Stena Line Nederland Reviews 

Travelled many times. Never any issues and always great customer service before sailing and during.

The ferries are clean and well-run, and large and modern enough that even rough seas are not too disruptive. The restaurant food is good basic fare. The seating is gradually getting less comfortable over the years, and there are more of the 'luxuries' being removed - there used to be a children's entertainer, a cinema, an arcade for the kids etc. There is wifi, but paid access is required to do more than send messages

As Gold member you'd be able to book a stena plus lounge seat for free and second seat for half price. when I tried to book this for our next trip, the gold member seats are sold out but when you pay 25 pounds extra per person you are able to book seats in the same lounge. This is really poor /false service, especially for your regular customers.

Everything is so relaxed and well organised which makes travelling so much easier. The staff are polite and always have a smile. The cabins are clean and comfortable, a great way to start a vacation.

Smooth as always, complementary food variety in the lounge could be more broad. Beer should be available as well as wine is too. Stena personell in the lounge is very accommodating.

Boat was lovely, clean and staff very friendly. My hut clean,shower and bed really good for a ferry. Really had a good experience. Food was the real Surprise very tasty and good choice. All in all a great trip 😄

The arrangement of cars is infuriating. I arrive first, then I am side-lined into a side lane on the ferry that is last to emerge. If I arrive first, then I expect to depart first. Why not have priority embarkation and disembarkation like other companies?

The sold out lounge for gold members was particularly disappointing as the lounge was nearly empty. This appears disingenuous. If you want to charge gold members for lounge use, then do it openly.

The wifi is particularly terrible with even the voucher for gold members providing around 3Mb/s.

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17/12/2025.

The Stena reply is actually quite disingenuous. This is not about improving services. This reply is about controlling narrative. Hmm!

I have been using the Hook van Holland-Harwich overnight crossing for decades, several times a year, and I love it. Always the same, always reliable. The cabins are clean and comfortable, the food on board is great, staff are friendly and helpful. With a flexi ticket I can change my ticket easily if I need to. Highly recommended.

Staff on board are usually very friendly but some recently less so. The cheerful staff is normally one of the high spots of the trip.

The ferry trip itself is fine, but the waiting experience at Harwich International is increasingly sufficiently poor as to reconsider using the ferry as a foot passenger. With no sense to the check in process, and no provision of food or entertainment the waiting time and check in process are grim and frustrating.

Very pleasant crossing, a bit delayed on arrival

Clean cabins, the water in the shower is always warm/hot.
Good choice of places to eat.
All the staff are always polite.

Easy checking in and easy check out at arrive at port

As always a lovely trip, easy boarding, fantastic guys in the Stena Lounge, super Duty Free and easy departing......a lovely trip and had a Gannet (sea bird) fly with the boat for a while...my first sighting.

Love travelling with Stena.
Everything well organised and made comfortable by the wonderful crew.
Huts cleaner then a good hotel

I liked the new set up in the lounge!
Friendly as always.

The newly refurbished ships are pleasant places to sit. The lounge areas have good seats and plenty of options, the dining area, and the front beyond the dining area also offers a different perspective. The boat wasn't that crowded so we never felt swamped by fellow passengers. A shame they got rid of the cinema but understandable. Our only complaint is the ever-increasing prices - soon it will be cheaper for us to fly, which seems wrong. Not sure I trust their offers, whenever we search both with and without the relevant code the cost comes up the same (and high). It's luck of the draw where you are placed in the passport cues, but they are generally very slow and only once have we queued for less than an hour.

Lazy kitchen people.
Half hour before we arrive they don't whant to make breakfast because we are arriving soon in to the port

I felt I really must congratulate Stena Line on their customer service. I travelled from Harwich to the Hoek van Holland which was fine. However in Holland a car hit my parked car and left it undriveable. This meant we could not go back on the day booked. I rang Stena Line and explained my predicament and they immediately gave me my options. Go as a foot passenger and get the car refunded or cancel and get a refund. We cancelled and they almost immediately gave us a refund. Thank you Stena Line.

After a long trip from NW to SW of the UK full of unexpected delays managed to get the ferry to Hook of Holland with the amazing help of Alissa in H of H and a gentleman who's name i can't remember in Harwich. They both went out of their way to help out and that is amazing personal touch in times where business gets more and more just about rules and profit!

Great experience and thank you to Alissa and the unknown gent! 🙏

Super helpful, flexible and overall nice staff