Stubble & Co Reviews 

807
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 347 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and thoughtful design of the products, noting their durability and practical features. Reviewers frequently highlight the exceptional customer service, with many appreciating the staff's helpfulness, efficiency, and personalized approach in resolving issues. However, some customers also noted dissatisfaction with the delivery service, citing problems such as delayed or lost parcels and unfulfilled next-day delivery promises. A few other people also felt that certain product components, like strap adjusters or zippers, occasionally experienced durability issues after some period of use.

What people talk about most

Product

Consumers find product to be positive, highlighting their high quality, durability, and thoughtful design.... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, responsiveness,... See more

Quality

Customers consistently note positive experiences with quality, highlighting products as high-quality,... See more

Staff

Users describe positive interactions with staff, highlighting their kindness, helpfulness, and quick... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many experiencing significant issues such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The delivery had issues and once reported Daphne from the Customer Service team set about fixing the problem. There was no fuss, no 101 questions, I felt listened to and important. It was all fixed... See more

Rated 5 out of 5 stars

Stubble are the best, simple as. Excellent service all round, I have bought a good few bags from them now, and they were so helpful in giving me advice on a repair for an old faithful roll top that ha... See more

Rated 5 out of 5 stars

I ordered the 30L backpack and when it arrived I realised I needed the 40L. I sent it back the same day and ordered the 40L. It was delivered within 24 hours and my return was accepted. Brilliant prof... See more

Rated 5 out of 5 stars

I received a bag for Christmas and it is great quality apart from the sliding strap adjusters. One snapped in April and I had the bag repaired and yesterday they both snapped within an hour of each o... See more


Company details

  1. Bags and Luggage Store

Information provided by various external sources

British designed high-quality bags. Stylish, durable, refined. Perfect for travelling to work, the gym, overnight trips and weekend adventures. Free UK Delivery. Free UK Returns. 100% Quality Guaranteed. #forthosewhotravel


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

807 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(807)

357 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service. Great quality. Even though It was not what I was looking for, the bag was super comfortable and stylish.

19 March 2026
Unprompted review
Rated 3 out of 5 stars

The bag is beautifully designed

The bag is beautifully designed, but for the price I expected better quality. In less than a year, it started peeling and the material began to come apart. The design is lovely, but I really thought it would last longer. I bought it in 2023, but I am not allowed to include that date.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Replacement bag

Unfortunately the zip broke on the bag when it was only just out of warranty. Daphney responded to the problem and after a brief conversation, they have agreed to replace the bag. Very happy with this outcome . Quality brand.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied!

Stunning backpack! I got the Everyday Backpack 20L and went on a business trip right after. It is very simple and minimalistic, yet has enough room to store everything! 10/10 would recommend to anyone, and customer support was fantastic as well!

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Company (Daphney in particular) was very attentive to the backpack issue I raised, and provided me with alternative solutions to my complete satisfaction. A company I would recommend and purchase from in the future.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

The kit bag that you’ve always wanted is here for you.

I’ve had great support from the stubble and co team when purchasing my kit bags. If you’re anything like me and travel alot and hit the gym. The kit bag is for you, open it, put your kit in the bag and you’re ready and raring to go. Fits in most lockers with ease, no problems when it comes to taking it on a plane and it’s waterproof. No hassle and it looks great in black.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Had customer service and a situation…

Had customer service and a situation sorted promptly with their team (Daphney) and couldn’t be more grateful. Extremely reliable company and not one of those sham niche ones you see online. Her communication, reassurance and problem solving was great throughout the entire process.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality and really well…

Excellent quality and really well designed. The bag feels premium, practical and looks smart without being overcomplicated. This is my second now, and very impressed with the attention to detail and overall functionality.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

I inadvertently missed a discount offer by a few hours tge customer service team very kindly honoured the discount I had missed.
Cannot praise this company enough did their customer service and more importantly the quality of their products

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Customer service a massive help

Customer service a massive help; missed their 20% sale by a day or two as I was waiting for payday, and the team still provided me with a 20% off code, to allow me to make my purchase, when they didn’t need to.
Great bags which I’ve had in the past, hold up well, waterproof - great brand.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Products & Customer Service

Very impressed by the functionality, style and durability of Stubble & Co products. Their customer service team were very responsive and helped to quickly arrange a replacement for my damaged bag.

10 March 2026
Unprompted review

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