Stokers Furniture Reviews 

6,906
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,498 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and friendly approach. Many people highlight the first-class service received, noting that employees go above and beyond to ensure satisfaction. Reviewers appreciate the professional and attentive assistance, making the purchasing process smooth and pleasant. The user experience is highly valued, with customers appreciating the ability to browse unhindered without pressure from sales staff. When assistance is sought, employees are readily available, knowledgeable, and provide valuable advice. The company also offers a vast and varied selection of products, impressing consumers with the range and choice available.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising them as friendly, helpful, and... See more

Product

Users describe positive interactions with product, highlighting the varied and exceptional quality of the... See more

Service

Customers consistently note positive experiences with service, often describing it as great, professional,... See more

User experience

Consumers report a very pleasant and stress-free shopping experience, often highlighting the friendly,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently visited your store and purchased a two piece suite. We were served by Scott Dupree who as usual gave first class service and went out of his way to ensure that we later happy. As on a few... See more

Rated 5 out of 5 stars

We had a great experience purchasing our sofa and chair from your Chester branch. Scott Dupree was excellent helping us choose our fabric and very knowledgeable about them. I would definitely come bac... See more

Rated 5 out of 5 stars

What a fabulous furniture shop Stokers is, my wife & I shopped at the Ormskirk branch, & what amazing professional & very pleasant staff we encounter, so helpful and informative. Also I have had follo... See more

Rated 5 out of 5 stars

Friendly staff - attentive but not intrusive. We were left to look around the many sofas and chairs in peace but Andy was there when we needed him - which was a few times! Very satisfied with the wh... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Interior Designer
  4. Living Room Furniture Store

Written by the company

As one of the oldest furniture retail businesses in the Northwest you really can feel at home with Stokers, it has always been family run and is currently in the care of the fourth generation. Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Stokers Furniture - Never Beaten on Price

Written by the company

As its reputation for quality and service grew so too did Stokers
Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Peace of Mind

Bricks and mortar – the store came before the computer!

Bricks and mortar – the store came before the computer!
Bricks and mortar – the store came before the computer! Stokers is an established business. We have been successfully serving our local community for over 110 years and created a reputation for quality and value for money. From this website we can bring our offer, customer service and value for money to a wider audience. When you order on our website your order will not be left to a computer to fulfil, it will be handed direct to a salesperson at the store who will contact you personally to discuss your order and lead you through the process from order to dispatch of the goods.

Contact info

5.0

Excellent

TrustScore 5 out of 5

7K reviews

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5.0

All reviews

(6,906)

1,448 reviews in the last 12 months

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Rated 5 out of 5 stars

We were looking for a three piece suite…

We were looking for a three piece suite in Stokers, had visited once and were back again to finalise our choice. On both occasions we were looked after by Scott Dupree, who couldn't have been more helpful, Scott was able to suggest various styles based on what we wanted and helped us narrow it down to one choice. Excellent service, thank you.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Purchase of 2 sofas for our conservatory.

We've used Stokers before and find them truly excellent. Scott Dupree at the Chester Store was extremely helpful and very customer focused. The service he gave us was of an extremely high standard. He helped us find the right sofas and material for our conservatory. Scott Dupree is very friendly and extremely helpful. It was a pleasure dealing with him.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Great choice of Sofas

Great choice of Sofas. We needed help deciding on the best option and Jenny gave us all the support and advice we required to make the right decision without being pushy. Thank you Jenny!

31 July 2026
Unprompted review
Rated 5 out of 5 stars

The salesman was very helpful and…

The salesman was very helpful and knowledgable with nothing being too much trouble. It was a pleasure to be served by him, and place an order.
We have always had excellent service from Stokers, both in the shop and afterwards.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Ercol furniture

Thoroughly capable of meeting our queries. Very able to meet the demands of our order. Provided full information.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Stokers Chester

We went into Stokers in Chester an hour before closing on a Saturday looking for dining furniture. They had loads of different options including what we already thought we wanted. Every member of staff we met was very helpful and polite. No pressure selling, in fact quite the reverse. Our sales assistant Scott Dupree was superb. Very patient as we measured for sizes and looked at fabrics. In the end the pricing was so good and we were so confident in the service we bought all that we wanted even though we hadn’t planned to do so. It was just so good an experience. Buying from people you trust and who give you their best prices straight up from the start.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Visited Ormskirk store

Visited the Ormskirk store today with my elderly mum today and was greeted by Tracey. She was very helpful and patient with my mum .Tracey was very informative and helped with finding a really comfortable couch for my mum .

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Our new sofas !

We visited your Chester store about two weeks ago and we had a lovely chat with Mark Cain , who was very helpful and knowledgeable and not in any way pushy ! He kindly helped us firstly with the type of sofas we were looking for and then showed us a lot of fabric choices ( about which he was also very knowledgeable) He then ordered several for us and yesterday we again met up with Mark at your lovely Chester store and we ordered our new furniture ! Again Mark was extremely helpful , bright and courteous . He is a real asset to your store ! We are very much looking forward to our sofa delivery in a few months and are already planning our next visit for bar stools and dining chairs ! Huge THANKYOU again to Mark Cain .

31 July 2026
Unprompted review
Rated 5 out of 5 stars

The Stoker Experience

Friendly staff - attentive but not intrusive. We were left to look around the many sofas and chairs in peace but Andy was there when we needed him - which was a few times!
Very satisfied with the whole service from initial enquiry through to sale and then after sales - responding to a query.
Would recommend Stokers for furniture with it's vast and varied stock and it's staff!

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent and knowledgeable service

Just purchased 2 Duresta settees from the Chester branch as we wanted to take advantage of the current sales and extra discount.
I knew what I wanted (or thought I did) however making final decisions was time consuming. Mark looked after us throughout the process and helped to guide and suggest different options.
Very pleased with our final purchase and obtained at a great price and interest free credit.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Relaxed Shopping Experience - Southport

One of the things that makes or breaks any shopping experience for me is the ability to just browse unhindered. This is especially important when items are 'big ticket'!
On the day we visited we purchased a wardrobe and bed and mattress.
When we had questions, we sought out Carl, who could not have been more helpful.
When we were ready to purchase it was Carl again who took us through the process.
Could not recommend them more.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Southport

Stokers in Southport is highly recommended for a visit !
Carl, was very helpful with the testing and purchase of my new mattress .

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service no pushy salespeople

Fantastic service no pushy salespeople, Nathen and Lizzy at the Chester branch ,looked after us , talked us through all the details, Lizzy got me a coffee, whilst Nathen talked through all the paperwork , what to expect when our furniture arrives at our house, Big thanks to you both👍

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

The Chester store stocks an excellent range of quality furniture at competitive prices. The staff are helpful and knowledgeable and allow you to browse at leisure until you are ready ro seek their advice. We recently placed an order with Joe Tudor and are grateful to him for his excellent customer service.

15 July 2026
Unprompted review

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