Solahart Australia Reviews 

16,720
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,059 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and efficiency of the staff and installation teams. Many found the entire process, from initial contact to completion, to be smooth and stress-free, with helpful and knowledgeable employees who explained everything clearly. People are very satisfied with the quality and performance of the products, including solar panels, hot water systems, and heat pumps, noting their effectiveness. However, some customers also noted issues with unclear communication regarding product performance, expected yields, or additional costs not initially disclosed. A few other people also felt that after-sales support and follow-up could be improved, citing difficulties with scheduling or obtaining replacements. Additionally, some reviewers mentioned concerns about installation accuracy, contractor professionalism, or site cleanup after the work was completed.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising the professionalism, efficiency, and... See more

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Product

Reviewers mention positive feedback about the product, with many expressing satisfaction with their solar... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

User experience

Clients share positive opinions on user experience, highlighting the ease and seamlessness of the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was a good experience. Rang Nooha to get a Quote She booked an appointment and came out told her what i required to replace my current20 year old Chromogen solar Hot water system.. Reall... See more

Company replied

Rated 5 out of 5 stars

A crew of 5 men was given the task of removing my old solar generating system and to replace it with State of the Art solar panels and power wall. it was a pleasure to see the crew working together a... See more

Company replied

Rated 5 out of 5 stars

From the first phone call it glided smoothly,from paying my deposit and getting the start date till it was completed ( the bad weather had something to do with that)it was stress/ trouble free.The sta... See more

Company replied

Rated 5 out of 5 stars

Richard was great, came out and explained everything to me and answered all my questions, even on my follow up phone call, very helpful and informative. Office staff were great, easy process all round... See more

Company replied


Company details

  1. Solar Energy Company
  2. Solar Energy Contractor
  3. Solar Energy Equipment Supplier
  4. Solar Hot Water System Supplier

About Solahart Australia

Written by the company

In 1953, SW Hart and Co., a pioneering plumbing company based in Perth, decided that the sun was the best energy source to heat water in Western Australian homes. As a result, solar hot water in Australia was born and Solahart geared up for expansion.

Since then we’ve built a reputation as a world leader in solar innovation and technology and invested millions of dollars into R&D and manufacturing. We’ve also installed over one million systems in over 70 countries around the world. We’re at Everest Base Camp and Antarctica. Even Nelson Mandela’s South African home had a Solahart system installed on the roof.

Today, after more than 65 years as Australia’s solar energy experts, we’re set to turn our brilliant past into an even brighter future.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(16,720)

1,897 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication

Great communication

1 July 2026
Solahart Australia logo

Reply from Solahart Australia

Hi Rick,

Thanks for your feedback, great to hear communication was clear and kept you informed throughout.

Rated 5 out of 5 stars

Brilliant service

Brilliant service, fast and amazing install. The team went above and beyond d to ensure a perfect install. They were quick to get us a temp hot water system and continued to communicate exactly where things were at. Amazing highly recommend.

24 June 2026
Solahart Australia logo

Reply from Solahart Australia

Hi Todd,

Thank you for the fantastic feedback, it’s great to hear the team went above and beyond and kept everything running smoothly from start to finish.

We really appreciate your recommendation and are pleased the temporary hot water solution helped while your new system was being installed.

Rated 5 out of 5 stars

Fabulous service from the office to the…

Fabulous service from the office to the technicians. Thank you team for your prompt service & getting me up running so quickly. You are all legends.

1 July 2026
Solahart Australia logo

Reply from Solahart Australia

Hi Raelene,

Thank you for the wonderful feedback. It’s great to hear the team provided such prompt service and got everything up and running so quickly.

We really appreciate your kind words and thank you for choosing Solahart.

Rated 5 out of 5 stars

Great team providing a great experience

The equipment installation was fast, seamless and well communicated

18 June 2026
Solahart Australia logo

Reply from Solahart Australia

Hi David,

Thanks for your feedback, great to hear the installation was seamless and that you were kept well informed throughout the process.

Rated 5 out of 5 stars
Solahart Australia logo

Reply from Solahart Australia

Hi there,

Thanks for your feedback, we're pleased to hear you received good service.

We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Provided temporary water heating device…

Provided temporary water heating device while waiting for new system to be delivered. Staff on site were very helpful, happy guys and readily gave advice when asked.

26 June 2026
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Reply from Solahart Australia

Hi Col,

Thank you for your feedback, it’s great to hear the temporary hot water solution helped while your new system was on the way.

We’re pleased the team was helpful and happy to share advice when needed. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

I found everyone I have dealt with have…

I found everyone I have dealt with have been friendly and competent and have gone out of their way to help us.

22 June 2026
Solahart Australia logo

Reply from Solahart Australia

Hi Sharon & David,

Thank you for the lovely feedback. It’s great to hear the team was helpful, friendly and supportive throughout the process.

We appreciate you taking the time to share your experience with Solahart.

Rated 5 out of 5 stars

Solahart were prompt

Solahart were prompt is replacing our system and careful not to cause any damage. The also provided all the government cashback savings.

23 June 2026
Solahart Australia logo

Reply from Solahart Australia

Hi Frank,

Thanks for your feedback, great to hear the team handled the replacement promptly and took care during the installation.

We’re pleased you were able to benefit from the available savings and appreciate you choosing Solahart.

Rated 5 out of 5 stars

The work was done efficiently and with…

The work was done efficiently and with minimum mess or disruption. The electrician was very polite and gave a good explanation of what was going on.

24 June 2026
Solahart Australia logo

Reply from Solahart Australia

Hi Brenda,

Thanks for your feedback, great to hear everything was done efficiently with minimal disruption.

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with. Polite and knowledgeable staff who don’t try to sell you what you don’t need. Neat installation and site cleanup. After sales service and advice if needed. Very happy.

1 July 2026
Solahart Australia logo

Reply from Solahart Australia

Hi Mick,

Thanks for the great feedback, it’s wonderful to hear the team made everything straightforward and delivered such a tidy result.

We’re really pleased you’re happy with the ongoing support as well.

Rated 5 out of 5 stars

Fantastic

Fantastic . Very happy with friendly knowledgeable staff .

30 June 2026
Solahart Australia logo

Reply from Solahart Australia

Hi Karen,

Thank you for the lovely feedback, we’re so pleased you’re happy with the team and their support.

Rated 5 out of 5 stars

The installers were friendly

The installers were friendly, on time and efficient.

30 June 2026
Solahart Australia logo

Reply from Solahart Australia

Hi there,

Thanks for your feedback, great to hear the team was on time, efficient and easy to deal with.

Rated 5 out of 5 stars

The service personnel and office staff…

The service personnel and office staff have a positive approach to their customers and the product has proven successful with a durable longevity.

30 June 2026
Solahart Australia logo

Reply from Solahart Australia

Hi Ian,

Thank you for your feedback, it’s great to hear the team provided such a positive and supportive experience.

We’re pleased the system continues to perform well and appreciate you taking the time to share this.

Rated 5 out of 5 stars

Another great job guys

Friendly, helpful and knowledgeable. Great job.

30 June 2026
Solahart Australia logo

Reply from Solahart Australia

Hi Dani,

Thanks for your feedback, great to hear the team was friendly, helpful and knowledgeable.

Rated 5 out of 5 stars

Battery and solar system installation

Great communication from start to finish. Install completed in less than two days. Professional team, quality install.

23 June 2026
Solahart Australia logo

Reply from Solahart Australia

Hi Peter,

Thanks for your feedback, great to hear everything moved quickly and was delivered to a high standard.

Rated 4 out of 5 stars

Good customer service

Good customer service . Great installation team. Very satisfied.

23 June 2026
Solahart Australia logo

Reply from Solahart Australia

Hi Michael,

Thanks for your feedback, great to hear you were satisfied with the service and installation.

Rated 5 out of 5 stars

Had a Solahart 9.1kW PV System and…

Had a Solahart 9.1kW PV System and 16kWh Goodwe Battery installed. Dan, Will and the team were very professional, positive and efficient. Very happy with the process and performance of the system. Thank you!

24 June 2026
Solahart Australia logo

Reply from Solahart Australia

Hi Kieran,

Thanks for the great feedback, it’s fantastic to hear the team delivered a smooth and efficient installation.

We’re pleased the system is performing well and appreciate you choosing Solahart.

Rated 5 out of 5 stars

Highly Recommended Hot Water System Installers

The crew were all very friendly and efficient. Honest when talking the deal and everything was clear. The finished result was very good and very pleasing.

Thanks to Max, Jody and the troops.

25 June 2026
Solahart Australia logo

Reply from Solahart Australia

Hi Peter,

Thanks for your feedback, it’s great to hear the team made everything clear and delivered such a pleasing final result.

We’ll be sure to pass your thanks on.

Rated 5 out of 5 stars

I received all the advice I needed

I received all the advice I needed. The instalment of my new hot water system was done in record time.

29 June 2026
Solahart Australia logo

Reply from Solahart Australia

Hi Johanna,

Thanks for your feedback, great to hear everything was clear and completed so quickly.

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