Suno Reviews 

Loved Suno at first, so I bought the yearly subscription. But after the latest update, the generations became repetitive and low quality. If you want to make proper music, this just isn’t it anymore. No refunds either.

More than 80% of results ending unfinished at 7:59. You never hear from support when reported. Same faults over and over again. You are more likely to win the jackpot on lottery than getting what you ask for at Suno. I've ended my subscription and will never come back to this crap.

I am experiencing ongoing issues with Suno’s upload and fingerprinting system falsely flagging original material that I created myself. This issue has now occurred multiple times across different projects and appears to be affecting legitimate creator workflows.

The main problem is that uploads intermittently become unusable. Original audio created the same evening is being flagged as existing or restricted material, despite being newly generated and substantially different from commercial recordings. Clearing cache/cookies, changing settings and retrying uploads has not consistently resolved the issue.

This creates a serious workflow problem for creators who rely on iterative production methods, including:

* uploading references
* stem development
* version testing
* arrangement refinement
* and continuity between generations.

At present, there appears to be little or no real-time support available when these issues occur. Users are effectively left troubleshooting moderation and upload systems themselves, which breaks creative momentum and wastes substantial amounts of time.

The issue is particularly disruptive because it can occur repeatedly during a single session, forcing creators to stop working and continuously troubleshoot uploads instead of creating music.

If this is a fingerprinting or moderation threshold issue, it needs refinement. A system that repeatedly blocks creators from uploading their own original work makes the platform unreliable for serious iterative music production workflows.

Customer Service team are shocking completely ignore you and don’t reply - I am paying for a subscription and can’t login due to a technical issue and they are not helping. Absolute scam

I have thousands of backing tracks and according to the advertising for Suno, it can take an existing track and remix it for you - change tempo, change the feel etc and it does do this, but it adds instruments you havent asked for. Even if you prompt it to exclude them. For example, I have a slow piano, drums and double bass track that I would like to change. I would like the piano to be more jazzy and the tempo brighter. I have tried multiple times to do this. Every time Suno adds a muted trumpets, drums, strings and guitar. I even emailed their support about this and got no reply. Yes it remixes an original track and it sounds nice but I need it to stop adding instruments when I have told it I do not want them in the mix.

I can not use my voice on Suno ai, it says someone else already got the copyright of my voice that I'had never used before. i need help andN want this issue get fixed asa. I have a one year plan.

The product seems impressive until I found out all my own tunes are blocked, and contacting support to resolve the issue by confirming I own copyright resulted in the poorest support I have ever encountered. Instead of addressing the issue, the suggestion provided was that I remove all my tunes from everywhere online, then try again, hope and pray the finger print is removed, hope and pray it works. What did support, WITHOUT MY REQUEST OR CONSENT, instead of helping me with the issue, they issued a refund, something I never asked for or wanted. Along the way, they ignored most of my responses. Such a shame that customer support is so abusively atrocious because the product has so much potential if only composers like myself could actually upload our own music.

SUNO, I AM VERY DISSAPINTMENT, NEVER FOLLOW INSTRUCTIONS, YOU NEED TOTRY TO CREATE YOUR SONG LIKE MORE THAN 10 TIMES, APPLICATION MAKE EVERYTHING WRONG, YOU WASTE ALOT OF POINTS, I CANCEL MY SUBSCRIPTION AT MOMENT I STILL HAVE 2500 POINTS AND I LOGGIN AND I FOUND THE APPLICATIO STOLE ALL MY POINTS WHAT ALREADY BUY. VERY DISSAPOINTMENT, I DON'T RECOMMEND THIS APPLICATION.

I purchased the annual subscription and was able to generate several high-quality songs, although achieving satisfactory results often required significant trial and error. The main issue I encountered was that many generated tracks contained overly heavy drum elements, and attempts to prompt against this were largely ineffective.

In addition, some songs included audio artefacts resembling microphone static. While the platform allows songs to be separated into stems (individual tracks), reducing the drum levels frequently had a detrimental effect on the remaining instrumental and vocal elements. The static noise was typically embedded within the vocal track and could not be removed effectively, even when using external tools such as Total Recorder’s click removal function.

The additional time involved, combined with the considerable credit cost required to use the stem feature—which rarely resolved the underlying issues—made the overall experience with Suno frustrating and time-consuming. Unfortunately, many otherwise promising songs had to be abandoned because of these unwanted elements.

Customer service was initially slow to respond, although subsequent communication was handled more promptly. After requesting a refund for the unused portion of my subscription, I was first offered additional credits instead. However, once I explained that I could no longer continue using the service in its current state, the company processed an immediate refund for the remaining subscription period.

This company has opened my eyes to ever buying a years subscription on other AI music platform. I upload my own music that ive played on, from my daw and everything says "Uploaded audio matches existing work of art.
Please upload a different audio file" Please don't waste your money look elsewhere, this company simply does not care.

Doesn’t let your use your own voice like promised you just get an error saying it has been used in a previous project which I haven’t

I was logged out of my account. it was reseted, and lost all my money (credit) , contacted customer service and never got a response ( several emails, dms, no response). However they still charged me and had to do a chargeback.

Rubbish!!! Was good now apparently everything is copyright protected even your OWN MUSIC STUPID DETECTION

They refuse any contact since a couple of weeks. I cannot access my account anymore. Login simply fails with an unknown error. Support team replied quick first day, but then silence - no help, no reply anymore.

I however still pay for my subscription :-D

One star is too much. The worst customer support I’ve ever experienced. I have a pro account which I pay for monthly. I don’t use Suno too often and use it now and again to generate vocals I can use and chop up in my own productions, and pay for the “privilege” to be able use them on releases.

Over a week ago I tried to access to my account on my PC and after having to login with my mobile number Suno instead of taking me to my account created an entire new account, I tried several times on my PC and the mobile app and they just kept creating new accounts. I emailed the support team and I was responding by ai responses stating what I already know. After back and forth Suno stopped responding. A week later I have attempted again and now I can not even get past entering my number and I am told that there is an error every time, I emailed support and I have essentially been ghosted by an ai with no response at all.

Not only do they have a ridiculous and backwards way of logging in to access your account, surely they recognise that my number is tied to a account already but they still create more accounts, something is seriously broken. But their customer support is non existent.

So, today I have instructed my bank to block all future payments that Suno try to take after explaining the situation to them which they have done. I am pretty sure that when it comes down to money they’ll be all over it trying to demand money. Well they can poke it, Suno will get no more out of me.

since v5 the quality really not usable avoid using suno.ai, my credits flooding away for even not 1 song. technical artifacts, wrong prompt using , instead of hall you get a cheering crowd.... wtf
if they dont work on these both models v5 and v5.5. They will lose most of their costumers. Sad i loved to work with suno.

Experimental crap sold as professional
All songs have the same voice, I can recognize a song made by Suno in 3 seconds. You can’t create a voice that you like even with the pro version.
It is impossible to use the editor: I am trying to replace a part of a song, but all I get is an endless loading screen and variants that are in the trash bin.
The support offered my some “solutions” that “often” help, but not always. I don’t want to try multiple browsers hoping it will work.
They are selling experimental stuff as professional, I have a “pro” account.
I do NOT recommend Suno, they are amateurs, I deeply regret buying for a year.

Do not subscribe to the paid subscription. I canceled my subscription, but it is still trying to charge me again and again. Do not make the mistake of subscribing. The billing support, or any kind of support, is also not responding.

I have rarely experienced such a frustrating and misleading customer experience with a paid online service.

I paid €33.60 for a Suno Premier monthly subscription on April 21, 2026 (receipt #2933-4720-4686), yet my subscription expired on May 8, 2026 instead of lasting until at least May 21 as any normal customer would reasonably expect from a “monthly” plan.

In practice, I paid for a monthly subscription and lost nearly two weeks of paid access immediately.

What makes this even worse is that this shortened billing period was never clearly explained before payment. The receipt itself shows a billing period running from April 8 to May 8 even though the payment was made on April 21.

I also lost 680 credits during the upgrade process. These were NOT leftover credits from my previous Pro subscription cycle because my previous cycle had already been fully exhausted before April 21. These credits came afterward through rewards, challenges, and additional accumulated usage.

Despite sending multiple detailed emails with screenshots, video proof, payment receipts, and explanations over several days, support never properly resolved the issue and eventually stopped responding entirely.

The platform itself also suffers from constant technical problems:
• failed generations
• broken “extend” generations producing only 10-second clips instead of several minutes
• audio artifacts
• prompts not respected
• unusable AI vocals despite extremely specific requests
• wasted credits on failed outputs

To make matters even worse, during my final evening before expiration, Suno itself displayed a technical warning saying the service was experiencing issues, preventing proper use of the remaining credits and paid access time.

So not only did I lose credits and lose nearly two weeks of paid subscription time, but I was also unable to properly use the service because of their own technical failures.

The lack of transparency regarding billing periods, disappearing credits, subscription handling, and support responses is honestly shocking for a paid platform.

I have screenshots, payment receipts, emails, and video proof documenting everything.

At this point, I seriously regret trusting this platform and I am strongly considering moving permanently to competitors like Udio.

Very disappointing experience.