Start Rescue Reviews 

4,650
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 644 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, knowledgeable staff and the incredibly easy-to-use mobile app for quickly arranging dependable roadside assistance. People deeply appreciate the regular check-in phone calls and professional support provided while waiting safely for help to reach them. Some reviewers were not happy with extended wait times and communication delays during particularly stressful emergency situations on the road. However, a few customers also mentioned frustrating difficulties when recovery arrangements faced unexpected setbacks, closed call logs, or rigid policy limitations. Overall, consumers continue to find the breakdown service remarkably reliable despite these occasional hurdles.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that technicians are polite, knowledgeable, and... See more

Staff

Users describe positive interactions with staff, highlighting helpful and friendly service from call handlers... See more

Response time

People report positive experiences with response times, frequently highlighting fast assistance and prompt... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting exceptional support and... See more

Application

Consumers find the app to be a positive and efficient tool, highlighting how easy it is to report a breakdown... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My latest experience with Startrescue was superb. I broke down on the hard shoulder of the motorwsy with my young son. I was able to speak to an operator immediately, I was given a prompt ETA for... See more

Company replied

Rated 5 out of 5 stars

From start to finish the mechanic was very friendly and very knowledgeable. They did arrive afternoon instead of the morning. But as the car was on our drive anyway wasn't a big issue. A thorough chec... See more

Company replied

Rated 5 out of 5 stars

Like an idiot I misfuelled my vehicle . In my panic I rang Start Rescue basically for advice. Emily answered and although at the beginning of her career co ordinated my recovery in less than an hour... See more

Company replied

Rated 5 out of 5 stars

When needed i got a quick response. Was kept updated regularly about recovery time, and asked if we were ok. Very calming to know that somebody is aware that you are in trouble and is getting you hel... See more

Company replied


Company details

  1. Auto Insurance Agency
  2. Car Repair and Maintenance
  3. Towing Service

Written by the company

At Start Rescue, we take pride in offering an alternative to the services you may already be used to from £31.58 PER YEAR! A Which? Recommended Provider for Breakdown Services for since 2019, we offer 5-star Defaqto cover, in terms of our most popular level of breakdown cover - 3 Star. We provide UNLIMITED callouts, misfuel cover and accident recovery all included as standard*. We prioritise our customers' safety and well-being, so you can count on the Start Rescue team to send the right help when you need it. *Unlimited call outs are not applicable to business breakdown cover policies.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(4,650)

626 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always punctual and go above beyond to…

Always punctual and go above beyond to help you to resolve problem ! Wouldn’t use anyone else !

28 May 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Sian,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from our recovery team.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Fabulous service

Fabulous service - arrived so quickly and recovered me to the local garage.

20 May 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Rosalyn,
Thank you for taking the time to leave us this review. We are pleased to hear that you received a fabulous service from our recovery team.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Amazing

Absolutely amazing. Forget the RAC I have had enough
Of them over the years.
Arrived within less than 30 mins and
Was allowed to be towed home and then re picked up when the garage could fit me in.
Do not hesitate to buy this breakdown cover

16 May 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Suzie,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from us.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Very impressed overall.

28 May 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Robin,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from our recovery team.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Reliable professional service

Horrible to need a breakdown service but the service from Start Rescue when needed is excellent and their professionalism and reliability makes the whole thing less stressful

28 May 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Lou,
Thank you for taking the time to leave us this review. We are pleased to hear that you received a reliable and professional service from our recovery team.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Great service for break downs and…

Great service for break downs and roadside service. Fast and efficient. I recommend Start Rescue.

15 May 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Richard,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the service you received from us and that you would recommend us.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

A implementation flat battery outside…

A implementation flat battery outside my home could have been a disaster. Thanks to Start Rescue it was swiftly resolved, it was my first time using the app and I was a little apprehensive, but it all worked fine. I was kept up to date with my request for help and a local mechanic arrived within 20 minutes, fixed the problem and left me a happy customer.

14 May 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Bruce,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from us.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Prompt response from Start Rescue…

Prompt response from Start Rescue following breakdown. I have been using them for years and no complaints. Reliable company.

26 May 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Elizabeth,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from our recovery team.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

App very easy to use

App very easy to use, on a very hot busy Bank holiday in the middle of nowhere with an undrivable car we were kept up to date on wait times. Very efficient recovery , kind and friendly.
Excellent service all round

25 May 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello,
Thank you for taking the time to leave us this review. We are pleased to hear that you found our app easy to use and that you received an overall excellent level of service.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Lone female traveller gets A1 rescue service

I'd rung Start Rescue on the Wednesday as I wanted to put my van onto my account but the lines were busy. I ended up sorting it online. Cue Thursday and I broke down in my car 80 miles from home. Whilst I was pondering my choices the phone rang. It was Start Rescue " you rang us yesterday but we were unable to take your call so I'm.calling you back now. Sorry for the delay. Is everything ok?"
" Wow. Divine timing" says I and explained I had broken down. The chap was very helpful and put me through to the rescue department where I spoke to a lovely, helpful lady. Within 45 minutes I was on a flatbed and the driver explained he was taking me to another service station to a smaller truck to take me to my local garage. He said there could be a wait.
Smaller truck was waiting for us, (no waiting time for me) My car was offloaded and reloaded to the smaller truck and we were off.
Lovely, chatty and helpful drivers.
The whole experience went so smoothly it was almost like it was orchestrated from above.
Turned a traumatic and frightening event (lone female traveller) into something quite pleasant and reassuring

14 May 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Annie,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from us.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Very prompt service

Very prompt service. The mechanic was here within 10 minutes and sorted the breakdown issue out completely.

14 May 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Wayne,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from our recovery team.
Best Wishes, the Start Rescue Team

Rated 4 out of 5 stars

All staff throughout were helpful and…

All staff throughout were helpful and kept me informed at every stage

25 May 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello,
Thank you for taking the time to leave us this review. We are pleased to hear that you received a helpful and well-informed level of service from our recovery team.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Broke down on a Bank Holiday Sunday

Broke down on a Bank Holiday Sunday. Contacted Start at 8am and had a breakdown recovery van by 9.30am. I was on the road again in 10mins. Fantastic service. I used to use the RAC before, and I waited over 5 hours for a van to turn up.

24 May 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello John,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the service you received from us.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Great as always

We've been woth Start Rescue for about 15 years now. I have never been let down.
On this occasion, I was stuck on the top floor of a multi storey at a hospital, with my 93 Mum. Your associate was with us within 40 mins. Your agents called us twice in thst time, to ensure we were OK.
The lovely man fro Owl was so kind and helpful. We were on our way home in less than two hours from leaving the hospital.
Well done to all and thank you

12 May 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Alvina,
Thank you for taking the time to leave us this review. We are pleased to hear that you received a professional and helpful service from our recovery team.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Really impressed with service provided…

Really impressed with service provided by start rescue. I unfortunately have had to get help 3 times in the last couple of months. I do however have to say that the 3rd rescue responder put the previous 2 to shame ! All 3 incidents were dealt with by tears of Sutton Bridge. The ist did not have adequate kit to test alternator etc and merely got me started and recommended me to go to Halfords to check battery and alternator? Having replaced both a year ago I returned to garage who did initial work who assured me that both were working fine? 2nd time I again was started with jump leads and told to stop using start/stop function which was draining battery? 3rd time Naz actually had proper equipment to test both battery and alternator etc he advised me that I have an electrical issue and need to get a diagnosis to determine cause of battery drainage? He also gave me a couple of tips of how to help in the future. 3rd time lucky! Well done Naz

25 May 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Mary,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the service you received from us.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

A swift response and the issue resolved…

A swift response and the issue resolved swiftly and professionally.

21 May 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Jonathan,
Thank you for taking the time to leave us this review. We are pleased to hear that you received a professional level of service from our recovery team.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Like an idiot I misfuelled my vehicle

Like an idiot I misfuelled my vehicle . In my panic I rang Start Rescue basically for advice. Emily answered and although at the beginning of her career co ordinated my recovery in less than an hour. The morning after a fuel specialist was sent to my home to drain the tank and put enough diesel and additive to get to a filling station.
Absolutely blown away by the service I received.
Thank you.

21 May 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Timothy,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the service you received from us.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Great Service as Always

Great staff, great service, they keep you updated throughout, you couldn't get a better reliable service anywhere else, and as a single woman this is very important, to feel safe.

18 May 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Viv,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from our recovery team.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Used app for assistance

Used app for assistance, recovery attended quickly, knowledgeable technician unfortunately not able to repair but my car was recovered to my local garage all within 2 hours
Great service, highly recommend

21 May 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Stephen,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the service you received and that you would recommend us.
Best Wishes, the Start Rescue Team

Rated 2 out of 5 stars

Started great but ended poor.

Have used in the past and had a great option for motorbikes as had the pay for the call-out about £30 option and then if I break down I paid for the recovery of about £60 I think it was which was great but after trying to renew that option is no longer available and the basic cover is four times the price and the sucker punch they won’t even cover in Europe . Shocking very poor company progress the last few years.

9 April 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Mr Jackson,
Thank you for your feedback.
We are sorry to hear of your disappointment that we are unable to offer cover for your motorbike in Europe. This may be due to the age of your vehicle, we presently don't offer European cover to vehicles over 10 years of age.
If we can be of any further assistance, please do not hesitate to get in touch.
Best wishes, the Start Rescue team

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