You have no instructions on how to do a reclamation on goods. The hoodie’s necline was so tight I can hardly get it on. Clearly not welI designed product. I would have kept it otherwise. And now I ha... See more
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In these days it is ridiculous that customer needs to pay for return costs! Please revise how real webshops are running their business and learn something. Same stupidity applies to the need to print... See more
The delivery time was excellent as well as the quality of the products (as usually). When choosing the size I recommend to take one size bigger, especially if you are a Scandinavian
Returning product is a bit complicated process and it is customers responsibility to cover expences. This combined with partly google translator based website and emails with a broken language (finnis... See more
Company details
Written by the company
Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
Contact info
Unit 60 The Runnings, GL51 9NW, Cheltenham, United Kingdom
- care@superdry.fi
- www.superdry.fi
2.3
Poor
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast service
Fast service. Bit hard to evaluate product details from pictures, but pleased from what I got.
2 September 2017
Unprompted review
Buying is fine but returning is a joke
Buying is fine but returning is a joke. Customer must pay for the return himself and since destination is in UK, it costs a lot. This will prevent me from buying again from this shop.
28 August 2017
Unprompted review
Everything from the speed of delivery …
Everything from the speed of delivery to packaging was perfect. The website is really easy to use. The only problem I had was that the zipper of the coat that I bought was a little bit stiff, takes me like an extra minute just to get the jacket on. But it seems really robust and well made, I suppose it might loosen up a bit in use.
26 August 2017
Unprompted review
Brief answers to questions sent via …
Brief answers to questions sent via email
5 August 2017
Unprompted review
Fast delivery, poor quality
Fast, free express delivery, items were what I ordered but quality was a huge disappointment.
2 August 2017
Unprompted review
Thank you :DDD
2 August 2017
Unprompted review
Fast delivery and good quality hoodies.
30 July 2017
Unprompted review
Nice shopping experience
Fast and reliable delivery. Products of best quality and exactly as described in webshop.
25 July 2017
Unprompted review
Easy and fast.
24 July 2017
Unprompted review
I love Superdry products
I love Superdry products. I have over 100 pieces and my last order was perfect and price was amazing. So thank you!
22 July 2017
Unprompted review
Fast delivery
20 July 2017
Unprompted review
Customer pays for exchanges
Fast delivery to your door. On the minus side: the customer has to pay postage for exchanges and returns (to UK!)
19 July 2017
Unprompted review
Fast delivery ,super T-shirt
17 July 2017
Unprompted review
Great product and quick delivery!
11 July 2017
Unprompted review
Meteor Chelsea -varsikengät
I bought a Meteor Chelsea -varsikengät. This is the most terrible experience online shopping I've ever had. The product comes in an opened package. The scratches appeared everywhere in the shoe. Tag code is broken. I returned it immediately. It looks like they did not even have a look at the product before shipping for customer. I am quite sure my order has been tried many times before it came to me. Really upset. I would never recommend this.
8 July 2017
Unprompted review
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