Stokers Furniture Reviews 

6,909
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,498 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and friendly approach. Many people highlight the first-class service received, noting that employees go above and beyond to ensure satisfaction. Reviewers appreciate the professional and attentive assistance, making the purchasing process smooth and pleasant. The user experience is highly valued, with customers appreciating the ability to browse unhindered without pressure from sales staff. When assistance is sought, employees are readily available, knowledgeable, and provide valuable advice. The company also offers a vast and varied selection of products, impressing consumers with the range and choice available.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising them as friendly, helpful, and... See more

Product

Users describe positive interactions with product, highlighting the varied and exceptional quality of the... See more

Service

Customers consistently note positive experiences with service, often describing it as great, professional,... See more

User experience

Consumers report a very pleasant and stress-free shopping experience, often highlighting the friendly,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently visited your store and purchased a two piece suite. We were served by Scott Dupree who as usual gave first class service and went out of his way to ensure that we later happy. As on a few... See more

Rated 5 out of 5 stars

We had a great experience purchasing our sofa and chair from your Chester branch. Scott Dupree was excellent helping us choose our fabric and very knowledgeable about them. I would definitely come bac... See more

Rated 5 out of 5 stars

What a fabulous furniture shop Stokers is, my wife & I shopped at the Ormskirk branch, & what amazing professional & very pleasant staff we encounter, so helpful and informative. Also I have had follo... See more

Rated 5 out of 5 stars

Friendly staff - attentive but not intrusive. We were left to look around the many sofas and chairs in peace but Andy was there when we needed him - which was a few times! Very satisfied with the wh... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Interior Designer
  4. Living Room Furniture Store

Written by the company

As one of the oldest furniture retail businesses in the Northwest you really can feel at home with Stokers, it has always been family run and is currently in the care of the fourth generation. Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Stokers Furniture - Never Beaten on Price

Written by the company

As its reputation for quality and service grew so too did Stokers
Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Peace of Mind

Bricks and mortar – the store came before the computer!

Bricks and mortar – the store came before the computer!
Bricks and mortar – the store came before the computer! Stokers is an established business. We have been successfully serving our local community for over 110 years and created a reputation for quality and value for money. From this website we can bring our offer, customer service and value for money to a wider audience. When you order on our website your order will not be left to a computer to fulfil, it will be handed direct to a salesperson at the store who will contact you personally to discuss your order and lead you through the process from order to dispatch of the goods.

Contact info

5.0

Excellent

TrustScore 5 out of 5

7K reviews

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5.0

All reviews

(6,909)

1,448 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service no pushy salespeople

Fantastic service no pushy salespeople, Nathen and Lizzy at the Chester branch ,looked after us , talked us through all the details, Lizzy got me a coffee, whilst Nathen talked through all the paperwork , what to expect when our furniture arrives at our house, Big thanks to you both👍

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

The Chester store stocks an excellent range of quality furniture at competitive prices. The staff are helpful and knowledgeable and allow you to browse at leisure until you are ready ro seek their advice. We recently placed an order with Joe Tudor and are grateful to him for his excellent customer service.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Tracy throughout…

Excellent service from Tracy throughout the sale process.on hand at all times to answer queries and make suggestions when appropriate.Certainly not pushy and gave us space to discuss and look around in our own time.Thanks for allowing us to take home the pattern book over-night

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Superb service

From the moment I arrived Andy and Matt were welcoming, knowledgeable and incredibly helpful. Stokers will be my number one choice for any future furniture purchases. Would highly recommend without hesitation.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

A really enjoyable shopping experience…

A really enjoyable shopping experience from start to finish.

Jenny was friendly, knowledgeable and took the time to answer all of our questions without ever being pushy. She gave us the space to browse while being available whenever we needed advice, which made choosing our furniture feel relaxed and enjoyable.. Would recommend

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Good range of furniture, helpful staff

Good range of furniture in a relaxed, no-pressure environment. The staff were friendly, welcoming and helpful throughout. Nathan guided us through our choice with expert knowledge and efficiency, making the whole furniture-buying experience straightforward and enjoyable. We’d happily recommend this store.

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Spot on from the moment we walked in to ordering

From the moment we walked in it was a great experience. We had time to take a little walk around the massive showroom and then approached Scott Dupree who expertly guided us through the pros and cons of different corner sofas vs two sofas with a table in the corner. We were able to sit and take time playing with the recliner options and narrow down our choices, browsing the many fabric swatches before getting a price to take away. We visited another company’s showroom and quickly returned to Scott at Stokers as we knew they had the better product and service. Order and finance sorted (Including delivery and set up which is complementary). A spot on job. And we were able to take our dog in with us - she got lots of fuss from the staff and other customers. Can’t wait for the sofas to arrive! We’ve purchased sofas and mattresses from Stokers before and would highly recommend them from previous experience and our visit yesterday. Thank you!

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Stokers Furniture Chester

Stokers was highly recommended to us by a friend, so we headed down to chester and we were pleasantly surprised by the variety and quality on offer.
First we were helped out by Nathan, which we had great advice from and then we came to a decision which Joe Tudor, finalised the deal professionally and quickly.
Both were very helpful and friendly indeed.
Very impressed and we are looking forward to enjoying our purchases and will return when we need more stock!
We were highly impressed by the final price and would highly recommended stokers and the team!!!!

19 July 2026
Unprompted review
Rated 5 out of 5 stars

Stokers Ormskirk

My husband and I went to Visit Ormskirk Market on Saturday.
On the way back to the train station we called in at Stokers, just to browse, we sat down on a GPlan settee and fell in love with it, there was a sale on and the settee seemed good value for money.
We spoke to Tracey the sales assistant, who gave us all the information about the manufacture, the variations it came in and different materials.
She was not a typical sales person pushing you to buy, she was very friendly and knowledgeable,an absolute pleasure to talk to.
We ended up purchasing a three and a two sofa set with powered foot rests, just an impulse buy, but I can’t wait for it to arrive.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Top class local store

We have purchased various items from Stokers over the years and have always been impressed with the range, price and quality of items. Service is friendly, knowledgeable and helpful without being pushy, ie no hard sell, the sales people leave you to browse until you are ready to place an order. Many thanks for the service we have received recently from Jenny, Kim and Geoff.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience at Stokers…

I had a fantastic experience at Stokers Chester. Scott Dupree was incredibly patient, knowledgeable and helpful throughout the whole process.
I spent what felt like forever trying to decide on the right sofa, changing configurations and asking lots of questions, but nothing was ever too much trouble. Scott took the time to help me find the best option for my living room and I never felt rushed or pressured into making a decision.
Communication has been excellent from start to finish, and even after placing my order, Scott has continued to answer my questions and offer help. His customer service has been outstanding.
Thank you, Scott, for making such a big purchase so much less stressful. I wouldn't hesitate to recommend Stokers, and if you visit, ask for Scott Dupree!

19 July 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful staff who go the extra mile

A week ago we visited Stokers with a view to purchasing some bedroom furniture, we saw a range we liked but was unable to see exactly what we needed. Nathan took our contact details, researched the product and promptly answered our queries. We have returned today to place an order. We have shopped here before and found all staff to be like Nathan, friendly, informative, knowledgeable but not too pushy.

19 July 2026
Unprompted review
Rated 5 out of 5 stars

Great sofa shop experience

We had a great experience ordering a new sofa at the Chester Stokers with Steve recently. He was very helpful, the process was simple and easy, and we’re looking forward to receiving it soon.

19 July 2026
Unprompted review

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