We recently visited your store and purchased a two piece suite. We were served by Scott Dupree who as usual gave first class service and went out of his way to ensure that we later happy. As on a few... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
As one of the oldest furniture retail businesses in the Northwest you really can feel at home with Stokers, it has always been family run and is currently in the care of the fourth generation. Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.
Stokers Furniture - Never Beaten on Price
Written by the company

- As its reputation for quality and service grew so too did Stokers
- Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.
Peace of Mind
Bricks and mortar – the store came before the computer!

Contact info
Sealand Road, CH1 4LT, Chester, United Kingdom
- 01244 398777
- sales-chester@stokers.co.uk
- www.stokers.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
stokers-great customer service and choice
we only ever consider Stokers when we would like new furniture for their customer service, quality, choice and value for money. The staff are experienced. We were served by Steve Hartwell, really helpful.
Fantastic service no pushy salespeople
Fantastic service no pushy salespeople, Nathen and Lizzy at the Chester branch ,looked after us , talked us through all the details, Lizzy got me a coffee, whilst Nathen talked through all the paperwork , what to expect when our furniture arrives at our house, Big thanks to you both👍
Excellent Customer Service
The Chester store stocks an excellent range of quality furniture at competitive prices. The staff are helpful and knowledgeable and allow you to browse at leisure until you are ready ro seek their advice. We recently placed an order with Joe Tudor and are grateful to him for his excellent customer service.
All good !
All good , usual high standard from stokers , can’t beat them !
Excellent service from Tracy throughout…
Excellent service from Tracy throughout the sale process.on hand at all times to answer queries and make suggestions when appropriate.Certainly not pushy and gave us space to discuss and look around in our own time.Thanks for allowing us to take home the pattern book over-night
Both Jenny and Graham were very helpful…
Both Jenny and Graham were very helpful as usual. Jenny took the order and made the purchase extremely easy. A seamless service with next day delivery just what I wanted.
Superb service
From the moment I arrived Andy and Matt were welcoming, knowledgeable and incredibly helpful. Stokers will be my number one choice for any future furniture purchases. Would highly recommend without hesitation.
Great experience in store and super…
Great experience in store and super service from Andy. Huge choice and wide range of brands. Will definitely be first choice gor future furniture purchases.
Top Customer Service
Great customer service from Nathan at the Chester store.
A really enjoyable shopping experience…
A really enjoyable shopping experience from start to finish.
Jenny was friendly, knowledgeable and took the time to answer all of our questions without ever being pushy. She gave us the space to browse while being available whenever we needed advice, which made choosing our furniture feel relaxed and enjoyable.. Would recommend
Good range of furniture, helpful staff
Good range of furniture in a relaxed, no-pressure environment. The staff were friendly, welcoming and helpful throughout. Nathan guided us through our choice with expert knowledge and efficiency, making the whole furniture-buying experience straightforward and enjoyable. We’d happily recommend this store.
Spot on from the moment we walked in to ordering
From the moment we walked in it was a great experience. We had time to take a little walk around the massive showroom and then approached Scott Dupree who expertly guided us through the pros and cons of different corner sofas vs two sofas with a table in the corner. We were able to sit and take time playing with the recliner options and narrow down our choices, browsing the many fabric swatches before getting a price to take away. We visited another company’s showroom and quickly returned to Scott at Stokers as we knew they had the better product and service. Order and finance sorted (Including delivery and set up which is complementary). A spot on job. And we were able to take our dog in with us - she got lots of fuss from the staff and other customers. Can’t wait for the sofas to arrive! We’ve purchased sofas and mattresses from Stokers before and would highly recommend them from previous experience and our visit yesterday. Thank you!
We had a great experience buying our…
We had a great experience buying our sofa set. The assistant in the store, Steve Wood, was really helpful and we bought a lovely set!
Great service and value
Great service and value, and Andy looked after us admirably
Stokers Furniture Chester
Stokers was highly recommended to us by a friend, so we headed down to chester and we were pleasantly surprised by the variety and quality on offer.
First we were helped out by Nathan, which we had great advice from and then we came to a decision which Joe Tudor, finalised the deal professionally and quickly.
Both were very helpful and friendly indeed.
Very impressed and we are looking forward to enjoying our purchases and will return when we need more stock!
We were highly impressed by the final price and would highly recommended stokers and the team!!!!
Stokers Ormskirk
My husband and I went to Visit Ormskirk Market on Saturday.
On the way back to the train station we called in at Stokers, just to browse, we sat down on a GPlan settee and fell in love with it, there was a sale on and the settee seemed good value for money.
We spoke to Tracey the sales assistant, who gave us all the information about the manufacture, the variations it came in and different materials.
She was not a typical sales person pushing you to buy, she was very friendly and knowledgeable,an absolute pleasure to talk to.
We ended up purchasing a three and a two sofa set with powered foot rests, just an impulse buy, but I can’t wait for it to arrive.
Top class local store
We have purchased various items from Stokers over the years and have always been impressed with the range, price and quality of items. Service is friendly, knowledgeable and helpful without being pushy, ie no hard sell, the sales people leave you to browse until you are ready to place an order. Many thanks for the service we have received recently from Jenny, Kim and Geoff.
I had a fantastic experience at Stokers…
I had a fantastic experience at Stokers Chester. Scott Dupree was incredibly patient, knowledgeable and helpful throughout the whole process.
I spent what felt like forever trying to decide on the right sofa, changing configurations and asking lots of questions, but nothing was ever too much trouble. Scott took the time to help me find the best option for my living room and I never felt rushed or pressured into making a decision.
Communication has been excellent from start to finish, and even after placing my order, Scott has continued to answer my questions and offer help. His customer service has been outstanding.
Thank you, Scott, for making such a big purchase so much less stressful. I wouldn't hesitate to recommend Stokers, and if you visit, ask for Scott Dupree!
Wonderful staff who go the extra mile
A week ago we visited Stokers with a view to purchasing some bedroom furniture, we saw a range we liked but was unable to see exactly what we needed. Nathan took our contact details, researched the product and promptly answered our queries. We have returned today to place an order. We have shopped here before and found all staff to be like Nathan, friendly, informative, knowledgeable but not too pushy.
Great sofa shop experience
We had a great experience ordering a new sofa at the Chester Stokers with Steve recently. He was very helpful, the process was simple and easy, and we’re looking forward to receiving it soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








