Their "community" page has a picture of three children. Muslim, Asian and Black. Guess they forgot about regular old white people with all their wokeness and equality agenda's. Customer service alw... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As an International customer it is actually painful dealing with these clowns and muppets. They block your card/account willy nilly claiming fraud protection. They refuse to call my number as it’s int... See more
As a BBT customer over the past 30 years throughout the many mergers I have to say whoever designed this garbage website should be tarred and feathered. Over my 50 years in the IT Industry I have neve... See more
Worst customer service ever! Wait time for representative is 50-60 minutes. I simply want to check if a bill pay transmission for a mortgage payment went through during the transition from SunTrust to... See more
Company details
Information provided by various external sources
SunTrust Banks, Inc., is an American bank holding company.
Contact info
Peachtree Street Northeast 303, 30308, Atlanta, United States
- www.suntrust.com
1.3
Bad
185 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Difficult
From the paperwork it takes to open an account to how the app works. Everything is outdated and the processes are slow. When opening a business account there is a ton of friction to try to get the information you need to see the transactions. The overall problem is that not everyone at the company is on the same page. From the local rep to the people that you talk to online, no one knows the standard procedures to resolve a problem. They need to work on customer experience if they want to compete with the big dogs like Chase.
1 October 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.