Fifth Third Bank Reviews 719

The banker, Jorge at Fifth-Third on University & Commercial Location was pleasant, easy to talk to, made the experience seamless, and was very knowledgeable of the banks product. Offered me refreshments, made the entire process less stressful. Furthermore, he recommended some additional products that will help me after I opened my accounts.

Spoke to Sam, a personal banker. She was very nice and informational. Offered for me to come in to discuss more specifics about the given options. We talked about possible investments to allow my money to grow rather than just sit in a low interest savings account. Also, Sam just wanted to make sure that I was doing all right with Fifth Third and to see if I needed anything.

On my follow-up visit, Stormi Baker picked up where Manager Ryan left off (he was helping another customer). Both were friendly, polite and professional. They are both to be commended.

The teams is always friendly and helpful.

Excellent customer service

This bank provides great advice and truly helps me accomplish what I need to with several complicated things I and working through

The people at this location are so helpful, knowledgeable and friendly. I love seeing them weekly when I do my banking. When I have some extra money I put it in Fifth Third and they help me invest it wisely.

My card suddenly decided to decline every charge when trying to charge my train card in Japan, and the. Customer service was too terrible to help. Terrible bank, terrible systems, terrible service. Never use this bank.

I enjoyed my interactions with the banker that assisted me with opening a savings and checking account. She was very thorough and extremely helpful. I came to 5/3 bank because I worked for First National Bank of Toledo many years ago and I believe loyalty counts for something.

Very pleasant and always offering to help

Friendly service, quick with my business.

Stay away! In fact, RUN! Run as fast and far away as possible!! Unless you want to pull all your teeth out one by one by yourself!

Very helpful with getting my direct deposit started with new job

I had spoken to one of the representatives named Orline about 6 months ago regarding my auto loan. I was hoping to refinance my loan and ask about options because my loan is upside down. I recently lost my job and had to defer my car payments for 2 months which was very helpful. Orline had called me the other day to check in and see if I had any questions or concerns. She is so sweet and caring. I really appreciated the call.

Tha patience and dedication to me to help and listen to my problems and solve them . I have hearing problems wear hearing aids which help some of the time but not on the phone it seems. They kept saying they could no hear me or understand me. So went into a branch to try to take of this issue. Any way they took care of the issues I was having with my card and account.in a very timely matter. I made me feel very relieved!

I was having problems getting on the banking app on my phone and also on my home computer. Thanks to Brad, he sat down and helped me. He also explained how the system worked and why the security protocols. Within 15 minutes, I was able to access my accounts on both devices.

Terrible customer service with long hold times.
Very unprofessional agents that don't process the proper set skills to run an effective and efficient organization.

NOT RECOMMEND
SEMPER-FI

understanding of what we needed. Ability to all the thing done that was needed in one trip. only problem was with the wait time to speak with a banker.