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Fifth Third Bank Reviews 721

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TrustScore 4 out of 5

4.0

Bank
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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people appreciate the personalized approach and the staff's ability to answer questions thoroughly and act in their best interests. The user experience is frequently highlighted as excellent, with many consumers noting the efficiency and ease of their overall interactions. However, some customers also noted issues with customer service, mentioning difficulties understanding representatives or receiving adequate assistance with problems. There were also occasional reports of dissatisfaction with the service, including unexpected payment changes, added fees, and problems with online banking or recurring payments. A few other people also raised concerns about sales practices or experienced issues with account access and security concerns.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers frequently praise the staff for being helpful,... See more

Customer service

Customers had ambiguous experiences with customer service. While some reviewers praised agents for being... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the helpful, informative, and... See more

Payment

Consumers find payment experiences to be ambiguous, with many reporting issues such as unexpected declines,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the process... See more

Based on these reviews

Rated 4 out of 5 stars

Problem was resolved immediately. But I couldnt for the life of me understand what the young man said to me. I just ask that representatives take the time to be clear and concise with their communicat... See more

Rated 5 out of 5 stars

I enjoyed my interactions with the banker that assisted me with opening a savings and checking account. She was very thorough and extremely helpful. I came to 5/3 bank because I worked for First Nat... See more

Rated 5 out of 5 stars

Working with my banker, Michelle, was a standout experience. I am a member of several large banks, and I must say that every interaction with them was surpassed by this one. She's professional, kind,... See more

Rated 5 out of 5 stars

We were welcomed into the branch by friendly and helpful representatives who sat down with us and helped us get our new checking account set up and answered all of our questions. They followed up a a... See more

Company details

  1. Bank
  2. Financial Institution

Information provided by various external sources

Fifth Third Bank is a bank headquartered in Cincinnati, Ohio, at Fifth Third Center.

Contact info

  • PO Box, 45263, Cincinnati, United States

  • 53.com

4.0

Great

TrustScore 4 out of 5

721 reviews

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Rated 1 out of 5 stars

53rd Bank is not what it used to be.

After banking with you all for over 10 years. Today you all have lied to me for the last time. Your bank has so many unprofessional people working at them I have like five different bank accounts through different banks you were the only Bank I have ever bring that where I have gotten a message ask me if it was fraud and I said no that was my charge and my card gets shut down and then when I try to pull money on my account that I just transferred from one of my other accounts to that account after you got shit my car down and tell me that my money wasn't cleared when it was cleared and you already had it bagged up to give to me once I said I was going to close my account I was lied to and they refused to give me my own money because I didn't want to bank there no more that is some serious BS I was so mad I couldn't see straight tomorrow I'm not going for that Fifth Third get y'all stuff together you have went downhill over the years and you lost my business today

1 April 2026
Unprompted review
Rated 5 out of 5 stars

The banker was so courteous

The banker was so courteous, knowledgeable and very efficient. She addressed our needs and helped us through the process of account opening very smoothly. MariCarmen was absolutely a delight to interact with. Very kind.

30 March 2026
Unprompted review
Rated 3 out of 5 stars

Overdraft robbery

I overdrafted my account the first overdraft was $324 and then another $167. I covered the $324 overdraft which left a negative balance of the $167 they still changed me $70 overdraft fee even though it was only 1 transaction that wasn't covered by midnight

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Luong Horn is great banker

Luong Horn is great banker! She was very knowledgeable and lead us to how to invest and set up all my banking needs. Because of her service to my Mother, i am bring all my accounts to 5/3rd too!

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and Capable!

I had the time wrong for my appointment and showed up 30 minutes late. Everyone was so nice, and they saw me anyway. Betsy was positive, professional, friendly, and skilled.

27 March 2026
Unprompted review

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