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SmartFares Reviews 

58,442
•
TrustScore 4 out of 5

3.9

Travel Agency
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Review summary

Created with AI, based on recent reviews

Looking at 1,412 reviews, reviewers had a great experience with this company. Customers generally find the booking process straightforward, easy, and efficient, often highlighting the simplicity of adding information and navigating the site. Many people appreciate the competitive prices, noting that they are often cheaper than other sites or even directly from airlines, with some finding fewer hidden fees. The user experience is frequently described as easy to use, informative, and reliable, making it simple to find and book tickets. However, some customers were dissatisfied with payment issues, experiencing discrepancies between displayed prices and final charges, or unexpected fees for services like seat selection or name changes. A few other people also felt that the website could be clunky or slow, sometimes requiring them to re-enter information or encountering crashes.

What people talk about most

Price

Reviewers highlight ambiguous aspects of price, with many reporting being charged more than the advertised or... See more

Booking process

People report ambiguous experiences with the booking process, with some finding it easy and straightforward,... See more

User experience

Customers consistently note positive experiences with the user experience, highlighting the straightforward... See more

Website

Clients share ambiguous opinions on the website, with some reviewers finding it easy to use, efficient, and a... See more

Payment

Reviewers mention negative feedback about payment, with many experiencing unexpected charges and billing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great except ages of children on kayak page went from 2-17 whereas the ages on the actual supplier were 2 -11. This made a difference in cost.

Rated 4 out of 5 stars

Good prices and easy booking. My only complaint is the very aggressive upselling, but it was only a little annoying to keep saying no.

Rated 4 out of 5 stars

The process was straightforward. I deducted a star because of the aggressive wording on the optional packages.

Company details

  1. Travel Agency
  2. Flights Search Site

Written by the company

Search and compare deals on flights, airline tickets and hotel deals to thousands of locations. SmartFares specializes in selling last minute airline tickets to the general public.

Written by the company

Contact info

3.9

Great

TrustScore 4 out of 5

58K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(58,442)

1,448 reviews in the last 12 months

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Rated 5 out of 5 stars

Best On-line Prices for Airfair

This is the first time in a very long time that I have used another site other than Expedia. The prices I found were almost $10 less expensive per person than the other sites. I just hope I have no issues with our tickets so we don't run into snags with this company. Here's to hoping we found an honest company. We no longer deal with Travelocity due to awful customer service when we needed help.

16 May 2026
Rated 1 out of 5 stars

Bait-and-switch scam - charged first, demanded extra $202.80 after 16 hours

I booked a flight (Yerevan to San Francisco, then Los Angeles to Berlin, booking ref GWRQGN) on May 15, 2026. My card was charged immediately. About 16 hours later, I received an email demanding an additional USD 202.80, claiming fares had changed.

This is a deliberate bait-and-switch scheme: they show you a low price, charge your card, then hold the booking hostage until you agree to pay more. By the time they send the fare-change email, ticket prices on the actual airline's website are even higher - so you feel trapped with no good options.

When I told them this practice violates US Department of Transportation regulations on airfare pricing, the agent's only response was "Fare was actually increase that is we shared the e mail." I demanded a cancellation, which they confirmed in the live chat, and was told refund initiation takes 24-48 hours.

Avoid this company.

15 May 2026
Unprompted review

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