I would avoid booking through SmartFares based on my experience. I encountered two separate billing issues. First, I was charged more than the price displayed when I made my booking. Then, afte... See more
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See what reviewers are saying
I booked a Tampa–Germany flight with one checked bag included, but the confirmation didn’t show it. Smartfares said it was a system glitch and now wants $230 one way for the bag—they should honor the... See more
You charged me more than what your site listed at my time of choosing. Why wasnt I able to confirm my total price before pressing the final purchase button? Thats fraudulent and false advertising. My... See more
Dodgy website. Card charged a lot more than the amount displayed. Airline name is also different to what I booked. I am yet to receive "confirmation", so will need to wait if I have been scammed.
Company details
Written by the company
Search and compare deals on flights, airline tickets and hotel deals to thousands of locations. SmartFares specializes in selling last minute airline tickets to the general public.
Written by the company
Contact info
3.9
Great
58K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 30% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Easy booking
9 June 2026
Good service
8 June 2026
Easy to follow and very reliable to…
Easy to follow and very reliable to work around it, thank you 100%, Gb
9 June 2026
ok ok ok ok ok
8 June 2026
easy booking
8 June 2026
Amazing Service.
8 June 2026
Ticket went through more expensive than…
Ticket went through more expensive than agreed price. Did not agree for any extras
8 June 2026
Reply from SmartFares
Dear Customer,
Thank you for taking the time to share your feedback.
We’d like to clarify that Smartfares does not apply any additional charges beyond the total price shown during checkout. In many cases, a difference of this nature is due to currency conversion or foreign transaction fees applied by the card-issuing bank at the time the charge is processed. These fees vary by bank and are unfortunately outside of our control.
That said, we understand how unexpected charges can be concerning, and we truly appreciate you bringing this to our attention. Our customer support team would be happy to review your booking details and help clarify the charges further.
Please feel free to contact our customer support team, and we’ll be glad to assist.
Regards,
Smartfares
Reply from SmartFares
Dear Customer,
Thank you for your feedback. We understand your concern regarding seat selection costs. Seat selection fees can vary depending on the airline, route, and seat type chosen.
If you have any questions about seat charges or need assistance with your booking, please feel free to reach out to our Customer Support Team, and we’ll be happy to help.
Regards,
Smartfares
Easy checkout and clear itemized bill
6 June 2026
This company is an absolute scam
This company is an absolute scam. They get you by offering Low price on airline tickets. Once u call back to confirm, THEY WILL TELL YOU THAT THOSE TICKETS FOR WHATEVER DATE YOU PICKED IS NOT AVAILABLE .
THEY OFFER TICKETS ON DIFFERENT DATES KNOWING THAT'S NOT WAHT YOU NEED . THEY REFUSED TO CANCLE MY RESERVATION AND REFUND MY MONEY.
AFTER THRETENED THEM WITH SOME OPTIONS, I RECIEVED A CALL FROM THEM TRYIONG TO OFFER MY DIFFERENT OFFERS, ALL OF TEM IS HIGHER THAN WHAT YOU GET DIRECTLEY FROM THE AIRLINES COMPANY.
BE AWARE AND HOPE YOU CAN READ REVIEWS BEFORE DEALING WITH SUCH COMPANY.
SCAM SCAM SCAM!!!!
6 June 2026
Unprompted review
Reply from SmartFares
Dear Customer,
We take your concerns seriously and would like the opportunity to review your experience in detail.
To assist you, we previously requested additional information; however, we have not yet received a response. Please provide the requested details so that we can locate your booking, investigate the circumstances surrounding your reservation, and address your concerns appropriately.
Once we receive the necessary information, our team will be happy to review the matter and assist you further.
We look forward to hearing from you.
Regards,
Smartfares
i Had good coustmer service assistant…
i Had good coustmer service assistant when i was over charged.
5 June 2026
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