Generally seamless booking experience. Only minor gripe - it would be nice to be able to select new booking dates from the "sailing/pricing available" page. You can shift a day in either direction,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed a comfortable reclining seat (which I wasn’t able to book online for the Mannanan) after having a major operation. The PSO looked after us when we boarded and ensured I had a quiet space with... See more
Company replied
Easy to use website with easy booking process. Check in efficient and plenty of available seating and decent food/drink options on board.Courtesy bus option very good and friendly service as I current... See more
Company replied
I’ve booked multiple trips on the steam packet ferry to the iom. I’m generally happy with the booking process / travel experience etc. My only quibble on this occasion is that I checked the price for... See more
Company replied
Company details
Written by the company
The Isle of Man Steam Packet Company operates daily ferry services connecting the Isle of Man with key ports in the UK and Ireland, including Heysham, Liverpool, Larne and Dublin. From our base in Douglas, we’ve been serving passengers, vehicles, and freight for over 190 years, making us the oldest continually operating passenger ferry company in the world. Whether you’re travelling for work, heading away for a weekend, or bringing the family over for a holiday, we aim to make your journey as comfortable and straightforward as possible. You can sail with your car, travel on foot, or even bring your pet. Onboard you’ll find lounges, cabins, a café, bar, shop and kids’ play areas. We’re proud of our history, but it’s today’s journey that matters. That’s why we continue to invest in our ships and service, ensuring we offer safe, reliable, and enjoyable travel across the Irish Sea. The Isle of Man Steam Packet Company: We take you there.
Contact info
Isle of Man Steam Packet Company Ltd., Bath Place, Imperial Buildings, IM1 2BY, Douglas, Isle of Man
- 01624 661661
- iom.reservations@steam-packet.com
- www.steam-packet.com
4.4
Excellent
9K reviews
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Had to change return
Had to change return an, needed assistance and a wheelchair, staff were kind and sorted this very quickly
7 July 2026
Reply from Isle of Man Steam Packet Company
Hi Catriona,
We're so glad to hear that our staff were able to assist you quickly and efficiently when you needed help and a wheelchair. We appreciate your kind words!
Reply from Isle of Man Steam Packet Company
Hi Thomas,
We're so glad to hear that your boarding experience was easy and that our staff were friendly. Thank you for sharing your positive feedback!
Easy to book.
I found it quite easy to book, However i diddnt find it as easy to book a cabin altho it described the cabins . I would like to see pics of the cabin i chose, to make sure it was the exact one i want.
17 June 2026
Reply from Isle of Man Steam Packet Company
Hi Joanne,
We're glad to hear that booking was easy for you. We understand your desire to see pictures of the specific cabin you chose to ensure it meets your expectations. Your feedback is valuable, and we will consider adding this feature to improve the booking experience.
Reply from Isle of Man Steam Packet Company
Hi A J Kelly,
We're so pleased to hear that you found our site easy to navigate and that the information provided was very good. Thank you for your positive feedback!
Boat is attractive but not designed for…
Boat is attractive but not designed for overnight travel unless you are willing or able to pay for a cabin or a premium lounge. Not everyone is. The only cabin available for a last minute booking due to a flight cancellation was £265.
6 July 2026
Reply from Isle of Man Steam Packet Company
Hi Claire,
We appreciate you sharing your feedback regarding our overnight accommodation options. We are always reviewing our offerings to ensure a comfortable experience for all our guests and understand that the additional costs for onboard accommodation may not suit everyone.
Thank you again for taking the time to share your feedback with us.
Obtuse and difficult website
Obtuse and difficult website, too much information required and not enough volunteered. Nearly gave up booking because it gave the impression that the only sailing to IOM was in the middle of the night. I ended up having to input all the data 4 times and it took me around an hour. Awful.
20 July 2026
Reply from Isle of Man Steam Packet Company
Hello Neil, thank you for the review.
We apologise that you found the website obtuse and difficult, and there wasn't sufficient information. We'll look into making this information clearer.
Easy to use and follow
20 July 2026
Reply from Isle of Man Steam Packet Company
Hello Ken,
We're so pleased to hear that you found our service easy to use and follow. Thank you for taking the time to share your positive feedback with us! We hope to welcome you onboard soon.
Very good website providing alternative…
Very good website providing alternative sailings.
19 July 2026
Reply from Isle of Man Steam Packet Company
Hi Kevin,
We're delighted to hear that you found our website very good and appreciate your positive feedback. Thank you for sharing your experience with us!
Very easy to work website with lots of…
Very easy to work website with lots of choice for sailings and a good price.
20 July 2026
Reply from Isle of Man Steam Packet Company
Hi John,
We are so pleased you found our website easy to work with, offering a good choice of sailings and a great price. Thank you for your positive feedback!
Beautiful experience
16 July 2026
Reply from Isle of Man Steam Packet Company
Thank you for the positive Abdul, we appreciate it!
We are very pleased to read you found it a beautiful experience. We look forward to welcoming you onboard.
Prices suitable.
20 July 2026
Reply from Isle of Man Steam Packet Company
Hi Abderrahim,
We're pleased you found the prices suitable, thank you for letting us know. We appreciate the feedback.
We hope to welcome you onboard soon.
Easy and quick
20 July 2026
Reply from Isle of Man Steam Packet Company
Thank you Gary, we appreciate the feedback.
We are happy that you found it quick and easy! We are grateful for you taking the time to share your feedback with us.
Simple and straight forward couldn't be…
Simple and straight forward couldn't be much easier !
6 July 2026
Reply from Isle of Man Steam Packet Company
Hi Mac,
We're so glad to hear you found our service simple and straightforward. We appreciate your positive feedback!
Reply from Isle of Man Steam Packet Company
Hi David,
We're so pleased to hear you enjoyed your bus trip and found it well-organised. Thank you for your kind words!
We look forward to welcoming you onboard.
My booking was cancelled mid booking as…
My booking was cancelled mid booking as there was a price increase! The message was that someone else had booked already. But the only thing that had changed was the price! Very poor show! You can do better!
20 July 2026
Reply from Isle of Man Steam Packet Company
Hello Mr Woollaston, thank you for leaving a review.
We're sorry to hear that your booking cancelled as you were making it. We appreciate the frustration this must've caused. As ours is a live system, it may be that there was only one of the special offers left available when you were booking.
I can't remember having sny problems…
I can't remember having sny problems which is always good.
6 July 2026
Reply from Isle of Man Steam Packet Company
Hi Anthony,
We're glad to know you haven't experienced any problems. We appreciate your positive feedback!
We hope you have a pleasant journey onboard with us.
Reply from Isle of Man Steam Packet Company
Hi GC,
We're delighted to hear that you found our booking process easy and that you were able to amend your booking without any hassle. Thank you for your positive feedback; we truly appreciate it!
Very helpful person called Ian who took…
Very helpful person called Ian who took time and trouble with the reservation.
20 July 2026
Reply from Isle of Man Steam Packet Company
Hi John,
We're delighted to hear that our team member was helpful and dedicated time and effort to assist you with your reservation.
Thank you for sharing your positive experience! We hope to welcome you onboard soon.
The customer support office replied…
The customer support office replied immediately and very friendly to my wish for a booking change. 5 Stars!
6 July 2026
Reply from Isle of Man Steam Packet Company
Hello Jürgen,
We are so pleased to hear that our customer support team was able to assist you promptly and friendly with your booking change. We appreciate you sharing your positive experience!
We look forward to welcoming you onboard.
Reply from Isle of Man Steam Packet Company
Hi Jinni,
We are so pleased our booking process was easy for you. We appreciate your feedback, thank you! We look forward to welcoming you onboard soon.
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