StubHub U.S. and Canada Reviews 

24,551
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 10,648 reviews, reviewers had a great experience with this company. Customers frequently highlight the ease and simplicity of the ticket buying process, noting smooth and effortless transactions from purchase to event entry. Many people appreciate the reliable service, clear communication, and convenient digital tickets, which ensure a hassle-free experience. However, some customers noted concerns about ticket delivery, with instances of tickets arriving close to the event or not at all. People also mentioned difficulties with reselling tickets, describing the process as frustrating and the platform as user-unfriendly, alongside dissatisfaction with unexpectedly high fees and marked-up parking costs.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, often describing the process as easy,... See more

Order

People report ambiguous experiences with order, with many customers finding the purchasing process easy and... See more

Price

Reviewers mention ambiguous feedback about price, with some customers consistently finding good prices and... See more

Website

Reviewers highlight ambiguous aspects of the website, with many finding the purchasing process quick, easy,... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing satisfaction and reporting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Facility handled capacity crowd very well. No more than 15 minutes each to park or depart. Lawn area needed several aisles striped top to bottom to reduce the large number of annoying wanderers. Gr... See more

Rated 4 out of 5 stars

It was good and easy to order..BUT…I had purchased 5 tickets to Train @ SPAC and realized I was supposed to get 6, I went back to get a 6th and it wouldn’t allow me to…called Ticketmaster and SPAC and... See more

Rated 5 out of 5 stars

We had not used stubhub before, and while verified legitimate, had heard poor customer service ratings. We decided to try in order to get early tickets. The tickets arrived via email fairly quickly.... See more

Rated 5 out of 5 stars

StubHub made it easy and effortlessly by sending me my tickets before the Campeón de Campeones soccer match in Carson, California. They followed through with everything they stated they would offer a... See more


Company details

  1. Event Ticket Seller
  2. Hobby Store

About StubHub U.S. and Canada

Written by the company

StubHub U.S. and Canada is the world’s largest ticket marketplace with tickets available for over 10 million live sports, music and theatre events in more than 40 countries; enabling customers to buy and sell tickets whenever and wherever they are through desktop and mobile experiences.

This profile is not for international StubHub domains, which is operated by StubHub International (a different company).

Contact info

4.1

Great

TrustScore 4 out of 5

25K reviews

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4.1

All reviews

(24,551)

10,082 reviews in the last 12 months

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Rated 5 out of 5 stars

What an absolutely amazing experience

What an absolutely amazing experience, I would have never imagined that I could find club suite tickets on here, this was my first time in this venue, I was in town visiting as was my home team, got to see an amazing game, in an amazing stadium, in fantastic seats.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Game day Experience

Ordering and receiving the tickets when as smooth as possible. The seating was terrific, and the game was great. Overall, our game day experience was fine. Thanks

23 July 2026
Unprompted review
Rated 4 out of 5 stars

It was good and easy to order..BUT…I…

It was good and easy to order..BUT…I had purchased 5 tickets to Train @ SPAC and realized I was supposed to get 6, I went back to get a 6th and it wouldn’t allow me to…called Ticketmaster and SPAC and no help there. Well this left one empty seat next to us that no one purchased, no matter how many times I tried to purchase it. But worked out because we did use that empty seat and for “free”! Your loss!

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience.

Excellent experience.. I would have thought lawn chairs would have been free because of the price but all and all excellent experience

24 July 2026
Unprompted review
Rated 4 out of 5 stars

Price and experience is fine

Price and experience is fine. The whole having to wait until only 24 hours before the game to receive tickets is a leap of faith. Especially when these are part of a vacation where I'm not as connected to the internet as I am when I'm not traveling.

20 July 2026
Unprompted review
Rated 1 out of 5 stars

My event was postponed due to weather

My event was postponed due to weather. I completely understand that but had to give the complete story. When they finally got the venue back one week later I kept on getting two different times for the show 530pm and 830pm. I tried chatting with them and they confirmed for 530pm. Following day I get another email saying it's for 830pm. I continuously got emails for two different times the entire week. Night before I called again and they tell me 830pm. Fine so next day comes I get an email that is for 530pm. At that point I was furious because of the inconsistent information. I rushed to the venue which was one hour away from me. When I opened the actual ticket it now states 830pm. I call once again and they tell me 830pm with no apologies whatsoever. When I finally get to the event and was seated. I realized it's not what the seat chart claimed to be. It was all the way in the back of the venue and I literally paid $400 for two seats. Why would I pay that amount to be in the back. It did not match the venues configuration and everyone sitting beside me had the same exact complaint and reaction when sat in that area. It was very misleading. Really disappointing experience for a comedy show. If I could attach the screenshots of the misinformation I would.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Over the years - Recent Experience with Rush Tickets - United Center July 2026

Over the years, I've purchased ticked from Stubhub quite a few times. The experience keeps getting better and better. Booking, payment and redemption of the tickets all went well for the Rush concert July 18th in Chicago! One thing I thought was particularly notable - Stubhub sent reminders to download the tickets to my Apple Wallet in advance of going to United Center.... so that you aren't fighting crowded cellular when you get there. Smooth!

18 July 2026
Unprompted review
Rated 4 out of 5 stars

I was nervous about getting my ticket…

I was nervous about getting my ticket the day of the event. However, I received my ticket at 2 pm the day of and it was seamless to get my ticket downloaded to my phone. The ticket had all of the information as when I ordered it.

22 July 2026
Unprompted review
Rated 1 out of 5 stars

Never Again

While I received the parking pass on my phone, there were no tickets for the event I was going to. Apparently, StubHub tickets can be transferred to a different ticket broker like Ticketmaster, which I don't have an account with. It was time for the game to start and still no sign of our tickets. Thankfully, the tech team at Tropicana Field was able to track down our tickets. I will never even think of using StubHub again.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Buying the resale tickets

I was really nervous about buying resale tickets through StubHub, but the whole experience was excellent. Their email updates kept me informed, and their full refund guarantee in case the seller couldn't provide the tickets gave me real peace of mind.
Everything went smoothly, I received my tickets on time, and had no issues at all. I'm very satisfied with the service and would definitely use StubHub again.

15 July 2026
Unprompted review
Rated 4 out of 5 stars

Olivia Dean's concert was awesome

Olivia Dean's concert was awesome, but I think a little AC or letting cool air in a closed arena with 15000 people would've made the experience more comfortable especially for those who are hurdled up in the lower area

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Loved the concert loved stubhub for…

Loved the concert loved stubhub for making it happen . PriceS where pretty high for it being in MONTANA as we are a Rual state and dont get a lot of Big name artist here. It was a sold out show though ! #jellyroll

21 July 2026
Unprompted review

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