Great except ages of children on kayak page went from 2-17 whereas the ages on the actual supplier were 2 -11. This made a difference in cost.
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Review summary
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Reviews shaping this summary
Good prices and easy booking. My only complaint is the very aggressive upselling, but it was only a little annoying to keep saying no.
Excellent pricing and fast booking process. keep up it up.
The process was straightforward. I deducted a star because of the aggressive wording on the optional packages.
Company details
Written by the company
Search and compare deals on flights, airline tickets and hotel deals to thousands of locations. SmartFares specializes in selling last minute airline tickets to the general public.
Written by the company
Contact info
3.9
Great
58K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 29% of negative reviews
Typically replies within 2 weeks
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clear and efficient service
28 May 2026
It's not fair to add money for seat…
It's not fair to add money for seat after I've already booked. It was no said before booking that 55 would be charged for seat...
28 May 2026
Reply from SmartFares
Dear Customer,
Thank you for sharing your feedback. We understand your concern regarding the seat selection charge. Seat fees may apply depending on the seat chosen and are typically displayed during the booking process. However, we apologize for any confusion or inconvenience you experienced.
We would be happy to look into your booking and clarify the charges. Please reach out to our Customer Support Desk, and our team will assist you further.
Thank you for bringing this to our attention.
Regards,
Smartfares
Had a coupon which didn't work
27 May 2026
Quick and Easy.
27 May 2026
⚠️ WARNING
⚠️ WARNING: Do NOT book with this company ⚠️
I had an extremely frustrating and misleading experience with SmartCheapFares. I paid $908 for a flight, thinking everything was confirmed, only to be told AFTER payment that I would need to pay an additional $800 to actually complete the booking. This was NEVER clearly disclosed upfront.
No transparent pricing, no clear explanation of total cost, and no chance to accept or decline these terms before they took my money.
What makes this even worse is that their own policy states that refunds can be processed if a cancellation request is submitted and falls within the fare rules. I requested a cancellation, I am NOT a “no-show,” and yet they are making it difficult to resolve the issue.
This feels like a bait-and-switch tactic:
* Advertise low fares
* Take your payment
* Then hit you with unexpected additional charges
Now I’m stuck trying to recover my money while also needing to rebook travel for my trip (June 5th–7th). This has caused unnecessary stress and financial strain.
Customer service has not been helpful, and there is a clear lack of transparency and accountability.
I will be escalating this through my financial institution and reporting this to consumer protection agencies.
🚫 Save yourself the stress, time, and money — book directly with airlines or reputable platforms instead.
1/10 experience. Would NOT recommend under any circumstances
27 May 2026
Unprompted review
Reply from SmartFares
Dear Customer,
Thank you for sharing your feedback. We take such concerns very seriously and would like to investigate this matter thoroughly.
However, despite our earlier request, we have not yet received the booking details required to locate your reservation. Without this information, it becomes difficult for us to review the transaction or assist further.
We kindly request that you share the relevant booking information so we can investigate the issue and provide appropriate assistance as soon as possible.
Regards,
Smartfares
no ..for a window I cannot close
1 January 2026
Good experience
25 May 2026
EASY PROCEDURE
25 May 2026
Easy and quickly
24 May 2026
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24 May 2026
Reply from SmartFares
Dear Customer,
Thank you for your review. We noticed your message and wanted to check in to see if there was any issue with your experience. We’ve reviewed our records and can confirm that your reservation is successfully confirmed.
If you have any concerns or need assistance with your booking, please don’t hesitate to contact us anytime. Our customer support team is available 24/7 and always happy to help.
Regards,
Smartfares
user-friendly
23 May 2026
CCCCC BBBBBBB
23 May 2026
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