Sock Snob UK Ltd Reviews 3,426

Bought 4 pairs of socks with next day delivery, nothing happened then got a weird email saying I had requested a cancellation and they refunded my order and refunding in 10 days. Won't use in future

Very good value.
My 81 year old mother gets swelling on her ankles.
This was her last purchase attempt to find socks that do not squeeze her ankles.
Sock snob socks are perfect, very soft, breathable, and a lovely light touch on her ankles.
Extremely recommended if you get water retention in your ankles or calfs.
She will buy again 👍

Ordered heatholders socks and have ordered frequently .
Lately the socks are poorly made with holes in them from loose threads.Quality control doesn't seem good.

This is the first time I've used this company and unfortunately will be the last. They appear to be somewhat incompetent. Admittedly they processed and dispatched my order promptly - but sent me completely the wrong size of one of only two items ordered! I had ordered the correct size for one item and their enclosed packing slip confirmed this, but for some reason sent me a different size of which I'm unable to wear! The packaging of this particular item is white and the size is clearly printed in black ink on the front. Maybe whoever picked and packed this item should have gone to Specsavers!
I now have the inconvenience and cost of returning one of the items.

The fibre composition of the socks I received did not match the description on the website. I was specifically looking for polyester free fabric.

I contacted customer services to request a return label, and in response they requested photographs and the invoice, which was provided swiftly and I requested again return label or collection of the goods due to the mismatch. I never received no further response to my emails.

Interestingly, when I left feedback on their website, it was responded to very quickly with a message asking me to get in touch so they could look into it. However, my direct emails regarding the return have continued to be ignored.

Very disappointing experience. I would not recommend.

I ordered a Stanley flask. They sent out completely the wrong item. I got in contact. Their customer service is rubbish and it took them several days to get back to me. They sent me a returns label. It didn't work. I then paid for postage myself TO RETURN A WRONG ITEM, and still haven't heard anything from them. I'd really think that given it was their mistake they would refund me the item. Instead I'm about £40 down, with zero flasks. I can't recommend this company - stick to a better known one.

Very poor quality socks, said they were quality Egyptian socks. They were so thin that you could see through them! Plus they charged for returns meaning I lost 20% of my purchase price returning these rubbish socks which fit for binning.

I ordered an item from Sock Snob (SS) in mid November for a Christmas present. The company chose to use Evri for the delivery. It was not delivered as promised so I notified SS. Although they had the contract with Evri they did nothing and I had to approach Evri myself. Evri eventually admitted they had not made the delivery and I sent a copy of this admission to SS. Amazingly they still did nothing and have ignored all my contact with them and are happily retaining my money. We're just a couple in our seventies who wanted a gift for our grandson but all we've had is discourtesy and a lot of stress. This company has over £4m in the bank but clearly it needs our money more than we do.

I bought some wool blend socks as a gift for Christmas that weren't clearly described on the website. The only material listed was 'wool' but this is incorrect as wool is not the main material used. The low wool content was really disappointing and I don't think the product was properly described. Customer service were extremely slow getting back to me and refused me a refund, saying their title of 'wool blend' was accurate.

Avoid this company. I will certainly never use them again.

I ordered gloves and then after the date they were due I had an email saying that they had cancelled the order because they were now unavailable. I went back to the site where I noticed the same gloves were still being listed to buy but played safe and chose a different design. These failed to arrive when they should and the company moved the date. I have gone elsewhere and cancelled the order but they are being extremely slow to respond to me other than a generic message. I don’t recommend Sock Snob and won’t order from them myself.

I ordered 3 pairs of leggings from this company via Debenhams.
I have not received them, and no refund of money
They have stolen my money

Ladies Plain Coloured Cotton Rich Dress Socks Multipack - Lovely socks when first put on but within an hour or so, they’d gone through at the toes so clearly not made that well. Have been refunded for one pack, just the other two to go… ☹️

They promised me refund on half the order that I made for some Christmas socks for my kids reception class. I never got refunded. I also didn't get the rest of the order. No communication whatsoever so don't order from them. They're not trustworthy.

Ordered alpaca socks. On the website the composition of the socks is not stated. When they arrived found that they were mostly acrylic and just 10% alpaca. This is cleanly mis-selling. I called them and asked for them to provide a return label. However the label link they supplied asks me to pay the return.

I ordered products from this company 2 weeks ago, and originally thought they were great as I was notified of delivery straight away. Unfortunately, the products have still not been delivered. I’ve asked multiple times. Customer service poor and reactive, not proactive. I was planning to deliver these s gifts this weekend on a planned trip but will now have to send on, at added cost and effort to me- that’s if they ever arrive.

Don't believe their 5* hype and make the same mistake I did. Planning a trip to Scandinavia in December I bought warm socks from Sock Snob - favouring them over others. I thought ordering them 9 days before travelling would be enough, as they promised 2-3 day Evri delivery....so what's that? Delivery Thursday? Friday? Saturday? Nooooo, despite a message from Evri on Wednesday, nothing until I chase them - "there has been an error with dispatch." - now will be with cold feet when the promised refund arrives in "3-5 days" - never again - go somewhere else and don't believe their hype - rubbish.

Thank you for dealing promptly with my refund for I received goods. I am pleased to up my review of your services. I am not sure of the problem you encountered with my order but eventually you did keep me informed and dealt with my refund.

After waiting 6 weeks! Still nothing! Have been in touch with sock snob 3 times with the vaguest of replies and absolutely no action. Have requested to be refunded because this is becoming ridiculous. Still nothing. Absolutely terrible customer service. Strongly recommend going elsewhere.

Erm, surprised at poor reviews just below, especially how recent they are. Had I seen them first I wouldn't have made a purchase here. That said, I didn't see them first, and I have absolutely zero complaints. The quality of the socks is 10/10. Merino wool trainer socks are exactly what youd hope - thin, but keep your feet perfectly temperatured. Keep your feet warm when it's cold but never sweaty or clammy. Price for 3 pairs was way cheaper than I was expecting, design is nice, and my order came on time. Yeah, I can't vouch for the others but I had a great experience. Thanks folks!

No one replies to emails.
Don’t buy from this seller.