Stratstone - Land Rover and Jaguar Birmingham North Reviews 89

I could not find a fault in the experience of visiting the Dealership

I appreciate you taking the time to reply to my Google review. However, I would like to make it clear that Range Rover dealership in Stratstone Land Rover Birmingham North is already aware of the issue I raised, as I have previously provided full details via email.

Despite this, I have not received any response or follow-up regarding my concerns. Mark the manager has verbally confirmed that my email was received, but no formal reply has been provided within the 14-day timeframe given.

As mentioned in my previous communication, if I do not receive a response by 30th March, I will escalate this matter further to the National Conciliation Service.

For your reference, I have already contacted your customer service team as requested, but I am still awaiting a proper response and resolution.

My car had some complex issues. You were able to repair my car and advise me on the best way forward.

Straighforward booking process and handover of car.
Good communication throughout the day.
Easy handover process for courtesy car.
Overall a very helpful team during a busy period.

Over £900 for a new door lock is disgusting. Will never use Stratstone again.

Very good service.

Avoid this dealership at all cost.

We purchased our car back in February 2025 and instantly had issues, almost one year later and the issues still haven’t been fixed.

The dealership had our car for two weeks and then handed it back to us without resolving any of the issues. We had also spent over a thousand pounds getting the car professionally detailed and ceramic coated after the below par condition we collected it in, only far them to wash the car when we requested for it not to be washed (both by phone and email) which resulted in scratches and damage to the ceramic coating. They offered no compensation for this issue but instead offered that they could inspect it then ignored further emails.

Vincent James and Simon Thom have now resorted to ignoring emails and phone calls, so issues have not been resolved and we have had to escalate this within the branch. Now that we have finally been booked in (11.5 months after purchase), we were expected to drive 2 hours to drop it off rather than them arranging to collect it! There was, however, one service technician who was very helpful and did everything within his power to get the ball rolling with resolving issues.

To add insult to injury, the dealership are not prepared to give us any sort of compensation or extend our “extended warranty” even though they haven’t resolved any issues within that year. We might swell have not had it which completely takes away the peace of mind it offers you. They said that as the issues are covered by the warranty they do not offer any compensation, yet these issues were present when the car was purchased rather than occurring after purchase. We went through a main dealer for the peace of mind, but unfortunately we have been left feeling doubtful of the quality of the car. How they are still considered a main dealer I will never know. We will definitely be visiting a different JLR branch for our next purchase. Just read the rest of the reviews, we are not the only ones. Don’t risk buying a car from here, we will never again.

Ref – Range Rover Evoque – Reg MEZ 66

I will start by saying that both my wife and I own Land Rovers, the wife has an 2020 Evoque and I have a 2021 Defender, both purchased new.

We have had up to last few weeks had no issues or problems with these vehicles and have been perfectly happy, we even decided agreed we would swop them both this year the Defender for a brand new Defender and switch the Evoque for a brand new Velar, but that ship has now sailed and we will NEVER be purchasing Land Rover product again, based on the fact that our local dealer is 100% incapable of looking after us, should we have a problem.

So what happened

On the 29th December my wife’s Evoque suddenly showed a warning on the dash “Charging system fault detected” I googled it and it said it could be the battery or the alternator, so I charged the battery.

This didn’t help, the fault stayed on the dash, the performance of the car was not affected, it did not go into limp mode.

On the 31st December more faults should up on the dash “Hill Decent Control not available” and “Gearbox fault detected”. Again performance was not hampered, I will add at this stage the Evoque is hybrid and the car would not charge, at home or at any charging station.

I explained the problems to the service receptionist, they explained that the soonest they could diagnose it was the 20th January, they did say that it wouldn’t hurt to continue to use it, so I booked it in with them, this was the earliest date and the inspection would cost £240 to look at it and do a diagnostic test, this would only cover the inspection.

So after booking the car in, I left, re-assured that the car was safe to drive.

I organized a mobile mechanic to come and to a diagnostic test on Monday 5th December, as I was not comfortable waiting till the 20th, the following errors came up ABS Control Module, Battery Energy Control Module, Electric Power Inverter Control Module and Transmission Control Module. He spoke to someone he knew who worked at the Land Rover and they said that the Transmission Control Module was probably the main fault and the others were related to that? He told the mechanic that it’s a very common problem on Land Rovers.

At 4.00pm on the 9th January, whilst my wife was out in the car, the car suddenly cut out, lost all power and was stuck in Neutral gear, on a hill (couldn’t have happened at a worst place or a worst time!) She rang me and I drove straight to her. When I got there she was in tears, she had, had to depress the break for the whole time she waited for me, otherwise the car would rolled back into traffic and the break pedal kept kicking back at her and she was panicking about causing an accident.

When I got there, I checked the car, the battery was completely dead, the car was indeed stuck in neutral and the handbrake could not be engaged. It was on a main road, on a hill, it was in a dangerous position and the brake needed to be held depressed.

I called Stratsone Land Rover and spoke to the service department, I explained the issue, I was told, that they were about to close and they couldn’t help. Or wouldn’t help!

At great expense I organized a low loader, to come and pick the car up. I agreed with the driver, that I would meet him a Stratsone Land Rover at 10am the following morning.

I went to Stratstone Land Rover Birmingham North at 9.00am the following morning to explain to the service department that the car was about to arrive on a low loader.

I was told “We do not have space for a breakdowns, you will need to take elsewhere”

I explained that I wasn’t expecting it to be repaired immediately and that I have an appointment for the 20th and it could wait till then. I was then told by the service manager, who came over to re-iterate, they would not allow the car to be left with them, that my appointment for the 20th could not be honored, this was due to the fact that it was now a breakdown and not a diagnostic test, as the car could not be driven into the work shop and the earliest they could look at it was late FEBRUARY? He could not have been more unhelpful.

I showed him the fault codes I had got, he acknowledged that he had dealt with these before, but would not acknowledge that these were common faults.

The sad truth is that you only find out how good a dealer is when you have a problem and Stratsone Land Rover, are terrible, I will never buy a Land Rover product again, for as good as the products is (and I’m now questioning how good they are).

I have since had the car trailered to an independent garage on the hope that they can help get this car back on the road. I think it will then be sold and we will buy a different brand on the hope that they look after there clients better!!!

Update 12/1/2025

Nice standard reply

You have the reg number of the car, date of booking and dealer (all above). You can look into this without me emailing more details.. but will you?? Do you really care?

I was thinking by continuing to have a main dealer service on a 5 year old car would be more favourable on Landrovers online service history platform when coming to selling my vehicle. Used them last year too.
Not according to my experience! I had to ring in several days later to remind them that hadn’t updated the latest service online. Now they’ve done that, it’s shows no more than an oil service and a pollen filter. Then I asked them if they could record a detailed list of parts they’ve serviced and what they’ve actually charged me for (£575). Repeatedly, but politely told we’re short on service managers, and would need a few days to look into it. Finally, was spoken to abruptly by a service advisor (Maz)? Told nothing else they can do and it wasn’t possible.

-No print out of service on return of vehicle.
- Had to ring and ask for service to be updated
-Wrong dates on invoice
-Very Limited description on online service. £575 for oil and filter plus pollen filter. Told everything else is on invoice.
Even had a call if I was interested in buying a new car!
Makes me wonder why I would want to use them again!!

We were walk in customers last Sunday and were met by Gary who was very friendly and helpful with any questions we had. He went above and beyond to help us choose a used car and we were able to test drive it whilst there. Communication was great throughout and we picked up our car on Friday with an easy and straight forward handover. Very high level customer service.

I came into the store today and I have to say everyone was awesome...I was looked after from the off! The showroom hosts were amazing and ensured I had everything I needed, fresh coffee, pastries and comfort - thanks for hosting me so well today :)

Brilliant service, staff were attentive and very welcoming. Was seen by Jack who was very helpful which made my experience today very easy and smooth running. Keep up the good work!

Great sales experience from start to finish from Gary Hughes.
Exceptional seamless process, all of the paperwork completed remotely online, which in essence saved time and speeded the entire process up.
Price could not be matched by my local Dealerships.
Great value and superb customer service

Land Rover Defender broken down with full warranty, alternator failure. Recovered at my own expense to Stratstone who refused to accept the vehicle despite it being booked in with them for diagnosis and repair. Suggested I have it recovered to another dealer or have it recovered home and then recovered back to Stratstone when they can fit it in. Absolutely shocking service, dismissive staff in service centre, to have a full extended warranty taken out a few months ago and be treated like this is almost unbelievable.
The reply to my review seems to be a copy/paste, but I’m happy to come back on it regardless. I am not happy with the service received, I have a full Land Rover warranty, I want my car diagnosed as soon as possible so that I can claim the hire car I am entitled to through the warranty, it would take someone 5 minutes with a multimeter to diagnose the failed alternator, at that point I can have a hire car while I wait for the car to be fixed.
Alternatively, take the extra hour to get the alternator swapped and get me back on the road without the need for a hire car, what am I expected to do while I wait for my car to be diagnosed, get the bus to and from work?
I called through to service at Birmingham yesterday and was promised a call back that never came. It’s just all round poor, I come in with a problem on a 3 year old car with full warranty, obviously it is time for me to get into a new car, but rather than take ownership of the issue and show me around new options, I’m met with rude and dismissive staff. I’m now looking at a Toyota land cruiser commercial rather than another Defender, I wonder how many customers are lost this way.

After booking the 1st service for a very carefully looked after Defender with 10,000 miles on the clock that I had purchased for this dealership for new the vehicle was returned to me with a small but deep gauge in the paintwork above the drivers wing.

After emailing them 3 times to review their CCTV before it disappears I was eventually advised on the 7th February that a manager would look at this.

Today is Wednesday 12th.

It could not be simpler. It’s very frustrating, annoying and ignorant that they choose the lack of communication approach. I’m very sure that if I was buying a new car the phone wouldn’t stop ringing !

I bought a Velar from Stratstone Birmingham North last week…
The service received from the front of house ladies to Hamza our salesman was impeccable.
After I made my choice, even the main man came and congratulated me on my purchase, never had that before!
Communication from the test drive to collection was second to none …
I helped my brother purchase from our local LandRover dealership last year, I have to say the service wasn’t half what we received from Stratstone.
If you want a 5* service when buying a LandRover, I highly recommend these guys
THANK YOU 🤩

Range Rover Evoque was recalled due to a potential loss of power issue when transitioning from EV to petrol. I've had the car for nearly 2 years with no issues. Took the car in and staff were pleasant enough if a little disorganised, hadn't arranged the courtesy car (although did give me a 'spare' one). They updated the software which apparently should have resolved the potential issue. 4 days later whilst traveling at 70mph on a very busy motorway at night, the car lost all power when shifting from EV to petrol - the exact problem they claimed to have fixed. I managed to glide the car onto the hard shoulder and sat with hazards on for 10 minutes. Assistance button did not work. After 10 minutes, engine was working again and drove home very slowly in petrol mode narrowly missing being wiped out by a lorry coming down the slip lane from the motorway. Mechanic visited this morning and reinstalled the software but I wont know if the problem persists until I try it again. Mechanic also pointed out that there is a second fault in the vehicle associated with the high voltage coolant heater and he was bemused this had not been picked up by JLR Stratstone when performing their checks - they had quite simply, missed it. Whilst not a safety issue and unrelated to the power loss issue, its nonetheless pretty poor to miss this on their part. I wont be returning the car here for the second fault to be resolved and will take it to a different dealer.

As previous note

Picked my new car up on Friday, very happy with the car and service I received from the Tyburn Road dealership, who kept me updated with my car journey.
Big shout out to Jack who was very knowledgeable and professional at all times. Would have no hesitation in using them again or recommend the dealership