Try and stick to the time booked instead of delaying 2 or 3 hours later. Having to waste 2 or 3 hours is hard enough. Having more mot inspectors on site instead of having 2 especially when you have se... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service from Stuart Vachre. He was approachable, knowledgeable, helpful and really understood what we were looking for. Stuart helped us find the model best suited to our requirements and explai... See more
They are always welcoming and offer guests refreshments. Quick and efficient and I always end up going to Trafford Centre via tram as it's very close by. I get to spend a day out at Trafford whilst my... See more
Excellent service from Audi Manchester throughout. They provided a clear, thorough breakdown of the repairs required, with a video showing the faults, which was really helpful and reassuring. The cust... See more
Company details
- Car Dealer
- also in
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Chester Road,, Old Trafford, M16 9UA, Manchester, United Kingdom
- 01615 325 781
3.6
Average
131 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
brilliant experience and great customer…
brilliant experience and great customer service.
17 February 2025
Reply from Stratstone - Audi Manchester
Hi Mr Sheikh.
Thank you for your kind words.
We're delighted to hear you had a positive experience.
Customer Services
Decent service from Audi Manchester
Decent service from Audi Manchester. Not had to use the warranty cover yet which will be the best test of the service you receive
27 January 2025
Reply from Stratstone - Audi Manchester
Hi,
We appreciate your positive feedback and are glad to hear you've had a good experience so far.
We hope you continue to enjoy your vehicle and look forward to assisting you in the future.
Customer Services
Purchased a new Audi Q4 2 weeks ago
Purchased a new Audi Q4 2 weeks ago, sales were great, have to say post sale customer service is shocking, have an issuse connecting MMI, no positvie response to emails, having to phone them to try and resolve, left message to speak with MD ealier today, no reply or holding call!!
28 February 2025
Unprompted review
Reply from Stratstone - Audi Manchester
Hi Gary,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
Reply from Stratstone - Audi Manchester
Hi Mark,
We appreciate your kind words and are glad to hear you've had positive experiences with Manchester Audi.
Customer Services
Great experience
Great experience ! Fabulous customer service. Knowledgeable and friendly staff! Keep you informed by txt video clips and phone calls.
29 January 2025
Reply from Stratstone - Audi Manchester
Hi Lindsay,
We're happy to hear you had a positive experience.
We appreciate your feedback and will continue to strive for excellent customer service.
Customer Services
Top notch service
I love Manchester Audi - it makes what is a pain of a job (car service) really quite pleasant as you can drink coffee in the warmth and do some work on the WiFi. You can also check out some of the cars in the showroom and generally have a pleasant time. Staff make this place great - welcoming, friendly and attentive, shout out to Kieran Wright for his brilliant customer service. Easy 5 stars to give.
27 January 2025
Reply from Stratstone - Audi Manchester
Hi Alex,
Thank you for your kind words!
We are delighted to hear that you had a positive experience at Manchester Audi.
We appreciate your feedback about Kieran and we're glad you found him to be helpful and welcoming.
We strive to provide excellent service to all our customers, and we're happy to hear that you enjoyed your visit.
Customer Services
Great service and staff
4 February 2025
Reply from Stratstone - Audi Manchester
Hi Joshua,
We're so glad you had a positive experience.
Customer Services
Motability
super service collection and delivery, service done, car cleaned, thank you
24 December 2024
Reply from Stratstone - Audi Manchester
Hi Chris,
We appreciate you taking the time to share your comments, and we're delighted that you were pleased with the cleanliness of your car upon its return.
We hope to see you again soon.
Customer Services
Great Car Service
Service was great. Instructions to drop off the vehicle were clear and the issue was diagnosed and fixed quickly and to a high standard. Car was also valeted when handed back. Recommended
23 December 2024
Reply from Stratstone - Audi Manchester
Hi,
Thank you for your kind review.
We are delighted to hear that you were happy with the service you received.
We appreciate your feedback and are glad you found the process efficient and to a high standard.
Customer Services
Clear information
Clear information. Efficient service and time estimate for work being completed
11 December 2024
Reply from Stratstone - Audi Manchester
Hi,
Thank you for your kind words!
We are delighted to hear you were happy with our service.
Customer Services
Paid for a sat nav and mmi issue
Paid for a sat nav and mmi issue , didn't solve the problem, currently debating taking legal proceedings as I've had no return calls on my messages
26 November 2024
Reply from Stratstone - Audi Manchester
Hi Usman,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Great after sale relationship.
The great reception by the workers made me feel at home.
14 December 2024
Reply from Stratstone - Audi Manchester
Hi Wilson,
We're so happy to hear that you felt welcomed and comfortable during your visit.
Customer Services
After service was the worse experience…
After service was the worse experience ive encountered....shocking.
24 November 2024
Reply from Stratstone - Audi Manchester
Hi Christopher,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Customer Services
Brilliant professional service Tanaya…
Brilliant professional service Tanaya is brilliant. Really high level of service
12 July 2024
Reply from Stratstone - Audi Manchester
Hi Chris,
Thank you for your kind words.
We are delighted to hear that you had a positive experience with Tanaya.
Customer Services
Incompetent mechanics. AVOID!!!
After 9 weeks of trying they still failed to repair the mechanical fault on our Q8 under warranty. Had the car sent to Audi Grimsby and it was repaired and returned in 5 days.
1 September 2024
Reply from Stratstone - Audi Manchester
Hi,
We understand your frustration with the extended repair time for your Q8.
It's disappointing to hear that the issue wasn't resolved promptly, and we apologise for the inconvenience this caused.
We appreciate you sharing your experience, and we will use your feedback to improve our service.
Customer Services
Imran at Audi Manchester was super…
Imran at Audi Manchester was super helpful and helped with the issue in my etron immediately and gave me peace of mind by sorting it straight away. Could not be happier with the service at Manchester Audi
23 November 2024
Unprompted review
Reply from Stratstone - Audi Manchester
Hi Paul,
Thank you for your kind review.
We are delighted to hear that you were happy with the service you received and that Imran was helpful and friendly.
We appreciate your feedback and hope to see you again soon.
Customer Services
warm friendly great at explaining the…
warm friendly great at explaining the requirements of work
10 October 2024
Reply from Stratstone - Audi Manchester
Hi Simon,
We're glad you found our team helpful and informative.
We strive to provide clear explanations and support to ensure a positive experience for all our customers.
Customer Services
Media disc removed and now lost/missing after…
Media disc removed and now lost after service. (probably stolen by by a sneaky and complicit service team.
No paperwork provided for the service work carried out at collection.
They never call back after contacting them by telephone.
26 October 2024
Reply from Stratstone - Audi Manchester
Hi Mr Jackson,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.co.uk and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Go to Leeds for a better customer experience
I went to Audi MCR with the intention of buying a Q3. I was asked a series of questions re budget, to be told my expectations were too high. He asked would I consider anything else to which I said I wasn't sure as I loved the Q3. I then was made to feel unwelcomed and stupid to be honest. The sales exec said there's nothing he can do and walked away, leaving me sat at his desk, clearly knowing I was there to buy a car. I took my business to Leeds Audi who were nothing but efficient, worked with my budget and were extremely welcoming. The handover was completed today on my new A3. Leeds Audi now have several new customers thanks to my recommendation.
23 October 2024
Unprompted review
Reply from Stratstone - Audi Manchester
Hi Chloe,
We understand your disappointment with your experience at Manchester Audi. We strive to provide a welcoming and positive environment for all our customers, and it's clear that we fell short of your expectations on this occasion.
We value your feedback and will use it to improve our customer service. We are committed to ensuring that all our customers feel valued and supported throughout their car buying journey.
Customer Services
A friendly staff experience overall
A friendly staff experience overall, a quick service and great communication
19 October 2024
Reply from Stratstone - Audi Manchester
Hi Ash,
Thank you for your kind words.
We're delighted to hear you had a positive experience with our staff, service, and communication.
Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.