Standout Reviews 

266
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

On Tuesday evening, I bought a bag that was cheaper than the brand's website. I didn't get a confirmation email, so I came here to check the reviews and they put me at ease. The next morning, I got... See more

Rated 5 out of 5 stars

Order was delivered next day which was excellent. Returns paid for by Standout and they provide Royal mail collection. Customer service reply was prompt and polite. Other online retailers could lea... See more

Rated 5 out of 5 stars

After a mistake with address ( totally my fault) I had great customer service from this store I ordered caterpillar boots after years of wearing Dr martens (too expensive now) I got 2 pairs of c... See more

Rated 5 out of 5 stars

My first experience of ordering on standout and what a great experience, efficient and fast delivery and Roger really helped in dispatching the order for me before I went away. I Cannot recommend them... See more

Company details

  1. Men's Clothing Store

Information provided by various external sources

Men's designer clothing online at Standout. With FREE UK delivery and returns and over 60 designer labels to choose from including Superdry, Converse, Tommy Hilfiger and much more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

266 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(266)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wow.This company is absolutely amazing

Wow.This company is absolutely amazing. I really needed there help and they were extremely supportive and went above and beyond to help me. I would highly recommend this company. They have lots of upto date clothing very fashionable and at low prices and its all online.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Super quick delivery even just before Christmas!!
Free delivery and free returns meaning I could confidently order two sizes knowing I wouldn’t be overpaying for delivery or the returns
Had a minor issue with one of my returns but it was dealt with within an hour of emailing them and the correct refund was given
A very personal service. Will definitely buy again knowing confidently i will receive a standout service
5* service and communication

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Very competitive prices for quality…

Very competitive prices for quality products. Fast postage. EXCELLENT CUSTOMER SERVICE!!!!!! Roger Martin went above and beyond to help me. His reply time was almost instant. Theres alot of companies out there who could learn alot from this guy. 100% i will be back. HIGHLY RECOMMEND!!!!!

8 January 2026
Unprompted review
Rated 5 out of 5 stars

First time I’ve used Standout

First time I’ve used Standout, purchased a pair of shorts at a fair price, item arrived with a few blemishes so I raised the concern to the customer service team who were happy to help resolve the issue in a blink.. Nothing but high marks from me and will no doubt use again

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service

Outstanding Customer Service, from Thomas and Daniel. From realising I had made an error on my order to confirming they would process a refund and cancel my order, the customer service team kept me updated. Thank you team I will definitely be using this company again

14 December 2025
Unprompted review
Rated 5 out of 5 stars

Faultless customer service

I’m writing unprompted to say how impressed I am with Standout. There was a problem with the delivery of my order and Roger and the team sorted it straight away, calmly and without any hassle. I honestly can’t remember a better experience of customer service and would certainly have been waiting longer without guarantee of satisfaction with a larger organisation. I’ll be happily buying from them again for years to come. Thank you, Standout.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Good range of products

Good range of products. Easy ordering. Fast free delivery (or pay 99p for day after...).
Highly recommended.
Would definitely use again...

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Incredible customer service

Incredible customer service. Solved an issue that was entirely of my own making but went above and beyond to help me. Would not hesitate to buy from this site again. Excellent product and even better customer service.

10 November 2025
Unprompted review
Rated 1 out of 5 stars

Poor customer service

I’d like to write a balanced review based on my experience with Standout which unfortunately had turned out to be a disaster. I placed an order 27/10/2025 for three items totalling £250 (well priced in all fairness). However, their chosen courier decided to leave the parcel in my building unattended and without seeking consent, that subsequently ended up going missing. Now, I contacted Standout about the issue who were rather responsive but 12 days after the event deemed it reasonable to suggest that I wait an additional 30 days for a Royal Mail investigation. The tonality of their responses seemed to have changed despite following their instructions with regards to the denial of receipt processes.

Fundamentally what Standout fail to understand is that they hold a contract with couriers of their choosing and the onus is on them to ensure safe delivery in line with consumer law. No replacement nor refund was offered and I have continually needed to initiate contact with them. So, for those of you who do intend to buy from this retailer it would be wrong to suggest that in terms of pricing they do not present themselves as a viable retailer, but in terms of problem handling be prepared to expect a rather poor remedial service.

****update****
Granted you are a small retailer, but with every respect and I truly mean no disrespect, you are transacting as a retailer all the same. GPS does not suggest safe delivery and this instance would be a great example that it does not ensure safe delivery.

27 October 2025
Unprompted review
Standout logo

Reply from Standout

Very sorry for the issue. We do send all orders fully tracked with photo and GPS delivery. As a small company we do have to log each claim and investigation with Royal Mail - we ask for time for the response back. As it did show delivery to your address and within your hallway.

Rated 5 out of 5 stars

Highly recommended!

Brilliant! I purchased a Ted Baker 'Harrington' quilted jacket, to replace the same garment which had been accidentally damaged. Fantastic reduction on the RRP, the item is also available at a reduced price on some other clothing websites, but nowhere near the reduction offered by Standout. The website and ordering process is very easy to negotiate. Very rapid dispatch of the item and sent via Royal Mail Tracked. Very well packed, including a full-garment-length cellophane cover around the garment, and received in perfect condition with no fold or crush marks. Extremely happy with every aspect of my purchase and would most certainly order from this company again. Highly recommended!

29 September 2025
Unprompted review
Rated 1 out of 5 stars

Avoid At All Costs

Product not arrived but the weight of the parcel confirms it's sent??? Returns to Netherlands? Communications poor and suggest various issues all of which are mine! Avoid at all costs, a reply says I'm been abusive?, So now we have deformation as well, having the temerity to question what's been done is abusive?

21 September 2025
Unprompted review
Standout logo

Reply from Standout

Very sorry for the issue with the order. We have tried to resolve and be polite the whole time. At no stage did we blame you for any issues. There was a delivery dispute for 1 item that we had asked some extra questions on. You have said poor communication but we responded to emails within 30 minutes, even out of hours. We provided a free returns label - which does go through Netherlands for clearance with our carrier (As your country is not the UK). We have tried our best to help and respond in a timely manner.

Rated 5 out of 5 stars

Super fast dispatch after ordering

Super fast dispatch after ordering! My first time using Standout - I saw they had an item on sale which I tried to buy direct from Deus ex Machina but was sold out. V pleased with the service from Standout and their Sale/discounted price.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

No problems

Ordered a Ted Baker coat and it turned up as described in excellent condition. The international post was a bit slow but not their fault.

5 September 2025
Unprompted review
Rated 4 out of 5 stars

Definitely Standout

Good designer clothes at discounted prices. I ordered Tommy hilfiger sweatshirt and polo good on quality fast free delivery what's not to like. Roger is the man for customer service had a issue price resolved quickly

19 July 2025
Unprompted review

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