John Clark Motor Group Reviews 13,214

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and professional, often highlighting their extensive knowledge and willingness to go the extra mile. The service is frequently described as excellent, with many appreciating the smooth, efficient, and unpressured car-buying process. People also commend the product, noting satisfaction with their new vehicles and the overall positive user experience. However, some customers also noted issues with after-sales service, including unfulfilled promises, poor communication, and delays in resolving problems. A few other people also felt that the pre-sale inspections were not thorough, leading to unexpected issues shortly after purchase, and some experienced dismissive or unprofessional behavior from staff members.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the professionalism and efficiency... See more

Product

People report positive experiences with product, with many expressing delight and satisfaction with their new... See more

User experience

Users describe positive interactions with user experience. Many customers report a smooth, straightforward,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

Great service from Paul Hardy. Reserved the car and travelled up to Aberdeen to view and test drive. Going through all the process buying the car he was very thorough and professional. Collecting the... See more

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Rated 5 out of 5 stars

Very friendly & very helpful staff. Everything was explained to me in great detail, so I understood completely. Dhruv is who I having been dealing with & I could not fault him. He has excellent custo... See more

Rated 5 out of 5 stars

I recently had a great experience at Škoda Perth and couldn’t be happier with the service I received. From start to finish, everything was handled professionally and smoothly. Dan was especiall... See more

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Rated 5 out of 5 stars

Aberdeen Audi is powered by the highest calibre of people. Absolutely people centric being their key focus, I cannot begin to praise the team and the service I have encountered over the last period o... See more

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Rated 5 out of 5 stars

I purchased a used Seat Ibiza from John Clark Seat recently and was very impressed with the service I received from Thor Standen. All the electronic paperwork was handled efficiently and the car was w... See more

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Rated 5 out of 5 stars

This was our first purchase from John Clark Aberdeen and we were so fortunate to speak to Scott Arthur who was knowledgeable, friendly and has given us fantastic customer service. He gets 5 stars fro... See more

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Rated 5 out of 5 stars

Helpful and informative staff, kept me up to date on when vehicle would be arriving. Excellent technical run through on vehicle before driving away. On the whole first class customer service. This is... See more

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Rated 5 out of 5 stars

Jacky Chan, the salesman made the whole experience a pleasure. He was very helpful and took time to show me all the intricacies of the new BMW touchscreen. The buying process was made straightforward... See more

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Rated 5 out of 5 stars

From enquiry through to new car pick up, this experience could not have been any better. Thanks to everyone at the dealership who took my phone calls but a special shout out to Andrew who dealt with m... See more

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Rated 5 out of 5 stars

The service i have had from salesman in Dundee BMW Mini has been excellent from Brian Beatie, first class all the way through. Wouldn't hesitate on going back to them, Thanks again Mr Brown

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Rated 5 out of 5 stars

I visited John Clark Vw looking for an upgrade from my previous vehicle, I was looking for something more sporty, the sales person was brilliant I explained what I was after and rough price range and... See more

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Rated 5 out of 5 stars

Jack Edmonstone the sales agent was really helpful and informative. He made the process if buying my new car very easy and stress free, ensuring that everything was in place and the car ready for coll... See more

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Rated 5 out of 5 stars

Barry Downie was efficent and very helpful, offering me a good trade in for my tidy low miles car. Its was stessfree. He kept intouch and the handover was great getting my phone set up and making sure... See more

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Rated 5 out of 5 stars

Stephen M provided fantastic service all the way through including initial enquiry, arranging a test drive, ordering a vehicle and being updated throughout as well as managing to fit in handover at sh... See more

Rated 5 out of 5 stars

From start to finish; first class service. I have recently ended my first finance agreement on a car and the whole experience of providing me with all options available was made so clear. The customer... See more

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Rated 5 out of 5 stars

Jenna (Kearnan) was so helpful, listened to my requirements and did all she could to ensure the car I was seeking was obtained. I would certainly recommend friends seeking a new car to come to John Cl... See more

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Rated 5 out of 5 stars

Ellie was committed (even corresponding on her day off) but not overbearing when organising our car. This was done over a short timescale and she coordinated everything very efficiently.

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Rated 5 out of 5 stars

Everything went so smoothly The sales executive Mr Grant was brilliant. When we took the delivery the customer service team looked after us well.

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Rated 5 out of 5 stars

Scott Gray was extremely helpful and professional throughout the purchase off my new car .I will certainly be back in few years to purchase another car using his experience to pick the correct one.

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Rated 5 out of 5 stars

Friendly, no pressure approach from salesman Steve. Very knowledgeable about the car and explained the finance plan clearly. Suffice to say, my wife bought a car from here the same week. Would highly... See more

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Rated 5 out of 5 stars

Buying a car here was a smooth and straightforward experience. Lee F. was professional throughout and patiently answered all my questions—and I usually have plenty before committing to a purchase!... See more

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Rated 5 out of 5 stars

Would definitely buy from Aberdeen Audi again. Never did we feel under pressure to buy anything. Staff were very friendly & professional

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Rated 5 out of 5 stars

jason and Leonie at John Clark Mini Aberdeen were extremely helpful. From sourcing car and showing me the ropes as I moved from Petrol to Electric Mini.

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Rated 2 out of 5 stars

buying a car, or parting with money at this place is easy. they then dont give a monkey's for you. They have perhaps 2/3 staff, out of around 25 who may help, but the rest, no. If you can avoid buying... See more

Rated 5 out of 5 stars

Delighted with the service from Stuart in Peterhead Branch when buying my new car. Very helpful and made the whole process easy. Good straightforward answers to my questions and very helpful.

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Rated 5 out of 5 stars

John Clark dealt with my new motorbike purchase in a very competent and efficient manner. As always the sales staff are helpful and honest at all times.

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Rated 5 out of 5 stars

Pleasure to deal with. Very efficient service from start to finish. Special shout out to Barry Downie. Pleasant, helpful, knowledgeable and supportive. Well done Audi Team.

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Rated 1 out of 5 stars

I purchased a car in January from JC Select Edinburgh. Unfortunately, when I collected the vehicle the wiper blades were shredded (potential MoT failure), rubbish found under the driver's seat, ma... See more

Rated 5 out of 5 stars

Jenna was great throughout the whole process , very helpfull , slight problem with car but quickly rectified.

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Rated 5 out of 5 stars

Ellie did a great job sourcing a Kamiq at short notice and exactly to spec. The process was very smooth and easy to complete. I couldn't be happier with the purchase.

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Rated 1 out of 5 stars

Excellent sales staff but once I left this area of service it was downhill from then a disaster from day 1 and the service dept nearly cost me a £1000 fine and points on my license and they fail bi... See more

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Rated 5 out of 5 stars

Andrew and Ryan were extremely helpful and courteous during the process. Andrew took time to explain everything about my new vehicle in a methodical, professional manner. I was treated like a valued c... See more

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Rated 5 out of 5 stars

Excellent experience, this our 4th car from John Clark Dacia. Our salesman Scott was friendly and efficient and made the whole process seamless.

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Rated 5 out of 5 stars

Great experience in buying another car. Salesman Steve Geddes was helpful and professional from showing me the car, talking through and arranging trade in and new finance , emailing all paperwork to s... See more

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Rated 5 out of 5 stars

Great service as always from Steven Rodger, always does his best for his customers, man is a gem

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Rated 5 out of 5 stars

Excellent assistance from Colin McCathie in every respect. Nothing seemed too much trouble for him, and his unpressurised demeanor was encouraging without being overbearing. I nearly missed out... See more

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Rated 5 out of 5 stars

Range of Vehicles on offer. Attention and customer care of sales staff. Fair treatment on commercial element

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Rated 5 out of 5 stars

We bought a beautiful car from online advert and we’re really impressed with the service from Chris, he sent us a video and was careful to point out some very tiny flaws which were fixed anyway... See more

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Rated 5 out of 5 stars

James made the whole experience enjoyable. This is my second car from him and he explains things so easy

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Rated 5 out of 5 stars

Harriett and Leonie were very helpful and knowledgeable about the products they were selling. First class service.

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Rated 5 out of 5 stars

Great to deal with and I honestly cant thank the team enough . well done Perfect planning "continue the adventure "

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Rated 5 out of 5 stars

Always a pleasure to deal with. Steven very helpful and eager to make sure my experience was as good as I could get.

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Rated 5 out of 5 stars

Helpful and engaging staff from reception to sales, we felt well looked after. Happily surprised at the availability of the vehicle we were interested as we only went in to test drive the Renault 5 an... See more

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Rated 5 out of 5 stars

Very nice salesman everybody is so friendly . Never felt pressured into buying a car .

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Rated 1 out of 5 stars

I put my 2017 Jaguar XF into Pentland Jaguar in November 25 for a steering rack replacement, when I finally picked it up on the 29th January at 2.30, having paid £4200.00 it broke down 90 minutes lat... See more

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Rated 5 out of 5 stars

Customer service was superb. Gary knew exactly what we wanted & came up with the car straight away. No hassles. Definitely went the extra mile.

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Rated 5 out of 5 stars

Jenna was friendly, helpful and informative. Her calm but positive attitude helped us massively when choosing a new car. She was professional and patient with us. No pushy sales person attitude, whi... See more

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Rated 1 out of 5 stars

Appalling service. All very nice until you drive your car home. Avoid, the most terrible experience, all over car mats. It's ridiculous. Buy from another dealer, trust me.

Rated 3 out of 5 stars

I recently purchased a car and overall had a positive experience with the dealership. The staff were very friendly, approachable, in a relaxed environment, which I really appreciated. However, commun... See more

Rated 1 out of 5 stars

My experience after purchasing a vehicle from this dealership at the end of February has been wholly unacceptable and far below the standard expected of a main dealer. This has not been a... See more

Rated 5 out of 5 stars

It was on overall good experience. Kerry was quick to answer any questions I had and got the deal done and over the line very quickly. The experience was efficient and I would and have recommended Joh... See more

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Rated 4 out of 5 stars

The sales person was very helpful and informative, organising collection when we could manage. The admin department took a while to come back with information to begin with but sorted everything out i... See more

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Rated 4 out of 5 stars

Once I had made an appointment to have a look at a couple of cars, Rhianna was really helpful and ready to answer any questions I had. A criticism I'd have is that looking round the cars with a view... See more

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Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Motorcycle Dealer
  6. Used Car Dealer

Written by the company

John Clark Motor Group is one of Scotland’s largest family-owned automotive dealer groups, with over 50 years of experience in the motor industry. Founded by our Chairman, John Clark, the business has grown into a network of over 60 sites across Scotland, employing more than 1,300 people. We represent 21 leading automotive brands and offer an extensive range of new and used cars, vans and motorcycles, alongside manufacturer-approved servicing, parts, accident repair centres and bodyshops. Hawco Group is now part of John Clark Motor Group, further strengthening our presence across the north of Scotland. Our dealerships and facilities are located across Inverness, Elgin, Peterhead, Aberdeen, Perth, Dundee, Edinburgh, Stirling, Dunfermline, Kirkcaldy and surrounding areas, allowing us to support customers nationwide. We believe our relationship with customers goes far beyond the initial purchase. Delivering on our promises, acting with transparency and providing an exceptional experience at every stage of ownership is at the heart of everything we do.

John Clark Motor Group

Written by the company

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

13K reviews

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Rated 1 out of 5 stars

Why my 4th Skoda will be my last

I took delivery of our fourth Skoda 9 months ago, fully expecting it to be as trouble free as the previous models. We have, however, been equally disappointed in the car, a Kodiaq TDI SEL 4x4, and the dealer. None of the many issues with the car have been resolved. The salesman was well aware of the need for a towbar and sent me to local supplier, Alba. At no time was I made aware of the problems that would cause. There was no mention that the addition of what is an inert piece of steel would require "coding", that VAG Group do no facilitate this, and without it, the car refuses to reverse with a trailer attached! The dealers early response was that this coding would become available, but 9months on, there has been no progress. Basically the car is unsuitable for purpose.
I would also warn anyone considering the Skoda Kodiaq that the so called "driver assistance" is anything but. Our car has on several occasions, refused to move, into and out of tight parking spaces. Constant pulling and twitching of steering on country roads which have no white lines, random severe braking for no good reason (risking being rear-ended), random braking and acceleration when using cruise control. The auto wipers appear to be totally random and wiper operation is awkward. Also irritating is the rear view camera dominating the screen till the car reached 10mph forward, so that SatVav and radio are not available when exiting a car park or narrow drive. Clearly buying the same model of car again, assuming it would be the same or an improvement, or that the dealer would sort out the problems was my mistake. A very expensive mistake!

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service, a valued customer

Always a pleasure to attend at Newbridge. From arriving at the dealership and ɓeìn̈g mèt by Karen and the team, who greet you and ensure you are handed over to the correct department and staff member who will be looking after you, to Morgan in the service department who also ensures she goes the extra mile to provide a great customer service.

27 March 2026
Unprompted review
Rated 1 out of 5 stars

Sadly not the experience I was hoping…

Sadly not the experience I was hoping for! Communication before sale was great however felt I had to do the chasing regarding anything to do with my car after sale. While picking up my car I was asked to do a review wich I was later told my review was not good enough and if I changed it my fuel tank would be filled up( all this sitting in my car not in the show room) when I said I couldn’t change as didn’t know how to get back in, that wasn’t a problem as the salesman said he could do it. Feeling under pressure and uncomfortable this happened and no more mention of fuel! When salesman got out my car I noticed the seats were dirty so said and my car then had to be booked in to get cleaned! So few days later I walked to work, when I went to pick up car I was told it was again sent back as only front seats had been cleaned. No handbook was with the car and I was told one would be ordered but I still have no handbook. I noticed a chip on the window ( was small I originally thought it was a dirty mark) so brought it to salesman attention and said he would get this booked in and be in touch again a week later still no word until I messaged sales manager, then salesman phoned asking if I had been! No date or where to go had been given to me so this was impossible. I did then take my car to get window screen fixed, still awaiting handbook and feeling like the joy of buying a new car has well and truly been taken away as this has been one of my worst experiences buying a car!

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Really good customer service

Really good customer service, Steven who looked after me found me the car I really wanted. Test driving a car was so straightforward. My car got in to the garage with a faulty rear view mirror so he really wanted it sorted properly and gave me a car for 4 days until my car was ready. All in all great service

1 April 2026
Rated 2 out of 5 stars

If you want to purchase a car from john clark with issues. I recommend them. If not avoid.

I had purchased a 2022 Volvo V60 Diesel form John Clark Volvo. I had travelled a far way to collect the vehicle from the east midlands. When I landed at Edinburgh Airport I was informed there was damage to the back of my vehicle. And they gave a set amount to repair it. However, the amount that they allocated to repair it isn't enough to repair it. They are very slow in terms of replying. Vehicle has scratches on the windscreen which is visible also. Would not purchase another vehicle from John Clark Volvo.

1 April 2026
Unprompted review
Rated 2 out of 5 stars

I bought a renault captur April 2025…

I bought a renault captur April 2025 and the service I have had is terrible.
First the car had a terrible smell which has taken a year to get rid off.
It went in for a service this month and the wrong size of tyres were quoted incorrectly on the health check. The health check also said that my inflation kit expired considering I bought the car April 2025 and it expired 01/25 I will forgive them for that one as they replaced it.
I was told I was getting new mats never received them.
They received my cash and the after sales was not to be seen. Very disappointing.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

New car Experience

All round first class experience in getting my new car from Aberdeen Audi.
Big thanks to Gordon Rough and his colleagues for ensuring a smooth and seamless transaction and helping me as much as they could in getting a deal I was happy with.
Great team and great service.

13 April 2026
Rated 5 out of 5 stars

Great experience it’s the first time I…

Great experience it’s the first time I have bought a car from John clark.
Colin the manager and Julie the sales ensured I had a great experience and discussed the electric vehicle which I purchased.
Would recommend anyone looking for a car to go to the mini branch in Dundee.

13 March 2026
John Clark Motor Group logo

Reply from John Clark Motor Group

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Colin, Julie and the management team at MINI Tayside.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Car purchase

Overall my experience at John Clark Skoda Perth was very good. David Murrell the sales executive who we dealt with buying the car was extremely helpful. He kept me updated by phone during the whole process.
I would highly recommend John Clark Skoda Perth.5* for David and John Clark Skoda Perth.

13 April 2026
Rated 5 out of 5 stars

Excellent First Audi Experience Thanks to Brett

I had a fantastic experience working with Brett Williamson while buying my first Audi. From start to finish, Brett was honest, professional, and incredibly helpful. He took the time to answer all my questions, made the whole process smooth and stress-free, and never pressured me at any point. His transparency and genuine approach really stood out, and I felt confident in my decision thanks to his guidance. I couldn’t have asked for a better person to help me with such an important purchase. Highly recommend!

2 April 2026
Rated 5 out of 5 stars

Car handover

Dan was knowledgeable, efficient and gave a smooth handover, car was presented clean and fueled. Any questions I had were answered in a constructive manner. Would highly recommend.

30 October 2025
Rated 5 out of 5 stars

Professional Team

Calvin and Ciaren were fantastic throughout the sale process. Professional, engaging and lots of communication. It’s also abundantly clear that the Aberdeen branch is working well as a team as every interaction across the team was excellent, friendly and professional.

2 January 2026
Rated 5 out of 5 stars

This was my first time purchasing a…

This was my first time purchasing a car, and I couldn’t have asked for a better experience. Jack was incredibly helpful, patient, informative, and understanding; especially when I needed to make a few changes to my finance plan. He made the entire process smooth and stress-free.

The service I received was excellent and completely transparent from start to finish. I truly appreciate the professionalism and support. I’m absolutely loving my new car, it’s amazing!

Thank you again, John Clark, Aberdeen - Nissan, and a special thanks to Jack Ed. for making this such a positive first car-buying experience.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Approved-Used 4 series purchase m

I recently purchased a BMW 435d from BMW Aberdeen and had a genuinely excellent experience from start to finish.

The car itself was presented in immaculate condition, clean, spotless, and exactly as described. It’s clear they take pride in the quality of the vehicles they sell.

A special mention goes to Arturs, who was fantastic throughout the whole process. He was professional, helpful, and made everything straightforward. What really stood out was that he continued to look after me even after the sale was completed, which isn’t something you always get.

I had travelled all the way from Cambridge, and the team went the extra mile by arranging to pick me up from my hotel, which made the whole experience much smoother and stress free.

Overall, this was one of the best experiences I’ve had with a BMW dealership, definitely a cut above others I’ve dealt with. I’d highly recommend BMW Aberdeen to anyone looking for great service and a quality car.

9 April 2026
Rated 1 out of 5 stars

3 weeks to get a used car and not even serviced like we asked

Three weeks to get a car ready for wife. We asked on several occasions is the gearbox and transmission oil been done was told it was and after collecting it and contacting a mini service centre we find out it's not so having to get that done next week the car was not even serviced before we go it, if it was it aint documented, what took them three weeks. Spend yesterday polishing the car and using tar remover to get tar of the bottom of the car. On handover was handed keys explained we had one before but gearbox went in it hence use been very cautious about ensuring things were done right. They also added things on which until the final day of collecting we never got an itemisation of price until wife spoke to manager and if I new price at the start would never of taken them. The fact we told garage at very start we needed car asap and the took near on 3 weeks is reason for zero stars and no servicing was done

10 April 2026
Unprompted review

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