After having a lengthy, frustrating experience with AI customer service from Global Sports Brand last 2 months, I was very sceptical with online retailers when I needed to size up my purchase.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There was a quick response in despatching my order. I was informed when it had been despatched for delivery. In theory my order should have arrived the next day after despatch. Delivery by Evri too... See more
Company replied
I had a fault with the shoes that I purchased from SportShoes. I contacted them and was given a free return postage label the same day. Within a couple of hours of receiving the shoes, they had... See more
Company replied
I ordered a pair of shorts which arrived very quickly, however, I needed to change to a larger size and encountering a technical issue (my problem) spoke to Bess who was most helpful in guiding me.... See more
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Company details
Written by the company
SportsShoes.com, the UK's number 1 Run, Gym & Hike retailer. We specialise in footwear and apparel for beginner enthusiasts to elite level athletes. Our teams work tirelessly to make our customer experience better and better so people can choose the right shoes and apparel to achieve their fitness goals.
Contact info
SportsShoes.com, The Park, Jubilee Way, BD18 1QG, Bradford, United Kingdom
- +441274 530 530
- customerservice@sportsshoes.com
- www.sportsshoes.com
4.5
Excellent
108K reviews
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Reply from SportsShoes.com
We appreciate your positive feedback! We are so pleased that you were happy with the good price, quality product, and speedy delivery of your order.
I was talking to a guy in Customer…
I was talking to a guy in Customer Service and he provided for me a great and excellent job with details in a speedgoat 6 Hoka for Jr.kids.
It was an excellent experience. I'm reside in Ireland...
Thank you lotd, Maria Rozo
7 July 2026
Unprompted review
Reply from SportsShoes.com
We're so pleased to hear that you had such an excellent experience with our customer service team. We appreciate your kind words and are happy we could assist you with the details for the Hoka shoes.
I had a fault with my shoes
I had a fault with my shoes. Which I bought a few months ago. When I emailed Angela got back to me quickly. Resolved the issue quickly.
6 July 2026
Unprompted review
Reply from SportsShoes.com
We're delighted to hear that the issue with your shoes was resolved quickly and efficiently. We appreciate you taking the time to share your positive experience with us.
I had a really good experience when…
I had a really good experience when less than two months my Altra trainer sole started coming away from the shoe! Prompt and really helpful customer service which was appreciated. Shout out to Connor and the nameless others who helped me get some new replacement trainers pronto!
7 July 2026
Unprompted review
Reply from SportsShoes.com
We are so pleased to hear that our customer service team was prompt and helpful in resolving the issue with your trainers. We are glad we could get your replacement to you quickly.
I had a faulty pair of trainers
I had a faulty pair of trainers. I contacted sports shoes and they responded very quickly. The matter was dealt with very quickly after returning the shoes. Big thanks to Beth and Chloe for their excellent customer service. I will order with confidence from this company.
3 July 2026
Unprompted review
Reply from SportsShoes.com
We are so pleased to hear about your positive experience with our team! It's wonderful that the matter was dealt with quickly and efficiently. We truly appreciate your kind words and look forward to your continued custom.
Reply from SportsShoes.com
We appreciate your positive feedback! We are delighted to hear that you found our service to be very quick and efficient. Your high recommendation means a lot to us.
A very good price for these shoes
A very good price for these shoes, and they were dispatched and delivered more quickly than I expected. Great design and a good fit.
4 July 2026
Reply from SportsShoes.com
We're so pleased you found a great price for your shoes and that they were delivered more quickly than you expected! We're also delighted you love the design and fit.
Prompt delivery of shoes
Prompt delivery of shoes. Nimbus 28 extremely comfortable from the off.
28 June 2026
Reply from SportsShoes.com
We're so pleased your shoes were delivered promptly and that your Nimbus 28s are extremely comfortable right from the start! Thank you for your wonderful feedback.
Reply from SportsShoes.com
We're so pleased to hear you were happy with your shoes, the quick delivery, and that you experienced no hassle! We truly appreciate your positive feedback.
Reply from SportsShoes.com
We appreciate your positive feedback! We are delighted to hear that you valued our good service and timely, accurate delivery.
Love this company
Love this company. Huge selection of shoes, clothing and equipment and always great prices.
30 June 2026
Reply from SportsShoes.com
We're so pleased you love our company and appreciate our huge selection of shoes, clothing, and equipment, along with our great prices! Thank you for your wonderful feedback.
Paid for 48 hour delivery and shoes are…
Paid for 48 hour delivery and shoes are not due to arrive until 5 days post order
5 July 2026
Reply from SportsShoes.com
Good afternoon,
Thank you for taking the time to leave your review.
We're sorry to hear that you were concerned about the status of your order.
Having reviewed your order, we can see that it was placed on Saturday. As stated on our website, our 2 working day delivery service applies to orders placed before 5:00pm, Monday to Friday. Your tracking information shows that your parcel is expected to be delivered by Wednesday, 08 July 2026, which is within the expected delivery timeframe from when your order was placed.
We hope your order reaches you shortly and that you enjoy your new purchase.
The SportsShoes.com Team.
Reply from SportsShoes.com
We appreciate your positive feedback! We are delighted to hear that you consistently receive quick service and delivery.
Quick delivery
Ordered fairly late in the day and the trainers were delivered the following day.
1 July 2026
Reply from SportsShoes.com
We're thrilled to hear that your trainers were delivered so quickly, even with a late order! Thank you for your positive feedback.
Shabana was really helpful in helping…
Shabana was really helpful in helping me reorder my shoes, she ensured it was a very smooth process!
7 July 2026
Unprompted review
Reply from SportsShoes.com
We're so pleased to hear that your reorder process was smooth and helpful! Thank you for your wonderful feedback.
Reply from SportsShoes.com
We're so pleased you valued our great price, excellent customer experience, and prompt delivery! We appreciate your positive feedback.
Reply from SportsShoes.com
Thank you for your five star review!
Fantastic customer service
I've often used SportShoes.com. I find they have a great selection of running trainers and are competitively priced. Recently I bought the wrong size in error, with a discount code I could only use once. I emailed them and they helped me return the shoes for an exchange which allowed me to keep the discount. Thank you!
29 June 2026
Unprompted review
Reply from SportsShoes.com
We're so pleased to hear you appreciate our selection and competitive pricing. We're glad our team could assist with your exchange, allowing you to keep your discount. Thank you for your kind words!
Reply from SportsShoes.com
We appreciate your positive feedback! We are so happy you valued our affordable, fast, and efficient service.
Super fast delivery
Super fast delivery. Sidrah sorted my issue quickly when I needed an exchange. Excellent service.
7 July 2026
Unprompted review
Reply from SportsShoes.com
We're so pleased you valued our super fast delivery and that our team member quickly sorted out your exchange. Thank you for your positive feedback!
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