smartwareco.com.au Reviews 

Ordered 2 Watches for my children! When they arrived they were packed well but upon taking them out they looked like a cheap toy out of a skill tester machine… Definitely not waterproof & when I inserted the SIM Card, it did not work at all! Very disappointed with the purchase & didn’t get the full refund!

I received my watch. Charged it, followed all instructions, watched video sent to me and followed their instructions but the phone will not link with my phone. I tried numerous times. It keeps saying device disconnected.
The phone is useless to me. Can not wear it or use it. Wasted my money.
Have sent email to find out how to get a refund no answer. Not happy at all.

Claiming for waterproof and mine didn’t last for months it stop working.

I am disappointed as I have only had the watch since October and already when I try to sync to my iPhone it comes up with "device disconnected'. Ive installed and uninstalled several times and still cannot work properly. I wanted to keep records of my bp and why I bought this Fitpro model. I also try and walk 10,000 steps every day and increase monthly so want to be able to see how many over a month. My number in Adelaide Australia is 0402477513. If you could help me I would be extremely happy.
Sue Soukoulis

I received goods not working. Waiting for your responce.

Directions couldn’t be any smaller.
Everything about item is complicated.

The Fitbit broke in 3 weeks and I would like a refund!

You guys have a phone number but don't use it or respond to phone calls. I've attempted to call you guys several times within 2 weeks. Why have one in the first place then? Your email responses are better, but not as satisfactory. I got my product about 3 - 4 weeks after emailing you guys twice, asking about its delivery process. I was clearly given a tracking number, when I ordered the product I wanted. But it didn't work for some reason. WHY IS THIS SO? Just don't give your customers any tracking numbers if you don't plan on having them actually use and access them. When I got my product the box was beat up and the product came out to be very cheap looking. To make things worse, it seems as if the charger needed to use this product isn't well known. So, I can't just go out and buy it in a store and online. Why the hell sell a product with with its necessary accessories not mention it, and also have it not offered on its own website? Things just keep going from bad to worse here. I understand the COVID-19 lockdowns and restrictions are a problem, but you guys weren't really trying to engage and contact me back when I reached out to you several times. Argh!!!! I am very disappointed in the customer service and product quality. Goodbye now.

I CANNOT FAULT THESE GUYS. I HAD RESERVATIONS, THINKING THAT PERHAPS AN EXPENSIVE FITNESS WATCH WAS A BETTER BET. NOT SO.
THE WATCH ARRIVED--I HAD PROBLEMS GETTING IT GOING--PRIMARILY BECAUSE I LIMITED COMPUTER LITERACY. I ALSO THOUGHT THAT ONE HALF OF THE WATCH STRAP WAS THE WRONG ONE. HOWEVER THE WATCH WORKED PERFECTLY. I WROTE TO THEM ABOUT THE STRAP--WITHIN A FEW HOURS THE SENT ANOTHER STRAP--WHICH HAS JUST ARRIVED--AMAZINGLY IT IS ANOTHER STRAP AND ANOTHER WATCH. AND I DISCOVER I WAS ABSOLUTELY WRONG--THE 'OLD' STRAP IS PERFECT.
BRILLIANT SERVICE AND A SUPER WATCH.
DR. PETER WURZEL

Hi there, I've received the health watch but not satisfy with it.. bottom part has a big scratch

We never received the item. Very disappointed

I'm very happy with the watch & the price I paid. The only thing I would've liked was more comprehensive instructions.

I have had my smartwareco watch for about a month now and the only thing that I haven't been able to get that I would like are messenger and email notifications on my watch. Is there any way that this can be achieved? Otherwise so far so good.

I requested a refund after the product was not delivered as described and damaged in the packet. The customer support then never ignored my emails after I repeatedly chased. Such a terrible experience. Do not buy from this store.

SCAM. Didn't get what I ordered, company argued saying I did (even after sending photos of the incorrect item). At their insistence I tried powering up the wrong item and it won't charge at all so it's also a useless piece of plastic which won't even turn on. Despite many requests they've refused refund, and just keep asking me now-silly questions like more videos of the wrong item. Learn from my mistake and avoid this.

Everything I thought it would be turns out to be what I ordered really happy with the product

I did not like the watch at all. It feels like a toy