This is the 2nd time I’ve attempted to write positive comments about the help and support I received from a representative who identified himself as “Klaus” following a problem with a new SAKER Min... See more
Company replied
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See what reviewers are saying
My product wasn't working properly. I contacted customer service the next day, and they looked into my concern. The customer service team quickly came to a resolution and resolve to my issue right awa... See more
Bought the wild tornado drain cleaner ..sadly the advertisement is wrong..it DOES NOT unclog drain. After 3 tries I sent email requesting return instructions .sent email 10 days straight finally went... See more
Company replied
The product was not good. It was flimsy and subpar quality and with the blade it would not cut a 1/4 " weed stem. However, their customer service was amazing! They responded to my complaint immedi... See more
Company replied
Company details
Written by the company
Unique gifts, home furnishings, wedding gifts, christmas gifts, unique birthday gifts, wedding gifts, Christmas occasion gifts, outside garden decor, bathroom decor, garden gift, lakeside,home kitchen decor, children's toy gifts, houseware gifts, fashi...
Contact info
Beverly Park Ct 68, 90210, Beverly Hills, American Samoa
- customer@smartsaker.com
- www.smartsaker.com
Breach of guidelines
Delivery was reported but it wasn't
Delivery was reported to me but in fact, the order wasn't delivered at that time. When I told Smartsker that I had not received the order, Kaus (Support), immediately authorized a full refund. That was unexpected but much appreciated.
15 July 2026
Unprompted review
Ordered a product and it was lost in…
Ordered a product and it was lost in the mail. Contacted Smartsaker and I immediately received a refund. Will buy from them again!
15 July 2026
Unprompted review
My product wasn't working properly
My product wasn't working properly. I contacted customer service the next day, and they looked into my concern. The customer service team quickly came to a resolution and resolve to my issue right away. I can respect that! A company who value their customer first, meaning, this company didn't lose a customer. I will support again in the near future. Thank you for handling my situation with professionalism!
9 July 2026
Unprompted review
They are helpful
15 July 2026
Unprompted review
Reply from Smartsaker
Dear Marline,
Thank you for your kind feedback!
We’re glad to hear that you found our team helpful. Providing friendly and reliable support is very important to us, and we truly appreciate your recognition.
Thank you for your support, and we look forward to assisting you again in the future.
Best regards,
Smartsaker
This is the 2nd time I’ve attempted to…
This is the 2nd time I’ve attempted to write positive comments about the help and support I received from a representative who identified himself as “Klaus” following a problem with a new SAKER Mini Chain Saw. After typing an extensive review, all satisfactory and positive, I was asked to send a code [8466] sent to me via e-mail. Unfortunately in my effort to find the code, I loss my reply. Perhaps, or hopefully it got sent under my 5 START review.
G.Morgan Becker
15 July 2026
Unprompted review
Reply from Smartsaker
Dear G. Morgan,
Thank you very much for taking the time to share your experience with us. We sincerely appreciate your kind words and your positive feedback regarding the support you received from Klaus.
We are sorry to hear that you experienced difficulty while submitting your review and that your original message may have been lost during the verification process. Please rest assured that we truly appreciate your 5-star feedback and your recognition of Klaus’s assistance.
Your satisfaction and support mean a great deal to us. We will share your compliments with Klaus and our support team as encouragement to continue providing excellent service to our customers.
Thank you again for choosing the SAKER Mini Chain Saw and for your trust in our products.
Best regards,
Smartsaker
Very Pleased!
Kaus did a great job in addressing my issue. He issued me a full refund for an order that was lost. Thank you!
14 July 2026
Unprompted review
Reply from Smartsaker
Dear George,
Thank you for taking the time to share your experience with us.
We're pleased to hear that Kaus was able to assist you and resolve the issue with your lost order by providing a full refund. We’re glad our customer service team could make the process as smooth and convenient as possible for you.
Your kind words and recognition mean a lot to Kaus and our entire team. We are committed to providing prompt, helpful, and professional support whenever our customers need us.
Thank you again for your understanding and support. We truly appreciate your feedback and hope to have the opportunity to serve you again in the future.
Best regards,
Smartsaker
Support staff answered promptly and was…
Support staff answered promptly and was nice, polite and quite Professional!
Excellent customer service!
13 July 2026
Unprompted review
Reply from Smartsaker
Dear Carter,
Thank you for taking the time to share your kind feedback with us.
We're delighted to hear that you had a positive experience with our support team. Providing prompt, polite, and professional assistance is something we always strive for, and we're pleased to know that our service met your expectations.
Your appreciation means a lot to our team and motivates us to continue delivering excellent customer support. Thank you again for your trust and support.
We look forward to assisting you again whenever you need us.
Best regards,
Smartsaker
Made a mistake with my purchase
Made a mistake with my purchase. Customer service was great understand and quick to reply and resolve the issue
11 July 2026
Unprompted review
Reply from Smartsaker
Dear Patti,
Thank you for taking the time to share your experience with us.
We're glad to hear that our customer service team was able to understand your situation, respond quickly, and help resolve the issue with your purchase. Providing helpful and efficient support is always our goal, and we're happy that we could assist you.
We truly appreciate your kind words and your trust in us. Thank you for giving us the opportunity to help, and we look forward to serving you again in the future.
Best regards,
Smartsaker
fast delivery,solid product,well priced…
fast delivery,solid product,well priced ,beautifully made
14 July 2026
Unprompted review
Reply from Smartsaker
Dear Jai,
Thank you for taking the time to share your feedback with us.
We're delighted to hear that you were pleased with the fast delivery, the quality of the product, its value, and the craftsmanship. Knowing that you had such a positive experience means a great deal to our team.
Your support and kind words encourage us to continue providing high-quality products and excellent service. We truly appreciate your trust and look forward to serving you again in the future.
Best regards,
Smartsaker
My situation was handled immediately.
My situation was handled immediately.
4 July 2026
Unprompted review
Reply from Smartsaker
Dear Charles,
We're delighted to hear that your situation was handled immediately and that you had a positive experience with our support team. Your satisfaction is important to us, and we appreciate you taking the time to share your experience.
If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Best regards,
Smartsaker
I made an error on an order
I made an error on an order. According to their AI phone agent, the order was cancelled. It wasn't, my card was charged. I contact CS via email. With 24 hrs, an answer from a person. Shortly thereafter, another email from Kaus, and a credit issued. It was. Email best way to contact them.
8 July 2026
Unprompted review
Reply from Smartsaker
Dear Norman,
Thank you for taking the time to share your experience with us.
We're sorry for the confusion regarding your order cancellation, but we're glad our customer support team was able to review the issue and issue your credit promptly.
Thank you again for your patience and for giving us the opportunity to make things right. If you have any questions or need further assistance in the future, please don't hesitate to contact us.
Best regards,
Smartsaker
I inadvertently ordered a seat and back cushion
I inadvertently ordered a seat and back cushion-my sister who was next to me and for whom I thought it would be good said she'd just ordered a different one- but I didn't realize the order had gone through until I saw a confirmation email. I immediately wrote back and explained my situation and the response was prompt that they were reviewing it. Within a couple of days, they got back and returned the money with a very nice personalized note. That definitely inspired in me confidence in their company and I would not hesitate to go back.
30 June 2026
Unprompted review
Reply from Smartsaker
Dear Jane,
Thank you so much for taking the time to share your experience.
We're delighted that we were able to assist you with your order and resolve the issue quickly. We understand that mistakes can happen, and we're glad our team could help make the process smooth and stress-free.
Your kind words about our customer service truly mean a great deal to us. It's wonderful to know that it made a positive impression.
Thank you again for your trust and confidence in our company. We look forward to serving you again whenever you need us.
Best regards,
Smartsaker
My scissors would not fully charge…
My scissors would not fully charge after 4 days, so I wrote the company and sent them a picture. They have shipped a new one out to me. They did so immediately and without hesitation. I so appreciate their customer service dept. They stand behind offering the best service. I definitely recommend this company as they stand behind their products.
8 July 2026
Unprompted review
Reply from Smartsaker
Dear Jacquie,
Thank you so much for taking the time to share your experience.
We're pleased to hear that our customer service team was able to assist you quickly and arrange a replacement for your scissors. Providing prompt support and standing behind the quality of our products are very important to us.
Your kind words and recommendation mean a great deal to our team. We truly appreciate your trust and support, and we will continue working hard to provide excellent products and service for our customers.
Thank you again for your feedback. We look forward to serving you again in the future.
Best regards,
Smartsaker
The company responded quickly and with…
The company responded quickly and with a result that was acceptable. Unfortunately item did not work for me.
5 July 2026
Unprompted review
Reply from Smartsaker
Dear Cheryl,
Thank you for taking the time to share your feedback.
We're glad to hear that you were satisfied with our prompt response and that we were able to provide an acceptable solution. However, we're sorry to learn that the item did not work for your specific needs.
Your feedback is valuable to us, and we appreciate your understanding. We hope to have the opportunity to serve you again in the future and provide a product that better meets your expectations.
If there is anything else we can assist you with, please don't hesitate to contact us.
Best regards,
Smartsaker
Great Customer Service
I didn’t receive the package I ordered, so they refunded my payment. Excellent customer service provided by Kaus.
5 July 2026
Unprompted review
Reply from Smartsaker
Dear Valarie,
Thank you for taking the time to share your feedback. We sincerely apologize that you did not receive the package you ordered, but we are glad that we were able to assist you with a refund and provide a positive customer service experience.
We truly appreciate your kind words about Kaus. We will make sure your feedback is shared with the team as recognition of their efforts. Providing helpful and timely support is always our priority, and we are grateful for your understanding and patience.
Thank you again for your support. We hope to have the opportunity to serve you again in the future.
Best regards,
Smartsaker
Here Is Excellence
Coming from a background of business ownership and Sales & Marketing expertise with a focus on Customer Service, I am always alert to how company's handle issues.
In a recent experience with SmartSaker, I encountered an excellent example of outstanding Customer Service when the item I had ordered did not arrive, but was shown as being delivered. I received an immediate reply from Kause in their Support Team confirming that they had already issued a complete refund to my credit card.
Their instant complete trust in the veracity of my issue was amazing and a rare example of an enlightened approach to Customer Service in today's cynical business environment.
Smartsaker now has my loyalty for life.
3 July 2026
Unprompted review
Reply from Smartsaker
Dear Brian,
Thank you so much for taking the time to share your thoughtful feedback. We are truly honored by your kind words.
It means a great deal to us that, with your extensive background in business ownership, sales, marketing, and customer service, you recognized and appreciated our approach to supporting our customers. Your acknowledgment is especially meaningful.
We are delighted to hear that Kause was able to assist you promptly and that our resolution met your expectations. At SmartSaker, we believe that trust is the foundation of every customer relationship. While we always strive to deliver every order successfully, when something does go wrong, our goal is to make things right as quickly and smoothly as possible.
Knowing that this experience has earned your lifelong loyalty is the highest compliment we could receive. We truly appreciate your trust and support, and we look forward to serving you again in the future.
Thank you once again for your generous recommendation.
Best regards,
Smartsaker
I BGOT THE WHAT THEY CALL ELECTRIC CARD…
I BGOT THE WHAT THEY CALL ELECTRIC CARD BOARD SCISSORS AND IT IS ALMOST USELESS FOR ANY CARD BOARD EXCEPT MAYBE SINGLE LAYER CEREAL BOX.
15 June 2026
Unprompted review
Reply from Smartsaker
Dear Doug,
We are sorry to hear that the electric cardboard scissors did not meet your expectations. We understand your frustration, especially if the tool is not performing well with the types of cardboard you intended to use it for.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number and a brief description of the issue. Our team will review it and make sure the matter is properly resolved.
We appreciate your input and the opportunity to improve.
Best regards,
Smartsaker
I just can’t connect the Bluetooth to…
I just can’t connect the Bluetooth to my phone I am having a very hay time trying to connect the camera screen to my phone I need a contact number
2 July 2026
Unprompted review
Reply from Smartsaker
Dear Althea,
Thank you for reaching out, and we’re sorry to hear that you’re having difficulty connecting the camera screen to your phone via Bluetooth.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number and a brief description of the issue. Our team will review it and make sure the matter is properly resolved.
We look forward to helping you get this resolved quickly.
Best regards,
Smartsaker
BRAVO KAUS and BRAVO to Smartsaker!!!
Dear Smartsaker,
Kaus (Support) did an amazing job on my recent concern (an item from a two-item purchase order was not included with the one item that was indeed delivered as expected).
Kaus was consistently attentive, courteous, knowledgeable, and clear in all his communications with me. He was also quite thorough in responding to me, and he kept me in the loop via email throughout his investigation of the missing/partial delivery.
After determining that the second item was indeed not yet delivered, Kaus then initiated a new delivery order for my missing item; he also advised me by email of the estimated shipment date of the order and projected date of delivery.
I cannot tell you how impressed I am by him and his professionalism in this matter.
Bravo and many thanks to Kaus, and Bravo and many thanks also to Smartsaker for having such a smart and capable person on its team.
Further, please note that I look forward to sending an additional review note, as well, after receiving the delivery.
Best regards,
Harriet Shelare
June 28, 2026
24 June 2026
Unprompted review
Reply from Smartsaker
Dear Harriet,
Thank you very much for taking the time to share such thoughtful and detailed feedback.
We are truly pleased to hear about your positive experience with Kaus. It is wonderful to know that he was attentive, courteous, knowledgeable, and kept you well-informed throughout the process. We are especially glad that he was able to resolve the issue promptly by arranging the replacement shipment and providing clear delivery expectations.
Your kind words and recognition of his professionalism mean a great deal to us, and we will be sure to share your message with Kaus and the rest of our team. Feedback like yours is incredibly encouraging and helps reinforce the standards of service we strive to maintain.
Thank you once again for your trust and support.
Best regards,
Smartsaker
The product-not good. Customer Service-Fantastic!
The product was not good. It was flimsy and subpar quality and with the blade it would not cut a 1/4 " weed stem. However, their customer service was amazing! They responded to my complaint immediately and refunded my money quickly also.
Their customer service was 5 Stars
The product was 1 Star.
Therefore I averaged the two for their rating.
24 June 2026
Unprompted review
Reply from Smartsaker
Dear Elizabeth,
Thank you for taking the time to share your feedback with us. We’re sorry to hear that the product did not meet your expectations and that the quality was not satisfactory for your needs.
At the same time, we’re very glad to know that our customer service team was able to respond quickly and resolve your issue with a prompt refund. Providing efficient and helpful support is very important to us, and we truly appreciate your recognition.
We also appreciate your balanced and honest review. Your feedback regarding the product quality has been shared with our team for further improvement.
Thank you again for your understanding and support. We hope we have the opportunity to serve you better in the future.
Best regards,
Smartsaker
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