Productive conversation via livechat over a potentially difficult subject. I was cancelling my contract, which is often quite a difficult subject. Lara was very helpful to me and got me through... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The chat was helpful as they were able to read my email whilst on the chat But as I have no Internet I cannot upload the photos they need via internet chat
Company replied
I recently had to call Supanet Technical services and spoke with a very helpful support worker - Durrani. He was patient and carried out numerous task in an attempt to identify no dialling tone on m... See more
Company replied
My wife’s email account had been hacked and her incoming mailbox filled to its limit with automatic rejection messages from various mail servers. Initially, a tech support lady called Pooja explained... See more
Company details
Information provided by various external sources
Contact: Live Chat: www.supachat.com Telephone: 01282 214555 Email: cs@supanet.net Supanet are one of the UK's largest independent Internet Service Providers and has been involved in supplying telecommunications to the residential sector since 1999. As a wholesale line rental, broadband and fibre provider Supanet uses Tier 1 carriers such as BT OpenReach and TalkTalk Business offering some of the best speeds and service available to residential customers in the UK. Opening Times: Phone lines are open Monday to Friday 09:00 to 18:00 Live Chat is open Monday - Friday 09:00 to 20:00 Saturday 09:00 to 18:00 and Sunday 10:30 to 16:30 - www.supachat.com
Contact info
Live Chat: www.supachat.com, Telephone: 01282 214 555, email: cs@supanet.net, United States
- 01282 214 555
- cs@supanet.net
- www.supanet.com
4.1
Great
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Supanet
Have found Supanet broadband provider to be the worst ever company. They lie about their speeds and services to hook you in. The customer services are dreadful, again lots of promises that never come to anything. Have finally come to the end of a very painful year and can't wait to be free.
10 December 2024
Unprompted review
Reply from Supanet
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we take your concerns seriously.
I have sent a request though trustpilot for more details so I can look in to this further for you
We appreciate your input and hope to resolve this to your satisfaction.
Great service very helpful on live chat…
Great service very helpful on live chat , lovely lady helped sort problem
8 December 2024
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
I had a scam
I had a scam, email and may have compromised my emails, the lady on the secure chat was so helpful in changing my password and sorting the problem
6 December 2024
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Very helpful
5 December 2024
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Supanet Chat Line - Problems connecting
Very pleased with prompt and excellent advice. Thank you!
4 December 2024
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Superfast and effective
Quick, fast, super effective replies to my query. Supanet Operator was excellent.
4 December 2024
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Jessica was very helpful but Supanet…
Jessica was very helpful but Supanet did not have the facility I needed
4 December 2024
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Great service via web chat
Great service via web chat, dealt with my query efficiently
2 December 2024
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Poor service and company
You are an incompetent company and should not be used.
Customer service are useless
1 December 2024
Unprompted review
Reply from Supanet
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we take your concerns seriously.
I have sent a request though trustpilot for more details so I can look in to this further for you
We appreciate your input and hope to resolve this to your satisfaction.
Jessica was very helpful with my…
Jessica was very helpful with my enquiries . I've been with Supanet for neatly 5 years and think rhey are good.
28 November 2024
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Very easy to access and very clear with…
Very easy to access and very clear with instructions to resolve problem
23 November 2024
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Great service
Always been so impressed with the speeds and the no fuss service.
Charlotte who helped me via the online chat was great.
20 November 2024
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Excellent customer service.
Customer service very polite, friendly and helpful. Problem was identified very quickly, and sorted out promptly. Very happy.
16 November 2024
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Excellent online chat support from the…
Excellent online chat support from the Technical Department. I know I'm quite knowledgeable but even when things didn't fix the issue, the techie persevered and was diligent.
I'd recommend Supanet for ISP services.
15 November 2024
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Fantastic customer service
Fantastic customer service. Always fantastic customer service and did more than I was expecting. Great service and always helpful. Very satisfied and highly recommend to everyone
15 November 2024
Unprompted review
Reply from Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
The service promised wasn’t delivered.
The service promised wasn’t delivered.
I was advised by the caller that Supanet was the best internet for me, so I signed up, but they could not connect for 3 weeks. the day arrived well, what a disaster. I spent nearly 2 hours on the phone to get set up and, eventually, up and running, but I couldn't connect any devices upstairs or in my conservatory. I was told I would have to buy extenders, and there was nothing they could do about it. we had internet for about 10 minutes, so I asked to cancel and was told I was out of the cooling-off period.
So the cooling off period was finished before the service began what a joke! I was told I would have to pay for 12 month's contract to leave !!
So another 2 hours trying to get connected again
I had to buy two new extenders, so £50 out-of-pocket Avoid this company I'm not happy at all
13 November 2024
Unprompted review
Reply from Supanet
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we take your concerns seriously.
I have sent a request though trustpilot for more details so I can look in to this further for you
We appreciate your input and hope to resolve this to your satisfaction.
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