Stressless® UK Reviews 

2,332
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 273 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional comfort, ergonomic support, and classic style of the furniture, noting that the items are beautifully crafted to last for many years. Consumers often mention that store staff are wonderfully knowledgeable and helpful, while delivery teams ensure a smooth, efficient process from start to finish. However, some people mentioned experiencing physical discomfort, stiffness, or unexpected back pain resulting from specific chair angles and firm seat designs. Additionally, a few reviewers noted frustratingly long waiting periods for their orders to arrive or delayed scheduling when seeking maintenance repairs for minor defects.

What people talk about most

Product

Users describe positive interactions with product, highlighting that items are well made, stylish, and offer... See more

Quality

Reviewers highlight positive aspects of quality, noting that the furniture is exceptionally well made with... See more

Delivery service

People report positive experiences with delivery service, praising the professional drivers and prompt... See more

Staff

Customers report widespread satisfaction and appreciation regarding the helpfulness and professionalism of... See more

Service

Clients share positive opinions on service, noting that staff and delivery drivers are consistently helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’re so pleased with our new Stella Wood sofas! So stylish, comfortable and relaxing, whilst giving plenty of support for our backs. The staff at Charletons in Paignton were knowledgeable and very... See more

Company replied

Rated 5 out of 5 stars

We purchased our two recliners and footstools from Housing Units of Hollingwood. We were able to choose the finishes of both material and wood which we thought was a bonus. We have found the recliners... See more

Company replied

Rated 5 out of 5 stars

Really pleased with our purchase ofmedium size Stressless Consul and footstool in dove grey My wife is petite height and perfect fit for her Very comfortable , swivel is ideal and easy to recline sl... See more

Company replied

Rated 5 out of 5 stars

Delivered early. Looks and feels fantastic. There was a mark on one of the seat cusions and this was viewed immediately and a replacement seat is on its was. No dispute, no discussion. Outstanding... See more

Company replied


Company details

  1. Furniture Manufacturer

Written by the company

Ekornes is the largest furniture manufacturer in the Nordic region and owns such brand names as Ekornes®, Stressless® and Svane®. Stressless® is one of the world’s most famous furniture brands. Products are manufactured in Norway and marketed across large parts of the world by a network of national and regional sales companies. Ekornes vision is to be one of the world’s most attractive suppliers of furniture for the home. Ekornes Ltd cover the UK & Ireland. Stressless. The Innovators of Comfort.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,332)

273 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I did not get a free replacement

After receiving the armchair, I realised the shop made the wrong order, ordering an M instead of the S I tried in the shop. When I emailed the shop, they ignored my request for an exchange.

1 April 2026
Unprompted review
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Quaglino,
We are sorry to learn about your disappointing experience. Please contact us directly at consumersupport.uk@stressless.com and we will look further into this for you.

Rated 5 out of 5 stars

My new chair.

What a chair. I liked the chair in the store but the colour, softness of the leather is so much more than I was expecting.
The support the chair gives you is second to none. My granddaughter has her eye on it!

7 June 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Kennan,
Thank you for your lovely feedback, it is very much appreciated!

Rated 5 out of 5 stars

Replace two chairs after 22 years

Replace two chairs after 22 years, hope the replacements will last as long, this longevity makes for top class items and value for money

8 June 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Ms. Lamb,
Thank you for taking the time to leave us your amazing review!

Rated 5 out of 5 stars

Quality constructed comfortable supportive product

Purchased an Opal recliner chair, with footstool. Excellant craftsmanship, quality materials, sturdy, truly supportive and very comfortable. Long lasting, (previous purchase 25 years ago and still inconstant use). Recline relax total enjoyment.

1 June 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Wendy,

Thank you for sharing your experience, we really appreciate it!

Rated 2 out of 5 stars

Design is flawed

Design is flawed. Unless seated bolt upright, there is little comfort. V odd.

2 June 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Hackett,
Thank you for taking the time to leave us your review, we really appreciate your feedback. If you feel that there is a fault, please send us more details (name of your retailer and your post code) at consumersupport.uk@stressless.com so we could check this matter further for you.

Rated 5 out of 5 stars

Happy Customer

When buying a new chair to suit my needs, I spent some time deciding on the best of the available options stressless offer.

Delivery timescale was as advised, I have now had the chair for 2 weeks and perfectly happy with it.

21 May 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Bob,
Thank you for taking the time to leave us your amazing feedback. We are very happy to know that you are now enjoying the style and comfort of your new Stressless chair!

Rated 5 out of 5 stars

New Sofa

Excellent service & very professional installation of my new sofa.

19 May 2026
Stressless® UK logo

Reply from Stressless® UK

Dear David,

Thank you for your amazing feedback, it is very much appreciated!

Rated 4 out of 5 stars

Great and comfortable product

Great and comfortable product, it took longer than expected to get it. Delivery team brilliant! To place an order was easy however luck of communication after this. I had to make a several calls to find out where the item is and when it will be delivered. A bit let down from this side.

28 May 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Teresa,
Thank you so much for your feedback! Our lead times have been longer that we would like, but we are happy to know that you are now enjoying the comfort and style of your new Stressless!

Rated 5 out of 5 stars

Amazing quality

This is the seventh piece of Stressless furniture that I have purchased and once again the quality is excellent. Delivered into my lounge and set up in minutes.

16 May 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Phil,
Thank you for your continued support! We're thrilled you're pleased with the quality and smooth delivery experience. Enjoy your new Stressless furniture!

Rated 5 out of 5 stars

Pure quality

Pure quality, superb comfort, only problem is i keep falling asleep.....
Best buy ever, also came early cannot fault them

23 May 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Ms. Robertson,
Many thanks for your amazing feedback, it is very much appreciated!

Rated 5 out of 5 stars

Lenley’s furniture shop

Lenley’s furniture shop was very helpful and I had already purchased a stresslless chair from them so was very happy to return to buy the 2 seater sofa from them so was same range

13 May 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Ms. Rogers,
Thank you for taking the time to leave us your amazing feedback and we will share it with Lenley's as well!

Rated 5 out of 5 stars

I’m very happy with my Stressless…

I’m very happy with my Stressless leather chair, very attractive & extremely comfortable… an asset in my living room.

20 May 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Renee,
Thank you for taking the time to leave us your amazing feedback. We are very happy to know that you are now enjoying the style and comfort of your Stressless leather chair!

Rated 5 out of 5 stars

Great chair

Great chair. Very comfortable and looks good

18 May 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Ashton,
Thank you for your positive feedback, we really appreciate it!

Rated 5 out of 5 stars

Awesomely comfortable seats

Awesomely comfortable seats - you can feel you shoulders relaxing as you sit down. So far, quality looks good & the delivery service was very professional.

16 May 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Selina,
Thank you for taking the time to leave us your amazing feedback. We are very happy to know that you are now enjoying the style and comfort of your Stressless furniture!

Rated 5 out of 5 stars

Very comfortable

Very comfortable
Excellent finish
Delivery on time
Good value

17 May 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Hepplewhite,

Thank you for your positive feedback, we really appreciate it!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look