My latest experience with Startrescue was superb. I broke down on the hard shoulder of the motorwsy with my young son. I was able to speak to an operator immediately, I was given a prompt ETA for... See more
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Review summary
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From start to finish the mechanic was very friendly and very knowledgeable. They did arrive afternoon instead of the morning. But as the car was on our drive anyway wasn't a big issue. A thorough chec... See more
Company replied
Like an idiot I misfuelled my vehicle . In my panic I rang Start Rescue basically for advice. Emily answered and although at the beginning of her career co ordinated my recovery in less than an hour... See more
Company replied
When needed i got a quick response. Was kept updated regularly about recovery time, and asked if we were ok. Very calming to know that somebody is aware that you are in trouble and is getting you hel... See more
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Company details
Written by the company
At Start Rescue, we take pride in offering an alternative to the services you may already be used to from £31.58 PER YEAR! A Which? Recommended Provider for Breakdown Services for since 2019, we offer 5-star Defaqto cover, in terms of our most popular level of breakdown cover - 3 Star. We provide UNLIMITED callouts, misfuel cover and accident recovery all included as standard*. We prioritise our customers' safety and well-being, so you can count on the Start Rescue team to send the right help when you need it. *Unlimited call outs are not applicable to business breakdown cover policies.
Contact info
Axis Court, North Station Road, CO1 1UX, Colchester, United Kingdom
- 01206 655000
- Enquiries@startrescue.co.uk
- www.startrescue.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
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Used app for assistance
Used app for assistance, recovery attended quickly, knowledgeable technician unfortunately not able to repair but my car was recovered to my local garage all within 2 hours
Great service, highly recommend
21 May 2026
Unprompted review
Reply from Start Rescue
Hello Stephen,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the service you received and that you would recommend us.
Best Wishes, the Start Rescue Team
Started great but ended poor.
Have used in the past and had a great option for motorbikes as had the pay for the call-out about £30 option and then if I break down I paid for the recovery of about £60 I think it was which was great but after trying to renew that option is no longer available and the basic cover is four times the price and the sucker punch they won’t even cover in Europe . Shocking very poor company progress the last few years.
9 April 2026
Unprompted review
Reply from Start Rescue
Hello Mr Jackson,
Thank you for your feedback.
We are sorry to hear of your disappointment that we are unable to offer cover for your motorbike in Europe. This may be due to the age of your vehicle, we presently don't offer European cover to vehicles over 10 years of age.
If we can be of any further assistance, please do not hesitate to get in touch.
Best wishes, the Start Rescue team
Reply from Start Rescue
Hello Elisabeth,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from our recovery team.
Best Wishes, the Start Rescue Team
Superb & swift service offered by this…
Superb & swift service offered by this company. Would highly recommend.
19 May 2026
Unprompted review
Reply from Start Rescue
Hello,
Thank you for taking the time to leave us this review. We are pleased to hear that you received a superb level of service and that you would recommend us.
Best Wishes, the Start Rescue Team
Response to my call for assistance was… Quick and efficient
Response to my call for assistance was very fast and the mechanic arrived in the time indicated on the App. Superb service.
9 May 2026
Unprompted review
Reply from Start Rescue
Hello Ron,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from us.
Best Wishes, the Start Rescue Team
I was thrilled with the service I…
I was thrilled with the service I received. From that first call to them coming out and getting my car going was a really positive experience.
8 May 2026
Unprompted review
Reply from Start Rescue
Hello Jinny,
Thank you for taking the time to leave us this review. We are pleased to hear that you had such a positive experience with us.
Best Wishes, the Start Rescue Team
Easy to use app
Easy to use app. Fast response from engineer. Overall an Exemplary service. TYVM
18 May 2026
Unprompted review
Reply from Start Rescue
Hello Ron,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very pleased to hear that you received an excellent level of service from our recovery team.
Best wishes, the Start Rescue team
Insist on paying for 50 weeks for a car…
Insist on paying for 50 weeks for a car you no longer own. What am I paying for you have no risk to cover!
21 May 2026
Unprompted review
Reply from Start Rescue
Hello Eamonn,
We are sorry to hear of your dissatisfaction. As per our policy term and conditions, refunds are not available after the 14 day cooling-off period or if a claim has been made.
For an annual policy, we offer the ability for you to change the vehicle on your policy to cover another vehicle at the same home address for the rest of the policy term.
Best wishes, the Start Rescue team
Great communication
Great communication, accurate estimate of arrival time and the company they used to do the actual work was very good/communicative soon. Dropped one star because it was over an hour's wait, but this was not really a problem as I was at home and they communicated so well.
15 May 2026
Unprompted review
Reply from Start Rescue
Hello Laura,
Thank you for taking the time to provide a review.
We are very pleased to hear that you are happy with the service received from our recovery team.
Best wishes, the Start Rescue team
Clutch failed on my car outside my…
Clutch failed on my car outside my house arranged with the garage to get it repaired but required a means of getting the car 3 miles away from the house to the garage I phoned Start Rescue who were exceptional after just 1 call they arranged the recovery truck and in no time the car was delivered to the garage for repair they even kept me in the loop very pleased with them
4 May 2026
Unprompted review
Reply from Start Rescue
Hello Marina,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very happy to hear that the service you received met your expectations.
Best wishes, the Start Rescue team
Prompt service by a very helpful…
Prompt service by a very helpful concerned Telephone operator. the technician was also very prompt, knowledgeable and dealt with the problem quickly and efficiently and was very friendly.
top marks to all concerned and I've signed up with you for another year
16 May 2026
Unprompted review
Reply from Start Rescue
Hello Graham,
Thank you for taking the time to provide a review, your opinion matters to us.
We are glad to hear that you received an excellent level of service from our recovery team and we are very pleased that you have chosen to renew your breakdown cover with us. Thank you!
Best wishes, the Start Rescue team
Prompt call out service and friendly…
Prompt call out service and friendly mechanic
19 May 2026
Unprompted review
Reply from Start Rescue
Hello Mrs Dalawar,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team.
Best wishes, the Start Rescue team
Been with startrescue for several years…
Been with startrescue for several years , alway had positive experiences when ive needed assistance , mount pleasant breakdown is the local recovery they use , equally excellent
15 May 2026
Unprompted review
Reply from Start Rescue
Hello Sharon,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team.
Best wishes, the Start Rescue team
Very prompt
I've only had to use the service once but it was easy to report the issue using the app and the vehicle was recovered very promptly.
13 May 2026
Unprompted review
Reply from Start Rescue
Thank you for taking the time to provide a review, your opinion matters to us.
We are very happy to hear that the service you received met your expectations.
Best wishes, the Start Rescue team
Reply from Start Rescue
Hello Mr Sano,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very happy to hear that the service you received met your expectations.
Best wishes, the Start Rescue team
Fix the unfixable
On Time arrival, examining the problem forensically, try to fix the issue. On failre towing to the prescbed garage who were able to fix.
8 May 2026
Unprompted review
Reply from Start Rescue
Hello Kuldip,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very pleased to hear that you received an excellent level of service from our recovery operator.
Best wishes, the Start Rescue team
Start rescue app just worked
Start rescue app just worked. Kept up to date with progress via the live tracker and back on the road in under an hour from first contact with Start. Unlike so many other services, it just worked and no guess work required.
12 May 2026
Unprompted review
Reply from Start Rescue
Hello Martin,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very happy to hear of your satisfaction in the service received.
Best wishes, the Start Rescue team
The mechanic arrived so quickly
The mechanic was with us so quickly I was quite amazed. I’ve never had to wait too long, to be honest. I have only good things to say about the service
29 April 2026
Unprompted review
Reply from Start Rescue
Hello Mrs Weiner,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very happy to hear that the service you have received has met your expectations.
Best wishes, the Start Rescue team
The only breakdown service I trust
The app is really easy to use. They use local garages to respond to your fallout so they are usually there pretty quickly. I was attended to in 20 minutes. By far this is best company for me as they are well priced, customer service is great and their policy's are very inclusive
14 May 2026
Unprompted review
Reply from Start Rescue
Hello Angela,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very happy to hear that the service you have received has met your expectations.
Best wishes, the Start Rescue team
Rapid recovery
Rapid, trouble free recovery and delivery to garage for repair
29 April 2026
Unprompted review
Reply from Start Rescue
Hello Jacqueline,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team.
Best wishes, the Start Rescue team
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