Thankyou Matthew smith for the most outstanding service! From the moment we bumped into him we was actually heading back to the car as we couldn’t see what we wanted. Went above and beyond and was so... See more
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Went in with query air con issues after a regas the previous week. Matthew was welcoming and efficient. He kept me up to date with the status and then upon completion read out the engineers report. Re... See more
Company replied
Complained about a third attempt at a repair that was priced at £7,500 and I had no guarantee it would work despite two previous attempts I had already paid for. Received a rude and antagonising e... See more
Company replied
I don't mind travelling to Warrington to have my car serviced here as I'm treated like a valuable customer and the work which has been done on my etron has been fantastic everytime. My local Audi d... See more
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Charon Way, Gemini Retail Park,, WA5 7YD, Warrington, United Kingdom
- 01925 358 822
3.6
Average
165 reviews
Asks customers to review
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Extremely Disappointing Experience
I left a deposit on a car transferred from Manchester Audi, inspected it, and had work carried out, only to be told on the day of collection that it had been sold and collected back by Manchester Audi. The deposit then took far too long to be refunded.
A higher-spec replacement was offered (with higher mileage), which I accepted at a slight discount, but the process was riddled with mistakes. My original deposit wasn’t deducted, optional extras I hadn’t requested were added and appeared to be built into the price, and transparency was poor.
On collection, the car couldn’t be taxed online due to the previous owner’s status, meaning a trip to the Post Office. A valet charge was also on the invoice, yet the car was poorly prepared, the windscreen was filthy. For the price paid, I’d expect a proper valet.
The V5 took almost a month and only arrived after chasing. I was also promised mats and a boot liner; months later I’m still waiting for the mats, and emails now go unanswered.
For a first Audi purchase, this was a very poor experience with numerous avoidable errors and virtually no aftersales support. Well below what I’d expect from a premium dealership.
7 September 2025
Unprompted review
Reply from Stratstone - Audi Warrington
Hi Paul,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Warrington Audi Customer Services
Reply from Stratstone - Audi Warrington
Hi Mark,
Thanks for sharing your feedback on your experience with Warrington Audi . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Warrington Audi Customer Services
Appalling service when requesting an…
Appalling service when requesting an electronic copy of our service history. 3 calls to the dealership that the team just ignore. Tried going via the stratstone portal and so far over a week later and still nothing to show.
Funny as don’t get any delays when charging £500 for a basic service!!! For a premium brand it’s just not good enough!!!
10 December 2025
Unprompted review
Reply from Stratstone - Audi Warrington
Hello,
I'm so sorry to hear that you haven't been contacted in regards to your ongoing complaint.
I'll chase this matter up straight away for you with the Head of Business and I'll ask that you are contacted as a matter of urgency.
Again, I do apologise for any inconvenience this may have caused.
Warrington Audi Customer Services
Booked in for oil service and fuel…
Booked in for oil service and fuel filter change. All jobs completed in time. Brilliant service. All staff in showroom very polite and attentive. Excellent customer service.
20 November 2025
Reply from Stratstone - Audi Warrington
Hello Jeffrey,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Good service
A few issues with the car initially were resolved without any problems.
Very happy overall!
26 November 2025
Reply from Stratstone - Audi Warrington
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Slow
Slow, not bothered. Car dropped off at 8am, first customer. Job not even started until 3pm. HAd to cause a fuss to get car serviced same day otherwise they would have kept hold of it. Not the first time. This is repeated poor service at Audi Warrington (I've had a Q7, A5, RS5, e-tron GT and S7), but will not be buying an Audi again.
11 November 2025
Reply from Stratstone - Audi Warrington
Dear Leon,
Thank you for taking the time to rate the experience you have had with Stratstone Brand . Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Stratstone Brand Customer Services
Avoid, Avoid, Avoid!
I have had to contact Audi and the Ombudsman about this branch. Once they have your money, they do not care, they failed to provide accurate legal documentation and basic information and accessories with the car. They do not respond well to emails, do not return calls and seem to think they can act however they please. See also reviews on Yell. Please avoid this garage, it has cost us time, money and have ruined the experience of having a new car.
1 October 2025
Unprompted review
Reply from Stratstone - Audi Warrington
Hi Joanne,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
Servicing team shocking
Servicing team shocking Warrington Audi
Really poor service
Manager so rude and dismissive
Couldn’t provide what I had booked despite this being 9 months ago
Girl on the service desk & the manager could do with an intense course on customer service
4 November 2025
Reply from Stratstone - Audi Warrington
Dear,
Thank you for taking the time to rate the experience you have had with Warrington Audi. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Warrington Audi Customer Services
Bought a faulty car brand new Audi…
Bought a faulty car brand new Audi denied it was anything to do with them
Shocking after sales service not fit for purpose
Terrible experience would never trust or go anywhere near Audi Warrington I have reported them to motoring ombudsman
1 November 2025
Unprompted review
Reply from Stratstone - Audi Warrington
Hi Jon,
Thanks for sharing your feedback on your experience with Warrington Audi . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Warrington Audi Customer Services
Amazing service
Through every stage I was put at the heart of the solution.
I was provided with clear understanding of the issue with my car and provided with a vehicle to
Keep me mobile.
The team were friendly and informative and I have I nothing but positives to share about my experience
28 October 2025
Reply from Stratstone - Audi Warrington
Hi Mike,
We're happy to hear that you felt supported throughout the process.
It's great to know our team kept you informed and mobile.
We appreciate you sharing your positive experience!
Customer Services
They are awful,they don't know whats…
They are awful,they don't know whats wrong with the car.
My car was not fixed,broke down on motorway, dishearted had to scrap it,rather than going for costly repairs from them
9 October 2025
Reply from Stratstone - Audi Warrington
Hi,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Very good support and assistance from…
Very good support and assistance from the salesman
17 October 2025
Reply from Stratstone - Audi Warrington
Hi Graham,
We're glad you received excellent support from our sales team.
Customer Services
Reply from Stratstone - Audi Warrington
Hi,
Thank you for your positive feedback; we appreciate it very much.
Customer Services
A disappointing experience
As a single woman buying a car on her own for the first time it was a very disappointing experience at the Warrington Audi. The member of staff ‘looking after’ me was rude, sexist and kept trying to pull the wool over my eyes insisting I was getting a great deal when he was in fact giving me a more expensive deal than required. My experience with him was the reason I didn’t want to buy the car. I went to Crewe and Stockport Audi’s and had completely different experiences where staff were helpful, genuine and not at all pushy.
6 September 2025
Unprompted review
Reply from Stratstone - Audi Warrington
Hi Kate,
We appreciate you bringing this to our attention.
We're sorry to hear about the disappointing experience you had at Warrington made you feel that way.
We'll address this internally to ensure a more positive environment for everyone.
Thank you for your feedback.
Customer Services
Incompetent and bad service
We went to Warrington Audi this morning but was advised that the courtesy car that we had arranged wasn’t available. We live miles away from the garage and took nearly an hour to get there with traffic. If they knew this they should have rang to say no car available. We were also waiting 20 minutes to say the courtesy car wasn’t available. We required a car to pick up our grandchildren. Complete incompetence and we will not be going there again. We could have understood if they had rang to say it was not available but not to be advised at the garage. Poor service !
2 October 2025
Unprompted review
Reply from Stratstone - Audi Warrington
Hello Angela,
We appreciate you taking the time to share your feedback.
We understand your disappointment with the service you received.
We strive to provide a professional and positive experience for all our customers, and we're sorry that we fell short of your expectations.
We will use your feedback to improve our services.
Customer Services
The service I received was excellent
The service I received was excellent, and the staff were very friendly,
9 September 2025
Reply from Stratstone - Audi Warrington
Hi Shaun,
We appreciate you taking the time to leave us this amazing review!
We're so glad to hear our staff was excellent and friendly.
Customer Services
Did not resolve my fault, poor communication
Did not resolve my fault and did not reply when I recontacted to say the fault had re-occurred the same day as the car had been in the garage...
Thanks for your reply, I have also replied to your survey request with full details so please have a look at that and feel free to contact me if you wish to discuss further
1 September 2025
Reply from Stratstone - Audi Warrington
Hi Stuart,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com.
Kind Regards,
Customer Services
If I could give 0 stars
If I could give 0 stars, I would. I’ve been passed from department to department, each claiming it’s “not their problem” and refusing to resolve the issues I’ve faced. Terrible organisation, terrible quality vehicle, and a terrible overall experience. Their so-called customer service is non-existent — they clearly do not care about their customers at all. No remorse, no accountability, and their failings caused significant stress, wasted time, and extra costs for me and my family. I would never deal with this company again.
17 September 2025
Reply from Stratstone - Audi Warrington
Hi,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com.
Thank you,
Customer Services
Utterly shambolic from start to…
Utterly shambolic from start to ongoing. Multiple issues from delivery of car, no tax, scratches hidden, products not delivered, sold extras and not provided. Absolutely nobody replies to anything, the arrogance is astonishing.
1 January 2025
Unprompted review
Reply from Stratstone - Audi Warrington
Hi,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Customer Services
Faulty Car Purchased be Warned ⚠️
Purchased vehicle !
Sales man lied to me about number of previous owners!
I was advised 12 months mot would be applied however, DVLA check confirmed only 3 MOT remaining.
The cars front window demister stuck on full power all the time!
Therefore car rejected no managers have contacted me to appologise as they insist I keep a faulty vehicle
Stay away from Purchasing a 2nd hand car!!
Mrs Smith
1 September 2025
Unprompted review
Reply from Stratstone - Audi Warrington
Hi Colleen,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
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