Solihull Carpets Reviews 

183
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the showroom staff for being exceptionally helpful, patient, and providing expert advice when choosing various flooring options. People appreciate the smooth communication and professional guidance received throughout the entire process from initial consultation to final planning. Some people also noted that the installation teams arrived promptly on schedule and maintained a tidy workspace. Consumers are consistently pleased with the exceptional quality of the finished installations and the wide selection of available products. Many reviewers express their strong willingness to return for future projects and recommend the business to others.

What people talk about most

Staff

People report positive experiences with staff, highlighting friendly and knowledgeable service from showroom... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless process from the initial in-store... See more

Product

Clients share positive opinions on product selection, highlighting an excellent and massive range of options... See more

Quality

Users describe positive satisfaction with quality, highlighting the massive product range and willingness to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Friendly staff at both Studley and Shirley showrooms. No high pressure selling. Although neither shop actually has a sample of the bathroom flooring we wanted, they were able to order the flooring we... See more

Rated 5 out of 5 stars

We had a great experience from start to finish with Solihull Carpets. We don’t know much about carpet types but the staff were so helpful and gave excellent advice for our needs. We brought several sa... See more

Rated 5 out of 5 stars

Great service from all the members of staff, estimators, fitters. Excellent range of products . Emma was v patient while we were chosing our carpets and bathroom flooring. She came up with differ... See more

Rated 5 out of 5 stars

Just had the whole of our upstairs and stairs carpeted by Solihull Carpets - and we couldn't be happier. Emma in the showroom has been amazing, helping us decide the perfect carpets for our rooms and... See more


Company details

  1. Carpet Store
  2. Carpet Installer
  3. Flooring Store

Written by the company

Our extensive ranges of top grade carpets and luxury vinyl flooring are available at incredible prices. Our showroom has hundreds of carpets on display to choose from. Why not pop down and see us?


Contact info

4.9

Excellent

TrustScore 5 out of 5

183 reviews

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No recent history of asking for reviews

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4.9

All reviews

(183)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

We have used Solihull Carpets twice…

We have used Solihull Carpets twice before and were very pleased with them, so decided to use them again to fit the vinyl flooring in our two bathrooms and conservatory.
Emma in the Shirley showroom was as usual very helpful in selecting the right grades and the best directions for the patterns to run, and Simon the fitter made a superb job of the installation.
They are a small friendly local company and I can’t recommend them enough.

17 March 2023
Unprompted review
Rated 5 out of 5 stars

Just Fabulous!

I decided to use Solihull Carpets after a recommendation from a friend . I visited the shop and was greeted by Blake and Emma . Both were really helpful , listened to what I needed as I was re carpeting my three storey house .
Emma is an absolute delight and has excellent customer service skills as well as being approachable and friendly .
Blake came to measure my property and my fit was completed on the 11th/ 18th September.
Wes , Blake and James completed my fit and were more than helpful , they did an absolutely superb job and I am delighted.
Well done Solihull carpets ! I wouldn’t go anywhere else !
Many thanks 😊
Amanda .

18 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout.
Emma swung the sale for us initially as she was just so friendly & helpful.
Lisa took our order and was so efficient setting everything in place and Wes and Richard did a superb fitting job.
I can honestly say the customer service and workmanship was truly second to none.
I would highly recommend Solihull Carpets.

25 August 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service once again from…

Excellent service once again from Solihull carpets right from initial visit through to the carpet being fitted. Lovely local company who value their customers-wouldn’t go anywhere else for flooring thank you

3 August 2023
Unprompted review
Rated 5 out of 5 stars

I wouldn't go anywhere else now!!

I wouldn't go anywhere else now!!! Solihull Carpets have recently fitted a carpet for us and they were clean, quick and precise, I required a join in my carpet and I can not for the life of me find it!!

Fabulous Job and we will definatly be revisiting!!!

Thank you for your service.

1 August 2023
Unprompted review
Rated 5 out of 5 stars

Job well done

Solihull Carpets did a great job for us so I felt comfortable recommending them for my mother. Blake and Wes were both lovely and were brilliant with mom. They were on time, very helpful and did a cracking job. Mom is thrilled.

27 July 2023
Unprompted review
Rated 5 out of 5 stars

We are delighted with our new kitchen…

We are delighted with our new kitchen floor. The advice and support that we were given in the shop was extremely helpful.
The preparation and installation carried out by Blake, Wesley and James was first class. They were a delight to have in our home.
Thank you

10 July 2023
Unprompted review
Rated 5 out of 5 stars

Fabulous Service

Well what can I say yet another Fabulous carpet fit. We had our hall stairs and landing. Living room fitted. We were so happy with the service we decided to have our 3 bedrooms done as well. From Emma and Liza in the store to the friendly fitters every thing was great. We would recommend them to any one needing new carpets.

28 June 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, this is the second time I have used Solihull Carpets. The service was friendly and helpful from choosing the carpet to the fitting. I would definitely recommend.

9 June 2023
Unprompted review
Rated 5 out of 5 stars

Solihull Carpets every time

Solihull Carpets have been round twice to lay first bedrooms and then stairs and landing carpets. Really great quality and Blake who fitted our second lot of carpets has provided fantastic advice about another flooring issue we have had. (Not related to Solihull carpets but one of the larger flooring firms). He was so knowledgeable and helpful. All of this on top of great carpet fitting.

10 May 2023
Unprompted review
Rated 5 out of 5 stars

Extremely Pleased

I purchased a new carpet for my hall and landing and was impressed with the fitting and that they removed and disposed of my old carpet. I am thoroughly pleased. Would recommend Solihull Carpets to everyone. Give them a try you will not be disappointed

13 April 2023
Unprompted review
Rated 5 out of 5 stars

Solihull Carpets the best in the business

From the initial survey to completion of the floors in my home the team at Solihull Carpets were friendly, professional and courteous whilst offering a competitive price.
I was thrilled with the service I received the carpet was fitted to perfection, vacuumed and all packaging etc. removed. They have also fitted LVT flooring and have done a superb job.
Thanks to Emma, Richard, Wes all the team for a fantastic job!

24 March 2023
Unprompted review
Rated 5 out of 5 stars

Always get amazing customer service…

Always get amazing customer service from the start. Emma is an absolute credit to the company and will always go above and beyond for the customer. Every carpet we have had has been brilliant

24 February 2023
Unprompted review
Rated 5 out of 5 stars

Perfect service overall

Solihull Carpets not only have a great selection of carpets but the people behind the service are great too. Once I selected the carpets, it was all plain sailing, booked their installers, and they arrived and completed the job as expected. In-Store staff are great (polite, patient, knowledgeable, accommodating) and installers are equally great (polite, respectable, precise, skilled and efficient). I would recommend Solihull Carpets to anyone.

15 March 2023
Unprompted review

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