Generally seamless booking experience. Only minor gripe - it would be nice to be able to select new booking dates from the "sailing/pricing available" page. You can shift a day in either direction,... See more
Company replied
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Review summary
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Reviews shaping this summary
I needed a comfortable reclining seat (which I wasn’t able to book online for the Mannanan) after having a major operation. The PSO looked after us when we boarded and ensured I had a quiet space with... See more
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Easy to use website with easy booking process. Check in efficient and plenty of available seating and decent food/drink options on board.Courtesy bus option very good and friendly service as I current... See more
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I’ve booked multiple trips on the steam packet ferry to the iom. I’m generally happy with the booking process / travel experience etc. My only quibble on this occasion is that I checked the price for... See more
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Company details
Written by the company
The Isle of Man Steam Packet Company operates daily ferry services connecting the Isle of Man with key ports in the UK and Ireland, including Heysham, Liverpool, Larne and Dublin. From our base in Douglas, we’ve been serving passengers, vehicles, and freight for over 190 years, making us the oldest continually operating passenger ferry company in the world. Whether you’re travelling for work, heading away for a weekend, or bringing the family over for a holiday, we aim to make your journey as comfortable and straightforward as possible. You can sail with your car, travel on foot, or even bring your pet. Onboard you’ll find lounges, cabins, a café, bar, shop and kids’ play areas. We’re proud of our history, but it’s today’s journey that matters. That’s why we continue to invest in our ships and service, ensuring we offer safe, reliable, and enjoyable travel across the Irish Sea. The Isle of Man Steam Packet Company: We take you there.
Contact info
Isle of Man Steam Packet Company Ltd., Bath Place, Imperial Buildings, IM1 2BY, Douglas, Isle of Man
- 01624 661661
- iom.reservations@steam-packet.com
- www.steam-packet.com
4.4
Excellent
9K reviews
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Reply from Isle of Man Steam Packet Company
Hi David,
We're so pleased to hear you enjoyed your bus trip and found it well-organised. Thank you for your kind words!
We look forward to welcoming you onboard.
My booking was cancelled mid booking as…
My booking was cancelled mid booking as there was a price increase! The message was that someone else had booked already. But the only thing that had changed was the price! Very poor show! You can do better!
20 July 2026
Reply from Isle of Man Steam Packet Company
Hello Mr Woollaston, thank you for leaving a review.
We're sorry to hear that your booking cancelled as you were making it. We appreciate the frustration this must've caused. As ours is a live system, it may be that there was only one of the special offers left available when you were booking.
I can't remember having sny problems…
I can't remember having sny problems which is always good.
6 July 2026
Reply from Isle of Man Steam Packet Company
Hi Anthony,
We're glad to know you haven't experienced any problems. We appreciate your positive feedback!
We hope you have a pleasant journey onboard with us.
Reply from Isle of Man Steam Packet Company
Hi GC,
We're delighted to hear that you found our booking process easy and that you were able to amend your booking without any hassle. Thank you for your positive feedback; we truly appreciate it!
Very helpful person called Ian who took…
Very helpful person called Ian who took time and trouble with the reservation.
20 July 2026
Reply from Isle of Man Steam Packet Company
Hi John,
We're delighted to hear that our team member was helpful and dedicated time and effort to assist you with your reservation.
Thank you for sharing your positive experience! We hope to welcome you onboard soon.
The customer support office replied…
The customer support office replied immediately and very friendly to my wish for a booking change. 5 Stars!
6 July 2026
Reply from Isle of Man Steam Packet Company
Hello Jürgen,
We are so pleased to hear that our customer support team was able to assist you promptly and friendly with your booking change. We appreciate you sharing your positive experience!
We look forward to welcoming you onboard.
Reply from Isle of Man Steam Packet Company
Hi Jinni,
We are so pleased our booking process was easy for you. We appreciate your feedback, thank you! We look forward to welcoming you onboard soon.
Reply from Isle of Man Steam Packet Company
Hi Elizabeth,
We're so pleased you found our service easy to use and that the timetables were a real help. Thank you for your positive feedback!
We look forward to welcoming you onboard.
Booking easy enough slightly problem…
Booking easy enough slightly problem getting seats to book took a few tries but otherwise ok.
Would be useful to have a page giving days you leave Larne and return rather than having to go back and forward to timetables.
18 July 2026
Reply from Isle of Man Steam Packet Company
Hello Flo,
We appreciate your feedback regarding the booking process and the suggestion for a clearer timetable display. We understand that navigating between timetables to find departure and return days can be inconvenient. We will certainly consider your suggestion for improving the website's clarity.
Thank you again.
Reply from Isle of Man Steam Packet Company
Hi Augustine,
We're so glad you found our booking system user-friendly. We appreciate you sharing your positive experience with us, thank you!
Quick & easy to follow
5 July 2026
Reply from Isle of Man Steam Packet Company
Hi Adrian,
We're so pleased you found our service quick and easy to follow. Thank you for taking the time to share your positive feedback with us!
We hope to welcome you onboard soon.
Found some aspects difficult to…
Found some aspects difficult to complete. Especially the DOB !
20 July 2026
Reply from Isle of Man Steam Packet Company
Hi Victoria,
We appreciate your feedback about some aspects being challenging, especially with the date of birth entry. We are always working to improve our processes for a smoother experience.
Thank you for taking the time to share your feedback with us.
It works but it could be simplified
It works but it could be simplified. The trip was from England to the IOM with a car. The options are from Heysham or Liverpool. There are additional options (cabin, booked seats, mobility problems etc). For most passengers, I believe that departure and arrival times are the major considerations. It would be easier if you stated the basic requirements (departure date, country, car/no car, additional requirements/none etc) and all relevant sailings and prices were shown.
19 July 2026
Reply from Isle of Man Steam Packet Company
Hello William,
We appreciate you sharing your feedback regarding the booking process for your trip. We understand your desire for a more streamlined experience, especially when considering departure times and prices as primary factors.
We are always looking for ways to simplify our booking system and your suggestions about presenting basic requirements and relevant sailings more clearly are very helpful. We will certainly take your comments into consideration as we work to improve our services.
Very straight forward booking process
1 July 2026
Reply from Isle of Man Steam Packet Company
Hi Clifford,
We're delighted to hear that you found our booking process to be very straightforward. Thank you for sharing your positive experience with us. We look forward to welcoming you onboard.
Reply from Isle of Man Steam Packet Company
Hi Andrew,
We are so pleased to hear that you found our booking process and website easy to use. We truly appreciate your positive feedback!
Reply from Isle of Man Steam Packet Company
Hi Nigel,
We are so pleased to hear that you found our service straightforward and easy to navigate. Thank you for your positive feedback; we truly appreciate it.
We look forward to welcoming you onboard.
Expensive TT visit…!
Great crossing, nice customer service and good facilities.
Only let down was the very expensive TT ticket prices…!
25 April 2026
Reply from Isle of Man Steam Packet Company
Hi Steve,
We're glad you enjoyed our service and facilities. We understand your concern about ticket pricing and appreciate you sharing your feedback with us, thank you.
Easy and reasonable price
19 July 2026
Reply from Isle of Man Steam Packet Company
Hi Makame,
We're so glad to hear that you found our services to be both straightforward and affordably priced. Your positive feedback is truly appreciated!
We hope to welcome you onboard soon.
Easy but Expensive
Easy to use, even if the cost of our return ticket was ridiculously expensive
19 July 2026
Reply from Isle of Man Steam Packet Company
Hi Ian,
We appreciate your feedback and are glad our service was easy to use. We understand your concern regarding the return ticket cost. We are always working to offer competitive pricing and understand the impact this has one customers.
Thank you again for your feedback.
confusing booking system
the website is very confusing it said there was no available booking for our dates but we had checked the sailing times and there was a sailing , somebody at the steam packet should have a look at stena's website it so simple and easy to book . also sailing times are awful .
19 July 2026
Reply from Isle of Man Steam Packet Company
Hi Terry, many thanks for your feedback.
We apologise for the confusion and frustration you experienced with our website and booking process. We appreciate your concerns regarding the availability and sailing times, and we are working to improve the clarity and ease of use of our online system.
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