Stubble & Co Reviews 

Customer service-Daphney has been great at sorting my discount on a pre order bag for my son’s birthday. He has been waiting for it to come back in stock for several weeks. I do hope he is pleased when it arrived. Prompt and polite service so far.

I was given a 20L Rolltop Backpack as a gift in August, and it is made with high-quality material and is one of the best backpacks I have owned. In March, the back zipper unexpectedly became jammed and would not open. I contacted Stubble & Co’s customer service, provided photos and videos of the issue, and they immediately sent a replacement. Unfortunately, the replacement was stolen after UPS delivered the package to an open mailroom without properly securing it. I reached out to customer service again to explain what happened, and they resent another backpack. This entire experience was seamless and truly beyond anything I have experienced with a company. I also want to note that I had the proper documentation throughout the process, and I cannot speak to situations where items like receipts or serial numbers are not available.

Fantastic communication and backpack. Will 100% buy from again

Great customer service. My order didn’t arrive because of a logistics partner issue and they quickly sent a replacement via DHL express.

This bag was a gift and is excellent however unfortunately there was a problem with one of the zips. I followed the website instructions which were very simple and the response was timely and excellent. Although I did have an issue with the bag to start with I am giving 5 stars for customer service and response to solve the problem. Would recommend I am very happy.

I love the roll-top bag! It just what I need for a day trip without the hassle of carry-on, just under seat and done. It looks fantastic.

I had an issue with the bag though. The zipper pinched the internal lining of the laptop pocket and it was impossible to fix it. My laptop was inside. So we had to cut through the bag to retrieve the laptop! My wife contacted Stubble and engaged with Daphney. After several emails, photos, videos, we got a replacement bag! Amazing.

I have been a loyal Stubble & Co customer for years and have recommended their bags to family and friends. The quality of the bags is excellent and they are incredibly practical. However, where Stubble & Co go truly above and beyond is their customer service. It is very prompt and on all occasions of contact I have been provided with helpful assistance. Recently, Daphne has assisted me with a discount code issue - she was efficient and kind and resolved my issue for me. 10/10 experience (and I know from experience that this is the norm)... I cannot recommend Stubble & Co enough and it is a brand that I will continue to support.

I absolutely love my stubble and co bag, it’s practical, secure and fits my whole life in it. There was some unexpected issue with the zip but the team were super responsive and sent me a replacement virtually instantly! Would not only recommend their products but their customer service is brilliant

Really good bag. It’s waterproof and perfect for everyday use. The quality is great. The customer service is also great
We lost a strap and they even sent us a replacement of the missing part which most companies probably won’t do

I had never heard of this company but it was recommended by a friend. I ordered a 20 litre waterproof back pack which was delivered quickly (despite Evri being the courier!) and which is of lovely quality. A technical issue which I had with the website was resolved quickly by an extremely helpful customer services agent called Daphney. The bag is a gift so hasn’t yet been used but I’m sure that it will be just perfect.

I’ve purchased several backpacks from Stubble & Co, and I couldn’t be more satisfied with the experience. The product quality is outstanding, with thoughtful design and materials that truly make a difference in everyday use.

What really stands out, though, is their after-sales service. I had an issue with one of the backpacks, and their response was impeccable—fast, professional, and completely focused on resolving the situation without any hassle.

It’s a brand that builds trust throughout the entire process, from purchase to post-sale support. I can’t recommend them highly enough.

I absolutely love this company, quality, style, colour choices, and not expensive at all, recent purchase is 15l roll top in garnet red, stunning

Front Zip broke after a year, sent a new one immediately. Other than zip bag has been perfect and very sturdy build, comfy, love it

At first things took a turn for the worst, the package didn't arrive, nothing on Stubbles part.

The amazing customer support team was onto the ticket asap as i sent it in, sent a new product within minutes.

I have a rolltop bag which I absolutely loved. Very robust and smart looking bag. Unfortunately about one year into owning it, the laptop zip compartment jammed and broke, due to being stuck and me trying to release it. The customer service who I reached out to about this, were fantastic (Daphney). She issued immediately a replacement. Therefore I can’t recommend this company enough.

I had to send my back pack for repair under Warranty.
On return DHL lost the backpack and Stubble kindly replaced with a new one.
5* service

Super Laden, super Produkt. Was will man mehr. 5/5!

I bought the Hybrid Backpack 30L 9 months ago, and it’s an amazing product, carefully designed down to the smallest details, with exceptional build quality. I use it every day, and it immediately became indispensable to me.

Unfortunately, I experienced an issue with the middle zipper, which showed some external wear over time, although it didn’t affect the backpack’s waterproof performance.

As soon as I contacted customer service, I received a response in less than five minutes. After sending a couple of pictures and the production number—just the necessary information—they immediately arranged for a replacement.

The entire process took only six days from the first email to receiving the new backpack, including the weekend. Truly top-quality product and outstanding customer service.

great company with really good products, had to contact them recently re a product issue which they resolved very quickly