Amazing backpack that has served me well for almost 2 years. One day, some fabric got stuck in the zipper on the laptop sleeve. I had to break the zipper in order to get my laptop out. I emailed suppo... See more
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British designed high-quality bags. Stylish, durable, refined. Perfect for travelling to work, the gym, overnight trips and weekend adventures. Free UK Delivery. Free UK Returns. 100% Quality Guaranteed. #forthosewhotravel
Contact info
United Kingdom
- www.stubbleandco.com
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Replied to 96% of negative reviews
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Great qualities customer service
Great qualities customer service. For a minor defect that came up after six months they happily replaced with a new bag without any fuss
Had customer service and a situation…
Had customer service and a situation sorted promptly with their team (Daphney) and couldn’t be more grateful. Extremely reliable company and not one of those sham niche ones you see online. Her communication, reassurance and problem solving was great throughout the entire process.
Excellent quality and really well…
Excellent quality and really well designed. The bag feels premium, practical and looks smart without being overcomplicated. This is my second now, and very impressed with the attention to detail and overall functionality.
Really great customer service
Really great customer service, really nice products. Would definitely shop here again.
Fantastic customer service
I inadvertently missed a discount offer by a few hours tge customer service team very kindly honoured the discount I had missed.
Cannot praise this company enough did their customer service and more importantly the quality of their products
Customer service a massive help
Customer service a massive help; missed their 20% sale by a day or two as I was waiting for payday, and the team still provided me with a 20% off code, to allow me to make my purchase, when they didn’t need to.
Great bags which I’ve had in the past, hold up well, waterproof - great brand.
Amazing bag for daily use.
Amazing bag for daily use.
Daphney was very helpful.
Great Products & Customer Service
Very impressed by the functionality, style and durability of Stubble & Co products. Their customer service team were very responsive and helped to quickly arrange a replacement for my damaged bag.
The after-sales support is even better…
The after-sales support is even better than the experience of buying and receiving the product. I had an issue with my bag and the team is really proactive and competent.
Excellent product and customer service
Excellent customer service from Stubble…
Excellent customer service from Stubble (Daphney) over a repair issue with one of my Stubble bags. Prompt, can do and service focused. Thanks very much!
Excellent service by this company
Excellent service by this company. When the first courier failed to deliver our rucksack, Stubble and Co took the matter in hand and promptly resent a rucksack through DPD; who were excellent. I am delighted with the quality of the rucksack and can’t wait to use it. I highly recommend this product and company.
Excellent customer care
The bag hasn’t arrived yet but I’ve done my research and I’m not expecting to be disappointed.
However I wanted to comment now about the prompt, responsive and considerate customer care ( Daphney take a bow). I’d been intending to buy the bag yesterday when it was discounted but stuff got in the way and the sale ended. Daphney arranged for me purchase it today at the sale price and everything sorted within 10 minutes. Thankyou
Great product quality
Great product quality, my bag has been in daily use for 3 years and was the perfect companion until a zip failure but I can't fault their customer service even though the bag was out of warranty. I was offered a discount on a new Stubble as a replacement
Seriously good customer care
Seriously good customer care. That’s what separates a brand from others: Stubble clearly want customers to be repeat customers over many years to come. They treated me very well when I had an issue and with a seriously good product to boot… 5* all the way
Great product and really quick and…
Great product and really quick and accurate customer service.
Great customer service from the team to…
Great customer service from the team to resolve an issue promptly.
Amazing customer service
My roll top bag had a zipper issue with the laptop compartment.
Wrote in to Stubble & Co. to enquire about warranty. To my pleasant surprise, Daphne the customer service rep replied promptly and quickly.
Thank you very much, you have made my day.
Regards,
Nicholas ;)
I had an issue with one of their…
I had an issue with one of their backpacks, after using it for more than one year zippers started to tear, thus, I wrote to stubble support and they were really helpful and send me a new one because they couldn’t fix the old one (they said that they stopped producing it, thus sent a new one).
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