This is the 2nd time I’ve attempted to write positive comments about the help and support I received from a representative who identified himself as “Klaus” following a problem with a new SAKER Min... See more
Company replied
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My product wasn't working properly. I contacted customer service the next day, and they looked into my concern. The customer service team quickly came to a resolution and resolve to my issue right awa... See more
Bought the wild tornado drain cleaner ..sadly the advertisement is wrong..it DOES NOT unclog drain. After 3 tries I sent email requesting return instructions .sent email 10 days straight finally went... See more
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The product was not good. It was flimsy and subpar quality and with the blade it would not cut a 1/4 " weed stem. However, their customer service was amazing! They responded to my complaint immedi... See more
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Company details
Written by the company
Unique gifts, home furnishings, wedding gifts, christmas gifts, unique birthday gifts, wedding gifts, Christmas occasion gifts, outside garden decor, bathroom decor, garden gift, lakeside,home kitchen decor, children's toy gifts, houseware gifts, fashi...
Contact info
Beverly Park Ct 68, 90210, Beverly Hills, American Samoa
- customer@smartsaker.com
- www.smartsaker.com
Breach of guidelines
Reply from Smartsaker
Dear Ruth,
Thank you very much for taking the time to share your feedback.
We truly appreciate your kind words and are delighted to know that you were satisfied with our prompt response. Providing timely and reliable service is one of our top priorities, and it is rewarding to hear that our efforts made a positive impression.
Your feedback is a great encouragement to our team and motivates us to continue delivering the highest level of service. If there is anything else we can assist you with in the future, please do not hesitate to contact us.
Thank you once again for your support. We look forward to serving you again.
Best regards,
Smartsaker
Made it easy for me and great…
Made it easy for me and great support...thank you!
23 June 2026
Unprompted review
Reply from Smartsaker
Dear Danny,
Thank you very much for your kind feedback!
We’re truly pleased to hear that you found the process easy and had a great experience with our support team. Making things simple and providing helpful, responsive assistance is always our goal, so it’s wonderful to know we met your expectations.
Your appreciation means a lot to our team and encourages us to continue improving our service.
Thank you again for your support and for taking the time to share your experience.
Best regards,
Smartsaker
Quick Response and Timely Refund
I ordered the stool on the tire for my son-in-law's truck. Unfortunately his tire was too wide for the product. I reached out to customer support and they responded quickly and issued my refund quickly. I appreciate their quick responses and understanding in why I needed to cancel. Thank you so much!
24 June 2026
Unprompted review
Reply from Smartsaker
Dear Eve,
Thank you for taking the time to share your experience.
We’re sorry to hear that the product was not compatible with your son-in-law’s truck tire, but we’re glad our customer support team was able to assist you quickly and process your refund without delay.
We truly appreciate your understanding and your kind words about our responsiveness and service. Your feedback means a lot to our team.
Thank you again for your support.
Best regards,
Smartsaker
Fuel Pump ordered didn't realize for diesel only
Ordered a fuel transfer pump but didn't realize that if I had read further on would find out that couldn't use it for gasoline which is what I ordered it for. Emailed them back advising didn't realize my mistake till opened box looked at instruction manual and it says diesel and can not use it with gasoline. They emailed me back within a day and said no problem and refunded my money back in which I have already received in less than a week from the time I received the package in. Thank you thank you so much I appreciate your great customer service
20 June 2026
Unprompted review
Reply from Smartsaker
Dear Joy,
Thank you so much for taking the time to share your experience.
We’re glad we were able to assist you quickly and process your refund without delay. We also appreciate your understanding regarding the product usage, and we’re pleased that the matter was resolved smoothly within a short time.
Your kind words about our customer service mean a lot to our team. We truly appreciate your support and trust.
Thank you again, and we look forward to serving you in the future.
Best regards,
Smartsaker
awesome service
these guys are great bought am item that’ that didn’t work for us they refunded without hesitation these guys are great will be buying again in the future.
21 June 2026
Unprompted review
Reply from Smartsaker
Dear customer,
Thank you for sharing your experience with us. We’re glad to hear that the refund process was handled smoothly and without any issues, and that you found our service helpful.
We truly appreciate your trust and kind words. It’s always our goal to make things right quickly and ensure a positive experience, even when a product doesn’t work out as expected.
We look forward to serving you again in the future.
Best regards,
Smartsaker
Excellent customer service from Kaus…
Excellent customer service from Kaus with fast response to my return/refund on the mini blender I had ordered.
Thank you,
20 June 2026
Unprompted review
Reply from Smartsaker
Dear Cheri,
Thank you for taking the time to share your experience with us. We’re very glad to hear that Kaus was able to assist you promptly with your return and refund process for the mini blender.
Providing fast and helpful customer service is always our priority, and your kind words are truly appreciated. We will be sure to pass your feedback along to Kaus and the team.
If you need any further assistance in the future, please don’t hesitate to reach out to us.
Best regards,
Smartsaker
I have had 2 no Saker 4inch chainsaws…
I have had 2 no Saker 4inch chainsaws and both failed.
With the first one Smartsaker gave me a discounted price on a new one whcih I purchased - that has failed.
Sadly Smartsaker do not respond to any emails.
I would not go near them with a barge pole - stay clear of them
17 June 2026
Unprompted review
Reply from Smartsaker
Dear customer,
Thank you for taking the time to share your feedback, and we are truly sorry to hear about the issues you have experienced with your Saker 4-inch chainsaws.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number and a brief description of the issue. Our team will review it and make sure the matter is properly resolved.
We appreciate your feedback and sincerely apologize for the inconvenience caused.
Best regards,
Smartsaker
I appreciate that since the product…
I appreciate that since the product didn't work for me the way I had hoped, that the customer representative responded quickly to return the expense to my credit card and let me know what I would need to do then. The 4 stars rating is because the product didn't work for me. The customer service was 5 stars!
16 June 2026
Unprompted review
Reply from Smartsaker
Dear Marilyn,
Thank you very much for taking the time to share your experience and for your thoughtful review.
We’re sorry to hear that the product did not meet your expectations, but we’re very pleased that our customer service team was able to assist you promptly with your refund, and clearly guide you through the next steps. Your satisfaction with our support means a great deal to us.
We truly appreciate your honest feedback and your recognition of our customer service. If there is anything else we can help you with in the future, please don’t hesitate to reach out—we’re always here to assist.
Best regards,
Smartsaker
I ordered an item a bit over $100.00
I ordered an item a bit over $100.00. I ordered in error and explained I am elderly and don't read all the fine print sometimes. I offered to mail it back to them. They are so kind!! Within a couple of days I had my refund. Another thing is, they found my apartment building and put the item inside the building!!! Between DoorDash and a company named GO???? I've had 4 items delivered to the wrong building and apartment number. The total delivery errors is now 5 since May 1. So, tell your staff doing the heavy lifting, THANK YOU!!!
Best Regards!!
1 June 2026
Unprompted review
Reply from Smartsaker
Dear Elizabeth,
Thank you very much for sharing your experience and for your kind words.
We are truly sorry for the initial confusion with your order, but we are very glad to hear that our team was able to assist you quickly and process your refund within a few days. Providing understanding and efficient support to our customers is always our priority, and we’re happy we could help resolve the situation for you.
We are also very pleased to hear that your delivery was successfully located and placed inside your building. We truly appreciate your recognition of the effort involved in handling delivery issues, and we will make sure to pass your thanks on to our team.
Your encouragement means a lot to us, and we are grateful for your trust and support. If you ever need assistance in the future, we will always be here to help.
Best regards,
Smartsaker
The company sent the wrong sized board
The company sent the wrong sized board. They refunded me and I purchased the larger size. They are quick in resolving issues. I highly recommend.
13 June 2026
Unprompted review
Reply from Smartsaker
Dear Onrea,
Thank you very much for taking the time to share your experience with us.
We’re glad to hear that your issue with the wrong-sized board was resolved quickly through a refund, and that you were able to purchase the larger size that better suits your needs. We also truly appreciate your kind words about our fast issue resolution and your recommendation.
Your support means a lot to us. If you ever need any assistance in the future, please feel free to reach out.
Best regards,
Smartsaker
The product was late, but...
The product was late, but Smartsaker made it right with a refund and then didn't ask for the money back after I got it in the mail.
So here's the bad news (for me). My daughter sat on the cushion once and begged to keep it because it made her lower back feel so good. So I wished her a happy birthday, and away she went with my wonderful support cushion.
10 June 2026
Unprompted review
Reply from Smartsaker
Dear Brenda,
Thank you for taking the time to share your experience with us. We’re glad to hear that our team was able to resolve the delivery issue to your satisfaction and provide a refund when the product arrived late.
We’re especially pleased to know that the cushion brought relief and comfort—though we completely understand it may not have ended up where you originally planned!
Your feedback means a lot to us, and we truly appreciate your support and understanding. If you ever need anything in the future, we’re always here to help.
Best regards,
Smartsaker
Very very good thats
11 June 2026
Unprompted review
Reply from Smartsaker
Dear Bobby,
Thank you very much for your kind comment. We’re really happy to hear that you’re satisfied with the product and had a great experience.
Your support and positive feedback mean a lot to us and motivate our team to keep improving.
If you ever need any assistance in the future, please feel free to reach out anytime.
Best regards,
Smartsaker
That this organization can be trusted and stand by their products.
After submitting my concern of a damaged package that looked it had been opened before being sent to me and the equipment did not function at all when I assembled it. They were fast to respond to my concern and refunded my money back with instructions to dispose of the equipment with no problems at all. I would trust this organization again to purchase and would recommend anyone to do so as well.
8 June 2026
Unprompted review
Reply from Smartsaker
Dear Grace,
Thank you so much for sharing your experience. We sincerely apologize that your item arrived damaged and did not function properly. We’re glad we could address your concern quickly and provide a full refund with clear instructions for disposal.
It’s wonderful to hear that our resolution restored your trust, and we truly appreciate your recommendation. Your feedback means a lot to our team and encourages us to continue providing prompt and helpful service to all our customers.
We look forward to serving you again in the future!
Best regards,
Smartsaker
Customer service Smartsaker
I had an issue with delivery of my item and the company I order from responded immediately to resolve the issue
10 June 2026
Unprompted review
Reply from Smartsaker
Dear Carolyn,
Thank you for sharing your experience. We’re very sorry for the inconvenience you encountered with the delivery of your item, but we’re glad to hear that our team was able to respond quickly and resolve the issue for you.
Providing prompt support and making sure our customers are taken care of is very important to us, and we truly appreciate your feedback.
If you need any further assistance, please don’t hesitate to reach out—we’re always here to help.
Best regards,
Smartsaker
How come I didn't get no updates on my…
How come I didn't get no updates on my order number 2.Come 3 times money was taken out of my bank from target.Could somebody get back to me and let me know what is going on?And what i'm getting my package
11 June 2026
Unprompted review
Reply from Smartsaker
Dear Michael,
Thank you for reaching out. We have reviewed your order and would like to confirm that the extra orders have been canceled and refunds have been issued for them. We have also replied to your previous email regarding this matter.
If you have not received our email, it may have been filtered into your spam or junk folder. To ensure you receive our update, we will be contacting you again from zqqcelia@gmail.com to provide the details regarding your order and refund.
We appreciate your patience and apologize for any confusion or inconvenience this may have caused.
Best regards,
Smartsaker
Great Customer Service!
I made a mistake and doubled my order so I emailed their help contact and the next day Kaus emailed me and had taken care of everything after reading my email. I’ll update after I receive my order.
9 June 2026
Unprompted review
Reply from Smartsaker
Dear Scott,
Thank you so much for your feedback and for sharing your experience. We’re glad to hear that your request was handled promptly and that our team was able to assist you in resolving the duplicate order.
We always strive to respond quickly and make the process as smooth as possible, so it’s great to know this met your expectations. We truly appreciate your trust and support.
If you have any questions when your order arrives, please don’t hesitate to reach out—we’re always happy to help.
Best regards,
Smartsaker
Doh!!
I made a stupid error ordering some goods and not until the confirmation order arrived did I notice I had ordered twice. I quickly made contact and Kaus responded to my error, correcting the order and arranging a credit.
The whole epIsode was dealt with speed and efficiency.
Thank you Kaus.
8 June 2026
Unprompted review
Reply from Smartsaker
Dear David,
Thank you for taking the time to share your experience with us.
We’re glad to hear that Kaus was able to respond quickly and assist you in correcting the duplicate order and arranging the credit. We also appreciate your kind words regarding the speed and efficiency with which your case was handled.
We understand that ordering mistakes can happen, and we’re pleased we could help make the process smooth and straightforward for you. Your feedback is greatly appreciated, and we will be sure to share your comments with Kaus and the team.
Thank you again for your support.
Best regards,
Smartsaker
I ordered an exercise band which never came…
I ordered an exercise band which never came.
I found it very hard to find the company. When I did, I couldn't find the support for a product, just if I had an account or wanted an account. I did get a place to tell my complaint and did get support which was prompt. I was told by Kaus that I would get a refund within a few days. He told me my package was lost in transit. He was very helpful, but I can't say the same for Smartsaker.com I ordered it on 22/04/2026 about 1 1/2months ago.
9 June 2026
Unprompted review
Reply from Smartsaker
Dear Margaret,
Thank you for taking the time to share your experience with us.
We are truly sorry for the inconvenience you experienced with your order and for the difficulty you had in locating the appropriate support channels. We sincerely apologize for the frustration and delay this may have caused.
We are glad to hear that Kaus was able to assist you promptly regarding the lost package and that your refund has now been completed. We appreciate your patience throughout this process and are pleased that the matter has been resolved.
Your feedback is very important to us, and we will continue working to improve both our service and customer support experience.
Thank you again for your understanding and for bringing this to our attention.
Best regards,
Smartsaker
This company really take good care of…
This company really take good care of their customers and stand by their products, I have dealt with many companies that are unwilling to make adjustments for returns or complaints, but this vendor really showed me that customers satisfaction is their priority.
I would definitely recommend this company.
Mrs Flores
8 June 2026
Unprompted review
Reply from Smartsaker
Dear Monica,
Thank you so much for your wonderful feedback! We are thrilled to hear that you had a positive experience with our team and that we were able to meet your expectations. Your satisfaction is always our top priority, and it’s incredibly rewarding to know that our efforts made a difference.
We truly appreciate your recommendation and your trust in us. Please don’t hesitate to reach out if you need any assistance in the future—we’re always here to help.
Best regards,
Smartsaker
I accidentally purchased an item and…
I accidentally purchased an item and when I realized I made an err, I reached out and they responded ASAP and refunded me. They were very professional and expedited the process! I would order with them in the future.
1 June 2026
Unprompted review
Reply from Smartsaker
Dear customer,
Thank you for taking the time to share your experience. We are pleased to hear that our team was able to assist you promptly and resolve the issue with your order efficiently.
Providing professional, responsive, and reliable support is very important to us, and we are glad that the refund process met your expectations. We truly appreciate your kind words and your trust, and we look forward to serving you again in the future.
Best regards,
Smartsaker
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