smartwareco.com.au Reviews 

What a pity I didn't check reviews before purchasing a fitness tracker from this company. They were helpful when I reported the wristband was broken and sent a replacement but once I activated the watch and found it worked for an hour and then died I heard nothing from them. I have emailed several times requesting a refund and received no reply. Now I see this is typical of this company. I will certainly let everyone know how dodgy the company is. DON'T MAKE MY MISTAKE!

I made a purchase on 7 August 2023 and have not received the goods, because after two weeks of waiting for my order to ship and then following up with SmartWare, the merchant said both the products I ordered were discontinued (yet he still continues to advertise said goods). I then requested a refund and was advised on 22 August that a full refund would be processed, but when I tried to follow up with the merchant and request proof that the refund had been processed, he did not respond to any of my messages. Since I placed the order he has been giving me the run-around, first saying he'll check with the "fulfillment team", then with the "accounts dept."... I'm pretty sure this is just one guy sitting in his lounge, doing drop shipping and having multiple conversations with me, myself and I (as in himself being the customer service agent, the fulfillment team and the accounts dept. all in one). I am still awaiting a refund and have now asked my bank to initiate a payment reversal process. If I could give SmartWare 0 stars, I would've.

I have been waiting over a month for a refund

I recently ordered a fitness tracker watch online from Smartwareco. 5 days later my money had been taken however still no confirmation of my purchase. I emailed the company and was told the issue would be escalated and someone would get back to me. The next day I was told the watch was no longer available and they were sorry for the inconvenience. I have since sent another 3 emails trying to get a refunds with no response so far. Very very disappointed.

Never recieved my item and I can't contact them they sold through catch and they replied to catch that I recieved the item which is not true. Also never supplied tracking.

Delivery took 3 weeks, ordered 7/3/23, recieved order after threatening to contact ASIC.
Wrong watches delivered
Cannot read instructions,
Cannot turn on watch,
No instruction for charging,
Poor Quality.

Extremely Disappointed!!!!
I have asked for my money back

DONT PURCHASE FROM THIS COMPANY!!!!!
I purchased a Kids Smart Watch Bracelet Fitness Activity Tracker Sleep Heart Rate Monitor in Nov 2022, when it finally arrived, I could see to start with its was very poorly packaged no bubble wrap around the box, it was just placed in a plastic bag, the watch packaging was squashed and damaged. I followed all instructions to initiate this watch and also followed a you tube instruction video however the watch was dead nothing I could do to get it to work. I contacted Smartware immediately and reported the fault, I followed all their requests, sent photos, sent videos, sent exact details of packaging and box it came in, I was told on at least 4 occasions that a 'Manager' would be in contact, it is now over 2 months later and I'm still waiting for a response. I do not want to receive another watch, its cheap plastic crap, made poorly and packaged poorly that resulted in the watch face detaching from the internal part.

If I could a ZERO rating I would. My order never arrived and the tracking number provided is coming up as never scanned by the sender! Phone number has been giving a busy signal for 10 days! I received one email responding to my complaint and promising a manager would phone within 24-48 hours but it has never occurred. All other emails from me have been ignored. Worst company ever. No refund and no goods.

This company are scam artists. Do not ever buy anything from them. Bought a Fitbit for my nephew it arrived with only half the bits no charger and no way to use it. Needless to say there contact number is not in service and have not responded to any emails

Ordered 2 fitbits for my kids. They never arrived. I'm trying to get a refund but no one is responding. These people are scammers. Do not buy anything from them.

Bought watch via catch, sent wrong watch and want a refund. No reply from them at all, now have to take further action. Sadly I should have read the reviews first as it seems they scam people all he time. I trusted catch to provide me with legit sellers but it seems you cannot trust anyone. Avoid at all costs.

The watch took a while to arrive suggesting it was made and sent from a poor little Factory possibly in China. Big disappointment my watch wouldn't charge. Customer service were good at getting back to me, but really wasted my time with repeated suggestions of how to charge the watch that doesn't charge and if I further send them a video of me acting out charging the watch that doesn't charge I may receive a replacement watch. No refund. No thanks! Once bitten twice shy.

Smart ware watch came without adequate instructions or a charger. Avoid this company.

Goods were not as advertised and did not work as represented - requests for help/instructions or full refund when goods were returned received no response - will be reporting to consumer agencies. 1 star is too generous for Smartware.

I purchased a waterproof Sport Watch on 19th January 2022.
It hasn't arrived at all. I requested a refund and Nick from Smart Ware promised a refund would be paid within 7 days .
Here it is the 4th April 2022 and still no refund.
DO NOT BUY FROM SMART WARE CO AUSTRALIA. YOU WILL NOT RECIEVE YOUR GOODS.
PENNY OWEN.

dodgy replica of a smart watch, I just reported smartwareco com au to police as this site is FULL ON FRAUD.

I should have read these reviews before I ordered my watch, been waiting 8 weeks now for delivery, now not really expecting much when and if it ever arrives!!

Took the money, advised the shipping details, then NOTHING.
Emailed several times, no response.

Do not buy from these people.
You are better off buying from a Chinese site such as Bangood.
Chinese companies fear the consumer protections applied by their Government.
Here in Australia, we get to write reviews.

This company implies that they have Australian stock, but they are just ordering from the same sites in China that are available to you.
That is why the non deliveries and fakes occur, because they advertise a product as available and then find out they can’t fill the order.

Alert!!!!!!!!! I bought a smart watch from them, they sent me a broken one and now they do not answer phone or reply emails anymore. If you buy something from them you lose your money as I did.