An excellent product delivered exactly on time to my nephew in France. I created the phot book on the French website from my home in Australia. I was a little disappointed that when using French ter... See more
Company replied
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I have used this company for years very successfully but I am not continuing. I paid extra for speedy delivery and photos never turned up.. spoke twice to customer service . Delivery done now by Amazo... See more
Company replied
I have been using snap fish for several years now. Great prices. I’ve never had a single problem.
Always created quickly and to a great quality ! I love my calendars , photo books and Christmas decorations ! I have used snap fish in 3 different countries. Great app to use !!
Company replied
Company details
Written by the company
Snapfish spécialiste du développement de photos et du tirage photo numérique permet de créer des albums photos à partager en ligne et commander des tirages sur papier photo brillant de qualité ou sur idées cadeaux de vos photos numériques, livres photo et calendriers photo, livraison rapide à domicile.
Contact info
France
- www.snapfish.fr
4.1
Great
11K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great for photobooks
I've been using Snapfish for years, great for photos & photo books!
27 November 2024
Reply from Snapfish
Bonjour! Merci pour votre avis! Nous apprécions énormément vos commentaires positifs et nous sommes heureux d'apprendre que vous êtes satisfaits de notre site, de vos photos et vos albums. C'est très important pour nous. Si vous avez d'autres questions, vous pouvez toujours contacter notre service clientèle à l’adresse: support@snapfish.zendesk.com. Nous sommes toujours ravis de vous aider!
Do not order if you want something to arrive on time
Absolutely disgraceful service. I ordered two cards for a birthday and created personal cards. The order was sent to the wrong address and put back into the post. I ordered the card again and paid for express delivery for Saturday! Today is Monday and it still has not been dispatched. I have tried to get hold of someone but only a live chat who says they will escalate my case to someone more senior who will get back to me in 48 hours! What a joke! They clearly do not understand the deadline for a birthday - which has already passed! I paid £7 for express delivery to arrive by Saturday 4pm and nothing! My other order is back being returned. No manager will speak to with me directly for 48 hours, you cannot speak to anyone on the phone to chase missing orders! An absolute disgrace! Do not trust this company to deliver!
25 October 2024
Unprompted review
Reply from Snapfish
Hello! Thank you for letting us know about your experience. We’re sorry to hear that you are unhappy with our services.
We want to help resolve this issue. Please get in contact with our Customer Service Team for further assistance at support@snapfish.zendesk.com. We’re very sorry again and hope to see you soon.
I purchased a canvas photograph this…
I purchased a canvas photograph this winter. It was never delivered.
2 August 2024
Reply from Snapfish
Bonjour! Merci de nous faire part de votre expérience. Nous sommes désolés d'apprendre que vous êtes insatisfaits de nos services de livraison. Nous aimerions vous aider à résoudre cet inconvénient. Veuillez contacter notre équipe du service clientèle pour plus d'assistance à l'adresse: support@snapfish.zendesk.com. Nous sommes, encore une fois, désolés et espérons vous revoir bientôt.
Satisfying
Easy to work on your project at your own pace. It is really satisfying to see the end result…. I would recommend it to anyone who wants to treasure a special memory
3 July 2024
Reply from Snapfish
Hello! Thanks for your review! We greatly appreciate your positive feedback and are happy to hear that you are satisfied with our services. This is very important to us. If you have any further questions, you can always contact our customer service at support@snapfish.zendesk.com. We're always happy to help!
Just do it
Snapfish est mon « go to » quand je veux faire un album photo. Tellement de possibilités ou de simplicité! Bravo
30 June 2024
Reply from Snapfish
Bonjour! Merci pour votre avis! Nous apprécions énormément vos commentaires positifs et nous sommes heureux d'apprendre que vous êtes satisfaits de nos services et de vos albums photo. C'est très important pour nous. Si vous avez d'autres questions, vous pouvez toujours contacter notre service clientèle à l’adresse: support@snapfish.zendesk.com. Nous sommes toujours ravis de vous aider!
Pictures were really bad quality
Pictures were really bad quality. Now I understand why they were so cheap. Going to order new ones fron somewhere else.
16 June 2024
Reply from Snapfish
Hello! Thank you for letting us know about your experience. We are sorry to hear that you are unsatisfied with the quality of your photos. We would like to help you solve this issue. Please contact our customer service for further assistance at support@snapfish.zendesk.com, We are very sorry, and we hope to see you again soon.
Reply from Snapfish
Bonjour! Merci pour votre avis! Nous apprécions énormément vos commentaires positifs et nous sommes heureux d'apprendre que vous êtes satisfaits de vos tirages photo et de votre album. C'est très important pour nous. Si vous avez d'autres questions, vous pouvez toujours contacter notre service clientèle à l’adresse: support@snapfish.zendesk.com. Nous sommes toujours ravis de vous aider!
Album photo
Réalisation d'un album photo qui m'a donné toute satisfaction, de sa conception à sa réception
6 June 2024
Reply from Snapfish
Bonjour! Merci pour votre avis! Nous apprécions énormément vos commentaires positifs et nous sommes heureux d'apprendre que vous êtes satisfaits de vos album photo et de la service de la livraison. C'est très important pour nous. Si vous avez d'autres questions, vous pouvez toujours contacter notre service clientèle à l’adresse: support@snapfish.zendesk.com. Nous sommes toujours ravis de vous aider!
Great. My go to photo book company.
Great functionality when designing the photo book. Easy to navigate. Great offers and fast delivery. Great quality too.
My only wish is that you could deliver to Switzerland.
24 April 2024
Reply from Snapfish
Hello! Thanks for your review! We greatly appreciate your positive feedback and appreciate your suggestion regarding the the design of the photo book, the offers, the quality and the delivery. We always want to improve our services and will take your suggestion into account. If you have any further questions, you can always contact our customer service at support@snapfish.zendesk.com. We're here to help!
l'application est intuitive et on peut facilement travailler
l'application est intuitive et on peut faire un petit livre pas besoin de 35 pages.
17 April 2024
Reply from Snapfish
Bonjour! Merci beaucoup de votre avis! Nous apprécions énormément vos commentaires positifs et nous sommes très heureux d'apprendre que vous êtes satisfaits des options que notre application vous offre. Si vous avez des questions, vous pouvez toujours contacter notre équipe du service client à l’adresse support@snapfish.zendesk.com. Nous serons très heureux de pouvoir vous aider!
Reply from Snapfish
Bonjour! Merci pour votre commentaire! Nous apprécions énormément vos commentaires positifs et nous sommes heureux d'apprendre que vous êtes satisfaite de nos produits et des prestations de notre service après-vente. C'est très important pour nous. Si vous avez d'autres questions, vous pouvez toujours contacter notre service clientèle à l'adresse support@snapfish.zendesk.com. Nous sommes toujours heureux de vous aider!
Great!
I found the whole experience very good. The site is easy to navigate and I received great quality prints.
25 February 2024
Reply from Snapfish
Hello! Thanks for your review! We greatly appreciate your positive feedback and are happy to hear that you enjoyed using our website and that you are satisfied with the quality of your prints. This is very important to us. If you have any further questions, you can always contact our customer service at support@snapfish.zendesk.com. We're always happy to help!
The worst company to entrust your…
The worst company to entrust your photos with. I received photos from someone else two times in a row until I just asked to be reimbursed to get out of their system as quickly as possible.
22 February 2024
Reply from Snapfish
Hello! Thank you for letting us know about your experience. We are sorry to hear that you are unsatisfied with our services regarding your photos. We can see that you were already in contact with our customer services. Please let us know if we can help you with anything else and we hope to hear from you soon.
Reply from Snapfish
Bonjour! Merci beaucoup de votre avis! Nous apprécions énormément vos commentaires positifs et nous sommes très heureux d'apprendre que vous êtes satisfait de la qualité de nos services.
Non respect du format commandé.
28 January 2024
Reply from Snapfish
Bonjour! Merci de nous faire part de votre expérience. Nous sommes désolés d'apprendre que le format de votre Livre Photo n'a pas répondu à vos attentes. Nous aimerions vous aider à résoudre cet inconvénient. Veuillez contacter notre équipe du service clientèle pour plus d'assistance à l'adresse: support@snapfish.zendesk.com. Nous sommes, encore une fois, désolés et espérons vous revoir bientôt.
Reply from Snapfish
Bonjour! Merci de nous faire part de votre expérience. Nous sommes désolés d'apprendre que vous êtes insatisfait du delai de livraison. Nous aimerions vous aider à résoudre cet inconvénient. Veuillez contacter notre équipe du service clientèle pour plus d'assistance à l'adresse: support@snapfish.zendesk.com. Nous sommes, encore une fois, désolés et espérons vous revoir bientôt.
i never got my package
24 July 2023
Reply from Snapfish
Bonjour! Merci de nous faire part de votre expérience. Nous sommes désolés d'apprendre que d'apprendre que votre commande n'a pas été livrée. Nous constatons que vous avez déjà contacté notre service clientèle. Veuillez nous faire savoir si nous pouvons vous aider davantage et nous espérons avoir bientôt le plaisir de vous lire!
Excellent album photo
9 January 2024
Reply from Snapfish
Bonjour ! Merci beaucoup pour votre avis ! Nous sommes toujours heureux de recevoir des commentaires positifs ainsi que d’apprendre que vous êtes satisfait de votre livre photo. Ils sont d'une grande importance pour nous. Si vous avez d'autres questions, vous pouvez toujours contacter notre équipe du service client à l’adresse : support@snapfish.zendesk.com, nous serons très heureux de pouvoir vous aider !
Generally very good but not this time
I have been using Snapfish for 10 years - in France this year and last year and in the UK previously. I love the product and service but this year has been really disappointing. My order did not arrive at all and I had to push the customer service to have it reprinted and resent. All in all, it arrived approximately 1 month from the time I ordered it. Also, the quality of the print has not been very good this year (seems like quite low digital print resolution.)
11 December 2023
Reply from Snapfish
Bonjour! Merci beaucoup pour votre retour et pour nous avoir fait part de votre expérience. Nous sommes désolés d'apprendre que vous avez eu cette situation. Si vous avez toujours besoin de nous contacter, veuillez utiliser l'adresse suivante support@snapfish.zendesk.com.
My problem is that I do not speak…
My problem is that I do not speak French and accidentally ordered two of the same calendars when I only wanted one and it was for 2023, 2034. (Not sure why Snapfish would sell a 2023 calendar in November of 2023.). Obviously the problem is with me, but it would be helpful to have an option to have the instructions in English as well as French.
29 November 2023
Reply from Snapfish
Hello! Thank you for letting us know about your experience. We’re sorry to hear that you are unhappy with our services.
We want to help resolve this issue. Please get in contact with our Customer Service Team for further assistance at support@snapfish.zendesk.com. We’re very sorry again and hope to see you soon.
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