FibreNest Reviews 4,513

After months of emails with Fibrenest back and forth and no real help, I decided to actually speak to someone in person. He (Sam) went through connection details bit by bit and eventually asked me t... See more

My wifi was down for 2 days The Fibre Nests engineers professional , respectful and were amazing and fixed the issue and got me back online in no time. Very happy with very fast high speeds the engine... See more

The service from Mikolaj was outstanding. My Internet went down around 7pm, I popped an email, and in 15 mins he called me. Clear instructions about adjusting the router and then call back half an h... See more

I had no internet, I phoned support and they sent an engineer out the same day. Jacques turned up diagnosed the issue, explained what he was going to do to fix it and got the job done promptly, leavin... See more

We had issues with our wifi continuously dropping out. We were visited today by engineer Marcus, who could not have done more to help, stayed well past the time he was due to clock off and improved t... See more

Steve Cook and Scott Armstrong attended today and they were very professional and courteous. They communicated well before they arrived and talked me through the job step by step while they were here... See more

Called up to switch to another provider and Joe Charlton was great at Fibrenest. Non of this “haggling” to keep me as customer, listened, understood and was polite and efficient. Whilst I’m leavi... See more

Horrific firm. No empathy. No duty of care and no policies in place to help customers experiencing Financial Difficulties. Explained my payment will be a little late but will still be paid in the same... See more

Sam at fibrenest listened to my issue and promptly answered all my questions and provided some insight and advice to fix my issue. He also escalated to the technical team who also further investigated... See more

Where do i Start!!…. I Really Hope This Helps Zoe Wilcox get the Appreciation She Deserves and the People at the Top who Make all the Decisions Understand And how Crucial it is to Make a Business... See more

On a new build so the only provider on site. Really poor so far. Contacted them On 3 occasions as multiple devices keep dropping off the internet. Been promised calls back and never happened. Really... See more

Amazing service from Luke and Ewan at FibreNest. Within a couple of hours of calling (Ewan) FibreNest he an Engineer (Luke) out to fix the issue within a couple of hours. Luke wasn’t due to fix t... See more

We was having issues with our internet connection where it would cut out around 9pm everyday so I contacted Firbenest and Jacob from customer service got back to me next day and said they had they... See more

Pawel came out to fix a ripped cable and was absolutely brilliant. He was very professional, friendly, and easy to talk to from the moment he arrived. He quickly identified the issue, explained cl... See more

To be honest, the customer service is terrific. You always end up dealing with the same people because I would imagine they are a small team, but they seem to respond quicker than bigger companies, an... See more

Nothing I did managed to get my WiFi up and running but thankfully Fibrenest were able to send Marcus (one of their engineers) over to my house within 24 hours. He was extremely friendly and helpful,... See more

Marcus was fantastic, stayed and investigated the issue until it was fully resolved. He made sure that I was left fully satisfied and provide clear context as to why the issue had happened in the firs... See more

Recently moved into a new build and we are awaiting the proper internet to be connected. Fibrenest have provided a temporary router whilst we wait. We’ve been having issues with it. Marcus came... See more

Zero internet speed from 21st December when I started my contract since now. Customer service and support have been largely unhelpful and slow IT infrastructure engineer by trade and not had a si... See more

My call was answered quickly and politely and helpful, unfortunately couldn’t solve the problem, but an engineer called within a couple of hrs exactly at time said. Very polite. Efficient and sorted t... See more

My experience in dealing with Anna at Fibrenest to add my Amazon Echo products to my system was fabulous. She was kind, patient, knowledgeable and helpful. Fibrenest as a product, however, is lou... See more

Luke came and changed our old router for a new router. He was polite, friendly and told me all the information I needed to be aware of, even telling us to call him should we get any problem once turni... See more

The customer service & team that can help you get back online are really great. Jacob Lockart & Esther helped me setup a new router (AdTran) sent out when the original Linksy started failing and it... See more

I have had a full year of service from FibreNest in my new build house without any issues - yesterday my network went down and an engineer was with me the very next day! Very pleased with the enginee... See more

They were great fast response and sorted it out on the same day. Customer care service understand our situation and couldn't leave us with no internet all weekend as daughter online schooling, and the... See more

I was having problems with my computer, printer, door bell and television due to problems with the router. FibreNest kindly offered to send a new updated router and offered help in setting... See more

Fibrenest mangaged to fix my download speeds from constantly switching on and off on my xbox by updating the hardware to be the latest version on the main router and second pod. This was the only issu... See more

I will be glad when my one year is up! We should not have been forced into such a contract in first place - customer choice is more important. At first my router was just 12 feet from the kitchen yet... See more

Moved in to persimmon homes building. Had FibreNest wired in already. Used the website and activation reference to go on and select a plan. Picked the max speed 900mbps full fibre connection. Purchase... See more

Luke, the Fibrenest engineer, visited our house as we’d been experiencing drop out issues with a new Plume router. Luke spent well over 2 hours fault finding, and resolving issues with the fibre co... See more

Great company! are quick to deal with any issues, any interaction ive had has been delt with politely and efficiently. Ive recently spoken to a lady in consumer service called Zoe and she was brillian... See more

Average service, over priced, and forced upon choice! Being the only accessible providers at my residence means I don’t have a choice, eliminates any competition, and getting offered a ridiculously pr... See more

Your help team have been very helpful in that got the job done very quickly, the engineer. Nam3d FAZZ was brilliant, he told us what he was doing in words that we could understand, also he was very c... See more

The employees are really dedicated and professional in their interactions with me through e-mail. Their responses to my queries were timely and spot on. We worked very hard to get me connected to my... See more

Unfortunately we had no choice of a broadband supplier as all that was fitted to our house was fibrenest. BT could not even install a cable. Having said that we have had very little trouble with the F... See more

I’ll give the internet some credit as when it is running, it’s great. High speeds, low latency. But, I’d trade all of that for a more consistent service. For people that work from home now, wh... See more

I contacted fibrenest and made enquiries for changing over to the social tariff and I was treated in a professional manner from start to finish, I was kept updated on the process, this was organise... See more

I’d like to give feedback for Simon Dixon an excellent engineer from Fibrenest who resolved all of my dad’s broadband technical issues since moving into a new property. The service was outstanding fro... See more

I'm stuck with this ISP until my home builders pass the estate to the council. It's a total monopoly. Service continually dropps for hours on end, occasionally over 24 hours. Staff are always gr... See more

The responses to my queries were responded to quickly and professionally. A sudden change of mind by us was acted on without any drama. Great team and great support. (Broadbands not bad either alth... See more

If you move into a Persimmon estate, be aware that you may be limited to using Fibernest as your sole broadband provider for several years. Their service quality can be poor: wait times to reach a tec... See more

Person was very helpful, couldn't find a problem but suggested buying a Etherley cable which I installed. Had Same problem again nut found out it was a sky TV problem, thanks for you assistance.

I have spoken to several customer service operators at FibreNest but two in particular were very helpful, they are Akinlolu and Thais. They were very patient in explaining how plans work and helping... See more

Setting up the FibreNest network was straightforward. I had a few initial issues, but they were quickly resolved with the help of customer service, which was quite supportive. I am currently expe... See more

I had an outage on a Sunday afternoon and when I contacted customer service my Internet was back up within 15 minutes. Staff were very helpful and efficient. Thank you

Reported an issue at half 8 in the morning and had engineers on site by lunchtime. Steve and Scott were friendly, knowledgeable and professional. Great service by FibreNest!

Just want to say that he was delight when he came. I had a few issues with wiring and he stayed cleaned and quickly resolved it. He went up to my estate agent, got a plumber to sort it and everythin... See more

Yet again, I found myself writing another review about The alleged Internet company called Fibrenest. I have recently had issues with my router so they suggested that I changed it out for the new... See more

Reid was very helpful and professional. Prompt replies and able to have my Internet up and running quickly. Working from home made easy with FibreNest. Highly recommended.

Fobbed off yet again paying for a service that i dont really get!!!! Gonna start looking at other suppliers now as thought you were good but now i have my doubts shame really as 5 years ago you seemed... See more

Very easy to contact the person with only a short time to wait using the contact number. Very knowledgeable and solved the problem immediately. Thank you.

Young man just been to fix internet issue. Lovely to chat to, very respectful and has got out internet back up and running fine. Router needed to be exchanged to a pod. All is good 😊