StubHub U.S. and Canada Reviews 

24,386
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 10,516 reviews, reviewers had a great experience with this company. Customers consistently praised the smooth and easy purchasing process, highlighting the reliability of electronic ticket access and clear information provided. Many were delighted with securing genuine tickets and good seats, often at fair prices, which contributed to a positive overall user experience. However, some customers also noted that ticket delivery could be stressful due to late arrival, and many felt prices were often inflated. Additionally, a few reviewers experienced issues with parking passes not being delivered or unclear purchase confirmations and seat mapping.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order, with some customers reporting positive experiences, such as... See more

User experience

Consumers find the user experience to be largely positive, with many describing it as great, easy, and... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers finding great seats for an... See more

Website

Customers had ambiguous experiences with the website, with some praising its ease of use for browsing,... See more

Service

People report ambiguous experiences with service, with many expressing dissatisfaction due to issues like... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Honestly, the only great thing was Natalie's help. She was professional and very reliable and helpful. Besides that Stubhub's app and website made it very difficult to communicate with anyone in per... See more

Rated 4 out of 5 stars

Good seats (4) in row 2/section D for AC/DC concert with optional Registix Reserve Club access purchased ($450/person). Was informed prior to purchase club access would be at 5:30. Arrived to find o... See more

Rated 5 out of 5 stars

Got tickets to BTS Paris day 1, since I was unlucky in presale and general sale. Honestly was so scared, but everything worked out fine. I chose instant download, so I don’t have to worry about waitin... See more

Rated 5 out of 5 stars

I thought the aftermarket prices were very fair at the time when I got the MLB 2026 ASG tickets. The website was clear on pricing and where the tickets were located at the venue. This was actually t... See more


Company details

  1. Event Ticket Seller
  2. Hobby Store

About StubHub U.S. and Canada

Written by the company

StubHub U.S. and Canada is the world’s largest ticket marketplace with tickets available for over 10 million live sports, music and theatre events in more than 40 countries; enabling customers to buy and sell tickets whenever and wherever they are through desktop and mobile experiences.

This profile is not for international StubHub domains, which is operated by StubHub International (a different company).

Contact info

4.1

Great

TrustScore 4 out of 5

24K reviews

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4.1

All reviews

(24,386)

10,645 reviews in the last 12 months

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Rated 5 out of 5 stars

Chris Brown

Chris Brown. CHRIS BROWN. DID I SAY CHRIS BROWN!!!!!!!!!! THIS EXPERIENCE IS ONE I WILL NEVER FORGET!!!!!! IT WAS EVERYTHING AND MORE!!!!!! EVEN IF IT WAS 7PM FRIDAY AND 95 DEGREES!!!!!! AND USHER! BOW WOW! DA BABY!!!! ANTHONY HAMILTON WAS THERE TOO BUT WE DIDNT GET TO SEE HIS FACE, UGH! BUT WE WAS THERE FOR BREEZY AND HE DID NOT DISAPPOINT!!!!!!!! THE HARDEST PART WAS GETTING TO OUR SEATS.... EVERYTHING ELSE, PERFECT! EASY! AND IT WAS CHRIS!!!!! WE'D PROBABLY GO TO HELL FOR HIM!!!!!!!

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with StubHub

Decided a week before a Phillies/Dodgers game that I wanted to go. StubHub had many good seats available and the pricing was very fair. This was my first experience with StubHub and the process and follow-up was first class.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Flswless process

From ease of ordering through to frequent updates and finally the delivery of the tickets, the entire process was as a customer would hope and expect, flawless.

17 July 2026
Unprompted review
Rated 1 out of 5 stars

The 2nd game

The 2nd game, Yankees vs. Dodgers on Saturday July 18th was canceled, but rescheduled for the next day. I didn’t get a refund, and had to sell my tickets for a fraction of what I paid. There was no StubHub guarantee.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

StubHub/FIFA tickets

Tickets were through FIFA but I purchased these a year and a half prior to the game. Tickets were honored and we were able to go to the final game.

19 July 2026
Unprompted review
Rated 1 out of 5 stars

Horrific and Dishonest

Took my money just fine. Gave me the wrong tickets. Told me it wasn’t their fault and that it was my responsibility to resell them and refused to issue a refund for their negligence. Terrible customer service and completely dishonest company!

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent communication and service

Excellent communication and service. Peace of mind and security buying from such a reputable reseller especially for a significant value order like Tomorrowland comfort full madness pass

17 July 2026
Unprompted review
Rated 4 out of 5 stars

The tickets I bought were legit

The tickets I bought were legit, I recommend buying instant download. I went to the BTS concert in Paris and I got a PDF which raised suspicion. However, agents at Stubhub communicated with me and left me at ease. I can’t deny that some anxiety was still present, but overall if you don’t secure tickets from the official seller it is a good alternative. I still recommend doing your research and do not rely on one single review.

17 July 2026
Unprompted review
Rated 4 out of 5 stars

Tickets were easy to browse

Tickets were easy to browse, select, and purchase. Everything went smoothly. My only complaint is that the parking pass was not valid and I had to pay fro parking elsewhere.

17 July 2026
Unprompted review
Rated 1 out of 5 stars

Do not use this ticket provider

Do not use this ticket provider. it is a scam. I bought a ticket for Ariana Grande and the ticket disappeared out of my list of tickets on my event page on ticket master. they did not offer a refund as they said I had claimed the ticket, even though I have no idea where this ticket disappeared to. This site is a scam. Use at your own risk. I am never buying from them again. not worth it.

23 July 2026
Unprompted review

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