Suno Reviews 

I have rarely experienced such a frustrating and misleading customer experience with a paid online service.

I paid €33.60 for a Suno Premier monthly subscription on April 21, 2026 (receipt #2933-4720-4686), yet my subscription expired on May 8, 2026 instead of lasting until at least May 21 as any normal customer would reasonably expect from a “monthly” plan.

In practice, I paid for a monthly subscription and lost nearly two weeks of paid access immediately.

What makes this even worse is that this shortened billing period was never clearly explained before payment. The receipt itself shows a billing period running from April 8 to May 8 even though the payment was made on April 21.

I also lost 680 credits during the upgrade process. These were NOT leftover credits from my previous Pro subscription cycle because my previous cycle had already been fully exhausted before April 21. These credits came afterward through rewards, challenges, and additional accumulated usage.

Despite sending multiple detailed emails with screenshots, video proof, payment receipts, and explanations over several days, support never properly resolved the issue and eventually stopped responding entirely.

The platform itself also suffers from constant technical problems:
• failed generations
• broken “extend” generations producing only 10-second clips instead of several minutes
• audio artifacts
• prompts not respected
• unusable AI vocals despite extremely specific requests
• wasted credits on failed outputs

To make matters even worse, during my final evening before expiration, Suno itself displayed a technical warning saying the service was experiencing issues, preventing proper use of the remaining credits and paid access time.

So not only did I lose credits and lose nearly two weeks of paid subscription time, but I was also unable to properly use the service because of their own technical failures.

The lack of transparency regarding billing periods, disappearing credits, subscription handling, and support responses is honestly shocking for a paid platform.

I have screenshots, payment receipts, emails, and video proof documenting everything.

At this point, I seriously regret trusting this platform and I am strongly considering moving permanently to competitors like Udio.

Very disappointing experience.

Title: Paid Customer Ignored for Weeks

Very frustrating experience with @Suno AI. I paid ₹5,805.50 for a 1-year Pro subscription on April 21, and my account is STILL not activated.

Invoice No: MP11MN1F-0004
Receipt No: 2693-0126-7875

I have sent repeated emails to billing@suno and support@suno with payment proof, but nobody replies. Taking payment instantly but ignoring customers afterward is unacceptable. Worst support experience I’ve had with any paid app.

No customer service or support.
Spending money is likely to mean losing money

Frustrating experience.

No control, no consistency, and you can’t recreate your own work. Even with the same lyrics, results are completely different.

Also had payment issues with no clear explanation.

Not reliable for serious use.

I actually love this program. BUT, I am having a big issue with the support department. I can not enter my account the usual way, actually not at all by any means whatsoever. I got several responses on Fri & Sat, but none since. It's like I've been blacklisted. Totally unresponsive.

I subscribed to a monthly Suno Pro on 19th April 2026. Payment was taken and I fully immersed myself in the ai experience with no problems. Suddenly on Friday 24th April, a mere 5 days later, I was locked out of the site completely. When I tried to login on the email address linking me with Suno I was met with a message telling me to go to customer support. I went to customer support and received an email reply from an obvious bot, telling me that my account existed and I could simply login as normal. I could not login as normal. The same message kept coming up. I contacted customer support on numerous occasions with not a single response. I then turned to contacting their payments team using their suno email address. Again, no response. In frustration at being ignored and locked out of my account, I emailed their payments team again, but this time requested for my account to be closed down and deleted, and for any pending/future monthly subscription to be cancelled with immediate effect. I am waiting now for a response, any response, reassuring me that my request has been executed. Suno, when working, is brilliant, but to be going through what I'm going through in less than one week is quite frankly disgusting and unacceptable.

Covers were good. Not sure what they did but it now it doesn’t follow the original melody anymore. Don’t waste your time to even record your voice cuz it won’t get your melody at all.

While SUNO is a 5-star SW to create songs it is the 0-star one for the issues related to copyright. As a result I cannot edit or create covers on the songs created by me.
SUNO support is helpless on this matter. Obviously SUNO needs to make changes in the system.

The IA is really nice but after a year of using it they charged my CC out of the blue $96. I received from them "INVOICE" with the $96 amount listed with no word explanation for what it is. If they would charge me for the next 12 months the charge should be $6.4 / month = $76.80
Few minutes after receiving their "invoice" I send e-mail asking for full refund since I have no reason to renew. NO ANSWER. They went deaf. It fells like dealing with pickpocket. They help themselves whenever they could for any amount they have the fantasy to charge.

---------------------------------------
Invoice number 17000DDC0002
Hi I would like to receive full refund of the $96 you just charged my CC.
1) The Pro plan currently I have is $6.40/ month , If you charged for 12 month it comes to $76.80
It seems that whenever you have cc number you help yourself to whatever amount you wish.
2) I did not authorized this Charge at all. If my wish is to have the account expired So be it. Is none of your business. Unless you care enough like every legitimate business to send me notification in advance.
3) It looks like highway robbery since your "Invoice" do not specify what for the $96 is.
Please process the refund ASAP
J...
Copy of your "Invoice" is attached.

I wrote a song that had sounds like boom in it. It generated about 60 times with an extra boom and stole credits I payed for. Other times I put prompts to change the voice to a child’s or adults etc. but the a.i does what ever it likes. I feel the algorithm is designed purposely to mess things up to steal credits. If the a.i deliberately changes lyrics from those that are written credits should be recreditted. The app is annoying and has so many bugs it’s ridiculous. It was great at first but I don’t like being robbed

PATHETIC!!! I do not recommend this useless AI site to anyone

wtf. App randomly forced me to input a birthday after using it for a number of months, no explanation. I put in a random date (not my real birthday), and the app shut it down and told me I'm being kicked off the platform (due to not being old enough - I'm actually in my 30's which I assume is old enough). Not cool

The product is really good, really amazing actually. And my experience with their support when I needed it was very good. Thank you

It can create nice songs tho, but to use your own voice is dog shit, not the same and no consistency! Further more i have a paid version but the server is overloaded so it does'nt create my songs all evening....

I had a monthly subscription to Suno for over two years with no major issues. Then about four months ago I went to access my account and long story short I was somehow locked out of my account. No matter what I did it would send me to a new account. Two years worth of music that I paid for completely locked off from me.

I contacted support and got a canned AI bot response. For four months I’ve heard nothing, even though I’ve sent them two more emails since my initial one. So I start using a new account, and version 5.5 comes out. I wanted to try it so I paid for a one month subscription. They took my money but I never received the subscription. No replies anymore AI or otherwise. I have never seen anything like this before in my life. If you want to use their site don’t spend money.

Great App. Worst support I have ever delt with.
One small login issue took over a month to get a reply even with me emailing every few days. The email said it was fixed. It wasn't and been another 2 weeks without a reply even after someone human engages.

Paid for a subscription I literally cannot use.

There are two profiles linked to the same number, and the system keeps forcing me into the wrong one on web, which has no subscription. The correct account only works on mobile.

Reported this to support and got no proper response, no fix, nothing.

So right now I’m paying for a service I can’t access, and support doesn’t seem interested in resolving it.

Avoid until they fix their account system and actually support paying users.

the ai doesnt listen, even with very precise prompts, it completely ignores every detail, even with the pro previews.
for example, this is a prompt i've typed:
SOLO HISTORICAL CARILLON (tower bells only). Absolutely no other instruments at any time. No strings, no synth, no pad, no choir, no percussion other than the bells themselves.
"A repeating minimalist motif in SOS Morse rhythm (three short bell strikes, three long bell tolls, three short bell strikes).
Performed entirely on a traditional bell tower carillon.
Begins cheerful and simple like a clock tower tune, then gradually becomes slower, darker, and more haunting through timing and resonance changes only — NOT instrumentation changes."
and it DID not follow anything. it ignored the carillon, the main melody, and how it shifts. THIS IS A HORRIBLE WEBSITE, DO NOT SUPPORT THIS! I've tried the prompt many times, and it failed at everything.

I upgraded to Premiere and planned to cancel it next month. Suno offered me a deal to stay for half the price, which I accepted. But guess what? They charged me the full amount instead of the discounted price.I tried to contact Suno, but I only received an automated email response. Even though I sent a follow-up email later on, it didn't do any good. 27.11.2025

The second issue is that I tried to upgrade to a Premiere membership while my Pro membership was still active. I canceled it before the billing cycle started, but the system still treated me as a Premiere member right after my Pro membership period was completed. Even though I haven't used a single credit, it still won't let me cancel.