Stressless® UK Reviews 

2,333
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 273 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional comfort, ergonomic support, and classic style of the furniture, noting that the items are beautifully crafted to last for many years. Consumers often mention that store staff are wonderfully knowledgeable and helpful, while delivery teams ensure a smooth, efficient process from start to finish. However, some people mentioned experiencing physical discomfort, stiffness, or unexpected back pain resulting from specific chair angles and firm seat designs. Additionally, a few reviewers noted frustratingly long waiting periods for their orders to arrive or delayed scheduling when seeking maintenance repairs for minor defects.

What people talk about most

Product

Users describe positive interactions with product, highlighting that items are well made, stylish, and offer... See more

Quality

Reviewers highlight positive aspects of quality, noting that the furniture is exceptionally well made with... See more

Delivery service

People report positive experiences with delivery service, praising the professional drivers and prompt... See more

Staff

Customers report widespread satisfaction and appreciation regarding the helpfulness and professionalism of... See more

Service

Clients share positive opinions on service, noting that staff and delivery drivers are consistently helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’re so pleased with our new Stella Wood sofas! So stylish, comfortable and relaxing, whilst giving plenty of support for our backs. The staff at Charletons in Paignton were knowledgeable and very... See more

Company replied

Rated 5 out of 5 stars

We purchased our two recliners and footstools from Housing Units of Hollingwood. We were able to choose the finishes of both material and wood which we thought was a bonus. We have found the recliners... See more

Company replied

Rated 5 out of 5 stars

Really pleased with our purchase ofmedium size Stressless Consul and footstool in dove grey My wife is petite height and perfect fit for her Very comfortable , swivel is ideal and easy to recline sl... See more

Company replied

Rated 5 out of 5 stars

Delivered early. Looks and feels fantastic. There was a mark on one of the seat cusions and this was viewed immediately and a replacement seat is on its was. No dispute, no discussion. Outstanding... See more

Company replied


Company details

  1. Furniture Manufacturer

Written by the company

Ekornes is the largest furniture manufacturer in the Nordic region and owns such brand names as Ekornes®, Stressless® and Svane®. Stressless® is one of the world’s most famous furniture brands. Products are manufactured in Norway and marketed across large parts of the world by a network of national and regional sales companies. Ekornes vision is to be one of the world’s most attractive suppliers of furniture for the home. Ekornes Ltd cover the UK & Ireland. Stressless. The Innovators of Comfort.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

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Replied to 90% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(2,333)

272 reviews in the last 12 months

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Rated 5 out of 5 stars

Stressless wing chair…

Really impressed with service and chair cant fault it from choosing to delivery every thing went so well

16 May 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Frazer,
Thank you for sharing your experience, we really appreciate it!

Rated 5 out of 5 stars

HSL WERE VERY KNOWLEDGEABLE ABOUT…

HSL WERE VERY KNOWLEDGEABLE ABOUT STRESSLESS CHAIRS !!
I MADE A DECISION THERE AND THEN
IT WAS WORTH THE WAIT FOR DELIVERY
WE ARE VERY PLEASED WITH ALL COMMUNICATIONS

12 May 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr Child
Thank you for your amazing feedback, it is very much appreciated and we will be sure to pass on your feedback to HSL

Rated 3 out of 5 stars

Poor experience so far

Chair delivered on the 11th May. Immediate problem with the riser when we tried it out & contacted HSL, who requested a video. Having looked at that, they arranged for someone to come & look at it tomorrow but that appointment has been cancelled today by the service team & a new one made for June 8th, almost one month on from delivery. All very disappointing & not what we would expect from a very expensive chair.

Edit June 12th. Still unresolved. Technician has suggested a replacement riser & Stressless have apparently asked a further question. As the technician is not office-based, we have been told that can take over another week, for him to respond. Five weeks & still an unusable chair~not what we expected having paid so much for it. Disappointing has become annoyance, to be honest & have deducted a star to reflect that.

11 May 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr Carr
Thank you for taking the time to leave us feedback and we are sorry to read there was an issue. If you would like to provide further details by contact us consumersupport.uk@stressless.com we will be happy to follow this up with your retailer.

Rated 5 out of 5 stars

I ordered a stressless recliner through…

I ordered a stressless recliner through an uk agent: Reeds of Downham Market, Norfolk. At the show room I was given ample time to try out the different size chairs. Placing the order was straightforward & I received the chair at the end of the twelve week timeframe.
Now that I have had a few days to sit in it I can confirm that I am delighted with said product hence my rating of 5stars.

12 May 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr Milford

Thank you so much for taking the time to leave us your amazing feedback. We are very happy to know that you are now enjoying the style and comfort of your Stressless chairs! We will be sure to pass on your lovely comments to Reeds.

Rated 5 out of 5 stars

Everything is just fine.

The chair and footstool are both as they should be and exactly as we tried in the showroom.

11 May 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr Durston
Thank you for your positive feedback, we really appreciate it!

Rated 5 out of 5 stars

Great choice of designs and options

Great choice of designs and options, all with excellent build quality.
Super levels of comfort.

Very pleased with our purchase

5 May 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Ms Devon
Thank you so much for taking the time to leave us your amazing feedback. We are very happy to know that you are now enjoying the style and comfort of your Stressless chairs!

Rated 3 out of 5 stars

The chairs are very comfortable but…

The chairs are very comfortable but they don’t have as much padding on the seat and back as the chairs we tried in the store I have sent the store photos of both chairs of the rucking both on the seat and back I believe Southons are forwarding them on to you.
David & Brenda Berry

1 May 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr Berry
Thank you for taking the time to leave us feedback and we are sorry to read you are not fully satisfied with your chairs. We will liaise with your retailer on this matter and they will be in contact with direct.

Rated 1 out of 5 stars
Stressless® UK logo

Reply from Stressless® UK

Dear Mr McDonald
Thank you for your feedback and we are sorry to to read your chair arrived damaged. If you wish to provide more information via consumersupport.uk@stressless.com we will be happy to look into this further and liaise with your retailer.

Rated 5 out of 5 stars

Beautiful Furniture

Beautiful, well made furniture that's incomparably comfortable. Ordered from a UK furniture store, made for me in Norway and delivered to my living room.

5 May 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr Rose
Thank you so much for taking the time to leave us your amazing feedback. We are very happy to know that you are now enjoying the style and comfort of your Stressless chairs!

Rated 3 out of 5 stars

Disappointed

Disappointed. I have had a Stressless recliner for 25+ years and it is still more comfortable than these new ones.

27 April 2026
Stressless® UK logo

Reply from Stressless® UK

Dear John,
Thank you for taking the time to leave us your review, we really appreciate your feedback. If you feel that there is a fault, please send us more details (name of your retailer and your post code) at consumersupport.uk@stressless.com so we could check this matter further for you.

Rated 5 out of 5 stars

Consul is a winner, again.

My large Stressless Consul is brilliant. Very comfortable. It is my second one having used my previous one daily for well over a decade until I eventually wore it out. I like it's ability to tip right back when I want a snooze.

27 April 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Ian,
Thank you for your amazing feedback, it is very much appreciated!

Rated 5 out of 5 stars

Amazing chair!

I have invested/treated myself to the Stressless Mayfair chair in medium size. Its is beautifully made and finished. The quality is amazing. It is exceptionally comfortable and I would highly recommend! Took a long time (2months) from ordering to delivery but they are made to order apparently.

30 April 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mandy,
Thank you so much for your feedback! Our lead times have been longer that we would like, but we are happy to know that you are now enjoying the comfort and style of your new Stressless Mayfair, which is indeed made to order in our factory in Norway.

Rated 5 out of 5 stars

Fiona Sofa

Sofa is of very high quality and extremely comfortable.
Arrived within timescale provided.

28 April 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Jacqui,
Thank you for your amazing feedback, it is very much appreciated!

Rated 5 out of 5 stars

The staff were really good and helpful…

The staff were really good and helped me decide which chair would be the best to buy. Lisa was the person who sold me my chair. The people who delivered my chair were very good and helpful. They texted me when they were near and came on time.

23 April 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mrs. Lincoln,

Thank you for sharing your experience, we really appreciate it!

Rated 5 out of 5 stars

The furniture arrived on time in good…

The furniture arrived on time in good condition - which is unusual these days. The furniture is very comfortable, as expected.

22 April 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Lynn,
Thank you so much for your feedback! We are happy to know that you are now enjoying the comfort and style of your new Stressless furniture!

Rated 4 out of 5 stars

Purchase and delivery service from Camp…

Purchase and delivery service from Camp Hopson was excellent. The chair is very comfortable and is a quality product.

21 April 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Nigel,
Thank you for your positive feedback, we really appreciate it!

Rated 5 out of 5 stars

Excellent product with great design

Excellent product with great design. Good lumbar support and very comfortable. Delivery went without a hitch and good communication.

13 April 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Boam,
Thank you for taking the time to leave us your amazing feedback. We are very happy to know that you are now enjoying the style and comfort of your new Stressless!

Rated 5 out of 5 stars

Great product and excellent service

Great product and excellent service. We had a minor cosmetic issue with one item - wood grain looked a little blotchy as though damaged. Item swapped without issue.

11 November 2025
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Weston,
Thank you for sharing your experience, we really appreciate it!

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