds
Paul was great!
After receiving 4 out of 6 blinds that didn’t fit because a friend measured incorrectly, Paul was very understanding & helpful & we sorted out the correct measurements for replacement. He was extremely polite, funny & a joy to talk to. Nothing was too much trouble. Thank you
15 April 2026
Unprompted review
Reply from Swift Direct Blinds
Hi Tracey,
Thank you so much for your lovely review. We’re really pleased to hear that Paul was able to help you sort out the correct measurements and make the replacement process straightforward.
It’s great to know his understanding, friendly approach, and clear guidance made such a positive difference. We’ll be sure to pass on your kind words to him — they’ll mean a lot.
Thank you again for choosing Swift Direct Blinds.
Kind regards,
The Team @ Swift Direct Blinds
Do not honour cash back sites, shop around for the best deal.
Went through top cash back for this company as the cash back on offer was very good.
However once order placed paid for and received the cash back was declined.
This seems to be a common theme with this company they are getting the business but declining their obligation.
The blinds themselves are good quality but do your research of other companies where you may get a better deal without the false offer of cash back.
The company will probably respond stating a discount code not from their site was used but the only code used was one they were promoting on the site with no exclusion stated in the terms on top cash back.
Very disappointed as I would of got a better deal elsewhere.
8 April 2026
Unprompted review
Reply from Swift Direct Blinds
Dear Lee,
Thank you for taking the time to share your experience.
We’re sorry to hear about your disappointment regarding the cashback outcome and understand how frustrating this must have been, especially when factoring it into your purchase decision.
Cashback offers are managed by third‑party providers and are subject to their own terms and conditions, which can sometimes affect eligibility depending on how an order is placed. That said, we appreciate you raising this and would like the opportunity to look into the situation more closely.
One of our team will be contacting you to discuss this further and review the details with you.
Thank you for bringing this to our attention.
Kind regards,
The Team @ Swift Direct Blinds Customer
Best Customer Service ever
What can I say but 'Wow', what amazing Customer Service I received from Paul. He was completely understanding of the problem and took it upon himself to get a completely satisfactory result/outcome for us. One of the things we loved is that he kept in touch with us, with phone calls, every step of the way and we were never left wondering what was happening. Other companies could learn a great deal from 'Swift Blinds Direct' in how to look after, care for and retain customers.
Thank you so much Paul you really have been an absolute pleasure to deal with
10 April 2026
Unprompted review
Reply from Swift Direct Blinds
Hi Karina,
Thank you so much for your incredible review — it truly means a lot. I’m really pleased I was able to help resolve the issue and make the whole process as smooth and reassuring as possible.
Keeping you updated every step of the way is something we take seriously, so it’s wonderful to hear that the communication made a difference for you.
Your kind words about our customer care — and about Swift Direct Blinds — are genuinely appreciated. Feedback like this reminds us why we do what we do.
Thank you again for taking the time to share your experience. It’s been an absolute pleasure assisting you, and if you ever need anything in the future, I’m always here to help.
met vriendelijke groeten
The Team @ Swift Direct Blinds
Cashback rejection scam
I bought blinds from this company using a cashback scheme run by my employers. Follow the link to Swift Blinds where like many of their competitors their inflated prices are available with special DFS style discounts. But BEWARE, unless you're foolish enough to pay the inflated full price, the cashback claim will be rejected. So be careful in comparing your prices! Intentionally misleading in my view.
12 April 2026
Unprompted review
Reply from Swift Direct Blinds
Dear Millie,
Thank you for taking the time to leave your feedback.
We’re sorry to hear about your disappointment regarding the cashback outcome and understand how frustrating this must have been.
Cashback offers are administered by third‑party providers and are subject to their own terms and conditions, which can affect eligibility depending on how an order is placed. That said, we appreciate you raising this and would like the opportunity to discuss it with you further.
One of our team will be contacting you to review the details and address your concerns.
Kind regards,
The Team @ Swift Direct Blinds
Don’t buy
Don’t buy, the hook that the wand attaches to is brittle and breaks off when you draw the bind to close or open it .The blinds are Venetian blinds, The wand for drawing the blinds on is far too long , this causes too much tension on the brittle hook , all this part of the wand and hook is a bad design, and spoils basically a good blind.
16 January 2026
Unprompted review
Reply from Swift Direct Blinds
Dear Robert,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the issue you’ve experienced with the wand and hook mechanism on your Venetian blind, and we understand how frustrating this must be when it affects the day‑to‑day use of the product.
We appreciate you outlining your concerns regarding the design and tension on the hook, and this is something we take seriously. To allow us to investigate this properly and determine the best way to resolve it for you, we have requested some additional information.
Once we receive this, our team will review the details and be in touch to discuss the next steps.
Kind regards,
The team @ Swift Direct Blinds
We found swift blind a very…
We found Swift Direct Blinds a very professional company. Would highly recommend. Our blinds arrived and were exactly what we wanted.
30 March 2026
Unprompted review
Reply from Swift Direct Blinds
Hi Kelly
Thank you so much for your wonderful review.
We're delighted to hear that you found Swift Direct Blinds to be professional and that your blinds arrived exactly as you wanted.
Your recommendation truly means a lot to us. If there’s ever anything more we can help with, please don’t hesitate to get in touch.
Thanks again for choosing us.
Kind regards
The Team @ Swift Direct Blinds
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