SOCKSHOP Reviews 

Watch out for this lot they GIVE you 10% to sign up to news letter, when I order goods to the value:-
total £42.97 so free postage :-
sock news 10% discount - £4.30 = £38.67 now they want to charge me P&P
Updated New Total £42.16 Chinese finance they would call that
now you are charging me P &P so back to near original pre discount price and actually 81p for sign up , that's bordering on dishonest needless to say I won't be ordering

Delivered on time cotton socks, very very poor quality holes appeared in the bottom after a few weeks and the elastine in the tops went so they just fell down!!
Please don’t waste your money and get them from anywhere else!
I get the chance to reply to send some more out but this a manufacturing /quality issue and more of the same won’t make any difference.

Ordered 14th December but hadn't arrived a week later. Customer service said wait until 23rd, still no delivery. Complained and was offered re-send but too late for Christmas. Also support dept said they were closed until 2nd January?! How does an online retailer close it's support service for 9 days over one of the busiest order periods?!
Completely unacceptable! Do not use this company.

I ordered an item for Christmas on 13 December. The home page of the site stated "48hr delivery £3.49".

Six days later, no delivery. I contacted SockShop, and was told that delivery could in fact take up to seven days. Waited until 23 December, still no delivery.

Contacted SockShop again, was told the delivery had been lost in transit. Same defensive customer service. They did offer to re-send the item, but (of course) it's now unlikely to arrive until the new year.

Such a wind-up and waste of time. Just wish I'd gone somewhere else.

Ordered Christmas Cracker. 9 days ago. No update on tracking.

Contact customer services online who were next to useless.

Totally scammed! Placed an order on 14th December but still waiting to hear back anything. Royal mail tracking confirms that the seller is yet to despatch the item as of 22/12. After contacting customer service, they "can't process cancellations due to a high volume of request" and neither can they confirm when the order is likely to be despatched.

Awful experience.

Looking for some Christmas socks for my brother. Found a pair of 3 at a very reasonable price. Arrived in good time and were delivered in a lovely christmas box making them the perfect stocking filler! Happy service all the way.

I ordered an advent calendar on the 3/12. Was still chasing it up by 13/12 as they said it could take 7 working days to arrive(!!) It never arrived and they issued a refund as there was no longer stock to send out… seems dodgy to me. Disappointing and seems a bit scammy to sell product and then have ran out when it’s not received and chased up.

Ordered x2 Pringle underwear sets and x2 Pringle bamboo sock sets for Xmas. Arrived promptly, packaged well and item was exactly as described. Very happy and will use again. Thank you sockshop!

Really good service .Easy to order arrived on time. Was recommended by a friend. Fairly priced and the underwear was true to size. Having worn Sloggi products for sometime now I was pleased with my purchase and will recommend to friends

I purchased some Pringle socks on Amazon via the sock shop. I wanted to buy some more so I checked on Google for the best prices and the sock shop came up and they had a better selection and good prices. Worked out about the same price as Amazon just a few pounds more in total for this order. I ordered another 3 packs of Pringle socks. They arrived within 2 days after ordering by Royal Mail tracked 48.
I love the socks I chose again. I really like the Pringle cotton socks I've been buying them for years now. You can trust the quality is going to be good and I like they're not super thick. They wash and dry nice too. 18 pairs should last me another year. No problems at all here. Thankyou so much.

Be careful with this site. Web page does not refresh. I've had my order dispatched 3 times. Three payments gone out of my account. Now I have to wait for delivery to return and the wait for a refund. I contacted I plenty of time for them to amend and resolve. And all ii got back was sorry. Return two packages and wait for a refund

I'd not seen the poor reviews. I received some socks that were as other people have described, the elastic had gone in the calf and at the top, so they'd fall off, and aren't fit for purpose, clearly faulty. I asked for a replacement with another variant of the style I bought and they keep asking for the same information. The customer services via chat are really lovely and helpful. But, they refer you to those that email you and it all goes down hill from there. They send slow and unhelpful emails asking for information that they already have. Almost like a stalling tactic to see if you give up. The quality is really poor, it's like they have seconds or old tatty stock. They were my go to for socks, but the order before had some terribly faulty socks with huge extra seams that stuck out to the side like another toe, made them impossible to wear.
I wish they'd get on with my exchange. I don't think I'd recommend them or buy from them again now.

Purchase went well and delivery was good but the quality of the socks is very variable. Followed washing instructions but some shrank, most pairs sag to mid calf than staying up by my knees despite being advertised as “knee socks” so I’ve had to resort to stitching shirring elastic round the tops as they have no visible welt to keep them in place! The socks do keep my (very) cold feet warm but don’t do much for my legs. Disappointed customer!
After contact with SockShop Customer Services a refund has now been issued for the faulty items so I’m a much happier customer!

Just brought some bamboo socks and they're lovely. Pretty good price too 🧦🧦

purchased sockshop socks from tk maxx and within less than 24 hours of wear they showed signs of damage. They are now only getting worse. Horrible quality. I made a genuine effort to resolve issue but they don't care.

As autumn is here and boot season is around the corner, I purchased 4 pairs of Elle chenille cable knit boot socks.
I wore the first pair the day after they arrived. When I took off my boots at the end of the day, the socks were almost bald on the ball of my foot and the heel. The chenille had completely shed and was dust in the bottom of my boots. These socks are fluffy and completely useless in boots. I have now worn 2 pairs and had to throw them both away at the end of the day as they were bald

Sockshop contacted me to apologise and gave me a full refund.

ordered gloves where the tightening mechanism was faulty, reported it on live chat, a ticket was raised and a replacement pair arrived a couple of days later without me requiring to return the original pair

NOTE there is NO phone number, only online chat when there is a problem. I ordered over £100 worth of men's and ladies socks. £30 was on Chenille boots socks that are the worst quality I have ever come across. On unpacking them, I found a big hole in one sock, and I reported it. I was told someone would get back to me. More than 2 weeks have past and I have not been contacted. After I had finished unpacking them, I found I was covered in coloured fluffy bits. They had shed a huge amount of fibres, so I was there, with a lint brush removing loose fibres, on the inside and the outside of 12 pairs of socks, for hours, and still the shedding, on some, continues. You would not believe how much.

Ordered cr7 boxers they said they would send me a barcode to scan but it isn’t I have to have it printed myself which I don’t have a printer. So couldn’t send it in post office then gone onto Royal Mail and I have to pay for it to be collected and sent (was told it was free) the ronaldo boxers have spelling missing and meant to be genuine boxers.