Stubble & Co Reviews 

816
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 356 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and practical design of the products, finding them durable, versatile, and well-suited for daily use and travel. Many people appreciate the excellent customer service, describing staff as helpful, efficient, and proactive in resolving issues. Reviewers frequently highlight the personalized approach and quick responses from the support team, often leading to immediate and satisfactory resolutions like replacements or repairs. However, some customers also noted issues with delivery services, including parcels arriving late, being lost by couriers, or experiencing delays with next-day options. A few other people also felt that communication regarding delivery problems or refund processing could be slow or unhelpful at times. Additionally, some users reported product issues such as broken zippers or strap adjusters after a period of use, though these were often resolved by customer service.

What people talk about most

Product

Clients share positive opinions on product quality, design, and durability, with many reviewers expressing... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as impeccable, incredible,... See more

Quality

People report positive experiences with quality, often highlighting the impressive durability, waterproof... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their quick, friendly, and helpful... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many experiencing significant issues such... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing backpack that has served me well for almost 2 years. One day, some fabric got stuck in the zipper on the laptop sleeve. I had to break the zipper in order to get my laptop out. I emailed suppo... See more

Rated 5 out of 5 stars

The delivery had issues and once reported Daphne from the Customer Service team set about fixing the problem. There was no fuss, no 101 questions, I felt listened to and important. It was all fixed... See more

Rated 5 out of 5 stars

Stubble are the best, simple as. Excellent service all round, I have bought a good few bags from them now, and they were so helpful in giving me advice on a repair for an old faithful roll top that ha... See more

Rated 5 out of 5 stars

Stubble and Co absolutely took care of me. Customer service is impeccable and they were quick to respond, and quick to help me in my situation. I would recommend them for anyone!


Company details

  1. Bags and Luggage Store

Information provided by various external sources

British designed high-quality bags. Stylish, durable, refined. Perfect for travelling to work, the gym, overnight trips and weekend adventures. Free UK Delivery. Free UK Returns. 100% Quality Guaranteed. #forthosewhotravel


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

816 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(816)

355 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had customer service and a situation…

Had customer service and a situation sorted promptly with their team (Daphney) and couldn’t be more grateful. Extremely reliable company and not one of those sham niche ones you see online. Her communication, reassurance and problem solving was great throughout the entire process.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality and really well…

Excellent quality and really well designed. The bag feels premium, practical and looks smart without being overcomplicated. This is my second now, and very impressed with the attention to detail and overall functionality.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

I inadvertently missed a discount offer by a few hours tge customer service team very kindly honoured the discount I had missed.
Cannot praise this company enough did their customer service and more importantly the quality of their products

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Customer service a massive help

Customer service a massive help; missed their 20% sale by a day or two as I was waiting for payday, and the team still provided me with a 20% off code, to allow me to make my purchase, when they didn’t need to.
Great bags which I’ve had in the past, hold up well, waterproof - great brand.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Products & Customer Service

Very impressed by the functionality, style and durability of Stubble & Co products. Their customer service team were very responsive and helped to quickly arrange a replacement for my damaged bag.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service by this company

Excellent service by this company. When the first courier failed to deliver our rucksack, Stubble and Co took the matter in hand and promptly resent a rucksack through DPD; who were excellent. I am delighted with the quality of the rucksack and can’t wait to use it. I highly recommend this product and company.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer care

The bag hasn’t arrived yet but I’ve done my research and I’m not expecting to be disappointed.
However I wanted to comment now about the prompt, responsive and considerate customer care ( Daphney take a bow). I’d been intending to buy the bag yesterday when it was discounted but stuff got in the way and the sale ended. Daphney arranged for me purchase it today at the sale price and everything sorted within 10 minutes. Thankyou

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Great product quality

Great product quality, my bag has been in daily use for 3 years and was the perfect companion until a zip failure but I can't fault their customer service even though the bag was out of warranty. I was offered a discount on a new Stubble as a replacement

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Seriously good customer care

Seriously good customer care. That’s what separates a brand from others: Stubble clearly want customers to be repeat customers over many years to come. They treated me very well when I had an issue and with a seriously good product to boot… 5* all the way

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

My roll top bag had a zipper issue with the laptop compartment.
Wrote in to Stubble & Co. to enquire about warranty. To my pleasant surprise, Daphne the customer service rep replied promptly and quickly.

Thank you very much, you have made my day.

Regards,
Nicholas ;)

11 March 2026
Unprompted review
Rated 5 out of 5 stars

I had an issue with one of their…

I had an issue with one of their backpacks, after using it for more than one year zippers started to tear, thus, I wrote to stubble support and they were really helpful and send me a new one because they couldn’t fix the old one (they said that they stopped producing it, thus sent a new one).

11 March 2026
Unprompted review

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