StubHub U.S. and Canada Reviews 

24,268
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 10,516 reviews, reviewers had a great experience with this company. Customers consistently praised the smooth and easy purchasing process, highlighting the reliability of electronic ticket access and clear information provided. Many were delighted with securing genuine tickets and good seats, often at fair prices, which contributed to a positive overall user experience. However, some customers also noted that ticket delivery could be stressful due to late arrival, and many felt prices were often inflated. Additionally, a few reviewers experienced issues with parking passes not being delivered or unclear purchase confirmations and seat mapping.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order, with some customers reporting positive experiences, such as... See more

User experience

Consumers find the user experience to be largely positive, with many describing it as great, easy, and... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers finding great seats for an... See more

Website

Customers had ambiguous experiences with the website, with some praising its ease of use for browsing,... See more

Service

People report ambiguous experiences with service, with many expressing dissatisfaction due to issues like... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Honestly, the only great thing was Natalie's help. She was professional and very reliable and helpful. Besides that Stubhub's app and website made it very difficult to communicate with anyone in per... See more

Rated 4 out of 5 stars

Good seats (4) in row 2/section D for AC/DC concert with optional Registix Reserve Club access purchased ($450/person). Was informed prior to purchase club access would be at 5:30. Arrived to find o... See more

Rated 5 out of 5 stars

Got tickets to BTS Paris day 1, since I was unlucky in presale and general sale. Honestly was so scared, but everything worked out fine. I chose instant download, so I don’t have to worry about waitin... See more

Rated 5 out of 5 stars

I thought the aftermarket prices were very fair at the time when I got the MLB 2026 ASG tickets. The website was clear on pricing and where the tickets were located at the venue. This was actually t... See more


Company details

  1. Event Ticket Seller
  2. Hobby Store

About StubHub U.S. and Canada

Written by the company

StubHub U.S. and Canada is the world’s largest ticket marketplace with tickets available for over 10 million live sports, music and theatre events in more than 40 countries; enabling customers to buy and sell tickets whenever and wherever they are through desktop and mobile experiences.

This profile is not for international StubHub domains, which is operated by StubHub International (a different company).

Contact info

4.1

Great

TrustScore 4 out of 5

24K reviews

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4.1

All reviews

(24,268)

10,586 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

R&B tickets

The show was an experience I wish could have afforded better seats, stubhub was good price to get tickets due to not being able to go directly on to ticket master

11 July 2026
Unprompted review
Rated 1 out of 5 stars

Poor Service

Platform is good buyt custoemr service and policies regarding event cancellations are very bad for the consumer. Buyer be aware of these as they hide behind their T&Cs.
I would avoid using Stubhub and just transact directly with the event organizers

21 July 2026
Unprompted review
Rated 4 out of 5 stars

Like Stubhub but late transfer tickets are scary

Love Stubhub. The only downside is the tickets not transferring at time of purchase. We bought Broadway tickets three weeks prior and did not receive them until the day before the show. Small print says, if something goes wrong, you will receive a refund. When people are traveling, that seems very risky. Luckily we had a back up plan and everything did transfer on time.

15 July 2026
Unprompted review
Rated 3 out of 5 stars

I would like to personally thank Rony

I would like to personally thank Rony, the person I called with on 6th of July, 16:39 Central Europe time. After 2 and a half weeks of writing with the chat support because I received one wrong ticket instead of 2, he stepped up and helped. I received another ticket within a day, and I successfully got into my dream concert, BTS, with my mom. It was the best day of our lives, just the process before was very, very stressful for us, because of the initial wrong ticket and the long time it took for the issue to get resolved.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Great deal

Great deal, and a great experience! the show was incredible, but this service made it so easy to get.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Hot Night Out at SPAC

First: we always enjoy SPAC for the excellent sound ! I have been going there for over 50 years !
2nd: I despise DESPISE LIVE NATION
They have not improved the venue. being forced to rent a lawn chair is the icing on the cake. The prices are outrageous for food and drink. They flat out took all the fun out of an evening in the park. You can’t even get into the parking lots early to tailgate.
The seats I snatched in the balcony center were perfect and I purchased a Guess Who shirt .

Finally: I used Stub Hub saw it went to Ticketmaster in hopes of not giving Live Nation a dime

The show was much more than I expected and loved our hot summer night out ! It was 96 degrees in Saratoga, NY. Get out !

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Best experience ever

Even though I thought it would be a scam, once I entered the stadium I was the happiest I’ve ever been. Definitely buying from stubhub again!!

18 July 2026
Unprompted review
Rated 4 out of 5 stars

I was worried about my StubHub ticket…

I was worried about my StubHub ticket for Paris BTS and spoke to many international Armies who said the same for Paris as it was our first time using the service. My concern was a waste of energy. I entered Stade du France without any concerns and my seat was incredible. Thank you StubHub, I will be back.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

BTS concert

I bought my concert tickets on this resale site, and I admit I was a bit worried at first.
I contacted them several times, and the customer service team was always helpful and supportive. They even called me to better address my questions. I am truly very satisfied with this site! The only downside is the price, but you are guaranteed a secure transaction.

18 July 2026
Unprompted review

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