After having a lengthy, frustrating experience with AI customer service from Global Sports Brand last 2 months, I was very sceptical with online retailers when I needed to size up my purchase.... See more
Company replied
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Review summary
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There was a quick response in despatching my order. I was informed when it had been despatched for delivery. In theory my order should have arrived the next day after despatch. Delivery by Evri too... See more
Company replied
I had a fault with the shoes that I purchased from SportShoes. I contacted them and was given a free return postage label the same day. Within a couple of hours of receiving the shoes, they had... See more
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I ordered a pair of shorts which arrived very quickly, however, I needed to change to a larger size and encountering a technical issue (my problem) spoke to Bess who was most helpful in guiding me.... See more
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Company details
Written by the company
SportsShoes.com, the UK's number 1 Run, Gym & Hike retailer. We specialise in footwear and apparel for beginner enthusiasts to elite level athletes. Our teams work tirelessly to make our customer experience better and better so people can choose the right shoes and apparel to achieve their fitness goals.
Contact info
SportsShoes.com, The Park, Jubilee Way, BD18 1QG, Bradford, United Kingdom
- +441274 530 530
- customerservice@sportsshoes.com
- www.sportsshoes.com
4.5
Excellent
108K reviews
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Reply from SportsShoes.com
We appreciate your positive feedback! We are delighted you valued our prompt delivery and affordable price.
Evri 🤔
Hi, probably not you as the order was shipped out on Monday. Evri seem to have the parcel at the local depot for over 24 hours. Today is Thursday and unlikely to receive it today. Online store needs better support and service given the cost of postage/time.
7 July 2026
Reply from SportsShoes.com
Good afternoon,
Thank you for taking the time to leave your review.
We're sorry to hear that your delivery has been delayed and understand your frustration, especially when the parcel has remained at the local depot for longer than expected.
Our Delivery Support Team is looking into this and will be in touch with you via email as soon as they have an update from the courier.
For any future order issues, such as delivery delays, please don't hesitate to contact us directly at customerservice@sportsshoes.com so we can investigate and assist you as quickly as possible.
We apologise for the inconvenience caused and appreciate your patience.
Kind regards,
The SportsShoes.com Team
Reply from SportsShoes.com
We're so pleased you valued our great pricing and easy purchasing experience! We appreciate your positive feedback.
Reply from SportsShoes.com
Thank you for your five star review!
Reply from SportsShoes.com
Thank you for your five star review!
Excellent customer service
Excellent customer service, fast and responsive. Good prices, fast delivery.
7 July 2026
Reply from SportsShoes.com
We're so pleased you valued our excellent customer service, quick responses, good prices, and fast delivery!
Reply from SportsShoes.com
We're so happy to hear you're pleased with the trainers and our quick delivery! Thank you for your wonderful feedback.
Reply from SportsShoes.com
We appreciate your positive feedback! We're delighted to hear that you found our delivery process to be both easy and quick.
Reply from SportsShoes.com
We're so pleased to hear that your ordering experience was easy and that your delivery was quick. Thank you for taking the time to share your positive feedback!
Speedy delivery and excellent price for…
Speedy delivery and excellent price for shoes.
Regularly order from this website and they fill and deliver orders very quickly.
7 July 2026
Reply from SportsShoes.com
We're so pleased to hear you consistently receive speedy delivery and find our prices excellent! Thank you for your wonderful feedback.
Great products & prices
Speedy delivery. Great products, prices & service. I am and will continue to be a returning customer
7 July 2026
Reply from SportsShoes.com
We're so pleased you valued our speedy delivery, great products, prices, and service! We appreciate your kind words and look forward to serving you again as a returning customer.
Extremely quick and easy
7 July 2026
Reply from SportsShoes.com
We're delighted to hear that you had such a quick and easy experience with us. Thank you for your wonderful feedback!
I am still waiting to receive the…
I am still waiting to receive the shoes. Poor delivery system.
7 July 2026
Reply from SportsShoes.com
Good afternoon,
Thank you for taking the time to leave your review.
We're very sorry to hear that you're still waiting for your order and understand how disappointing this must be.
Our Delivery Support Team is currently looking into this and will be in touch with you via email as soon as they have an update. They will work with the courier to resolve the issue as quickly as possible.
We sincerely apologise for the inconvenience caused and appreciate your patience while we investigate.
Kind regards,
The SportsShoes.com Team
Reply from SportsShoes.com
Thank you for your kind feedback! We are delighted to hear you had a great experience with our service. We truly appreciate it!
Reply from SportsShoes.com
Good afternoon,
Thank you for taking the time to leave your review.
We're delighted to hear that your order arrived promptly and that the product was exactly as you expected.
Thank you for your kind feedback. We're pleased you had a positive experience shopping with us, and we look forward to welcoming you back again soon.
Kind regards,
The SportsShoes.com Team
Reply from SportsShoes.com
We are so pleased to hear that you experienced excellent service from order to delivery. Thank you for your wonderful feedback!
Reply from SportsShoes.com
We're so pleased you found the ordering process seamless and the delivery quicker than you expected. Thank you for your kind words!
Reply from SportsShoes.com
We appreciate your positive feedback! We're so glad you found our customer service helpful with your order query.
Fast efficient service and great price…
Fast efficient service and great price for Hoka Mach 7
6 July 2026
Reply from SportsShoes.com
We appreciate your positive feedback! We are delighted you valued our quick and efficient service, along with the excellent price for your Hoka Mach 7.
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