Good prices and easy booking. My only complaint is the very aggressive upselling, but it was only a little annoying to keep saying no.
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Excellent pricing and fast booking process. keep up it up.
Easy to use and informative. I would have liked to be informed immediately after payment was made that my ticket was bought successfully, not wait to receive the ticket number at a later stage to con... See more
Company replied
The price shown was £294.95 but amount actually deducted is £301.24. Also I didn't get prompted to do approval on my bank website for the amount avtially being debited debited so I could not check it... See more
Company replied
Company details
Written by the company
Search and compare deals on flights, airline tickets and hotel deals to thousands of locations. SmartFares specializes in selling last minute airline tickets to the general public.
Written by the company
Contact info
3.9
Great
58K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 27% of negative reviews
Typically replies within 2 weeks
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ease of navigation
The ease of navigating the site and it was less expensive than the airline I was flying on.
9 May 2026
I completed the form and then it didnt…
I completed the form and then it didnt confirm. It sent me back to same page and had to complete the entire form a second time.
8 May 2026
Feedback
Easy to use and informative. I would have liked to be informed immediately after payment was made that my ticket was bought successfully, not wait to receive the ticket number at a later stage to confirm that it was successful.
8 May 2026
Reply from SmartFares
Dear Customer,
Thank you so much for your kind words and for taking the time to share your experience with us!
We're glad to hear you found the platform easy to use and informative. Your feedback regarding the booking confirmation is greatly appreciated — we completely understand how important it is to receive immediate reassurance that your payment was successful and your ticket secured.
This is something we are actively working to improve, and your input helps us prioritize the right enhancements for our customers. We hope to deliver a smoother, more instant confirmation experience in the near future.
Thank you again for choosing us, and we look forward to serving you on your next journey!
Regards,
Smartfares
everything very easy
6 May 2026
Reply from SmartFares
Dear Customer,
Thank you for taking the time to share your feedback. We understand how frustrating it can be to notice a price change while browsing, and we completely empathize with your concern.
After reviewing our records, we can confirm that your booking was completed and confirmed at the same fare you originally selected — no additional charges were applied beyond what was shown at the time of booking.
If you are referring to a different reservation, we kindly request that you reach out to our support team directly so we can look into it thoroughly and assist you in the best way possible.
We appreciate your trust in us and hope to have the opportunity to serve you again.
Regards,
Smartfares
GOOD SERVICE
7 May 2026
Very annoying to let me rate you!
7 May 2026
Reply from SmartFares
Dear Customer,
We appreciate your feedback and apologize for any confusion regarding the discrepancy in the total price charged on your credit card.
It's important to note that currency conversion fees are typically applied by the issuing bank and may vary depending on their policies. While we strive to provide transparent pricing, additional charges related to currency conversion are determined by your bank and are beyond our control.
If you have any further questions or concerns regarding the charges on your credit card, please don't hesitate to reach out to our customer support team. We're here to assist you and ensure that any issues are resolved promptly.
Thank you for bringing this to our attention, and we appreciate your understanding.
Regards,
Smartfares
First recent
7 May 2026
thank for the quick service
6 May 2026
They lie about their prices listed on…
They lie about their prices listed on the website or through skyscanners.com, totally illegal scam, they call after online booking and price tripled after getting credit card information, so sketchy, be cautious everyone from the bait. this company should be shut down for dishonesty
5 May 2026
Unprompted review
Reply from SmartFares
Dear Customer,
Thank you for taking the time to share your experience. We understand how frustrating situations like this can be, and we do not take such allegations lightly.
However, as communicated in our previous response, we have been unable to locate any reservation linked to your review. We have already requested your booking reference number, and unfortunately we have not yet received it.
Without the necessary booking details, we are unable to investigate the specific transaction or verify the circumstances described. We remain committed to resolving legitimate concerns and encourage you to reach out to us directly with your booking information.
We hope to have the opportunity to look into this further should you choose to provide the required details.
Regards,
Smartfares
basically a bait and switch
basically a bait and switch, then telling me the flight i wanted is changed and tried extra charges and other major changes. the changes weren't going to work for me so i wanted to cancel. They want to keep my money. Then many many harassing phone calls
DO NOT RECOMMEND!!!!!!!!!!!!!!
4 May 2026
Unprompted review
Reply from SmartFares
Dear Customer,
Thank you for bringing this to our attention. We take feedback like this very seriously, as the experience you have described does not reflect the standards we hold ourselves to.
We have attempted to locate your booking based on the details shared in your review; however, we were unable to find a reservation matching the information provided. We kindly request that you share the correct booking reservation code so that we can investigate this matter thoroughly and assist you accordingly.
The concerns you have raised — including unexpected changes, additional charges, and unsolicited calls — are something we treat with the utmost urgency, and we are eager to look into this as soon as we are able to locate the correct booking.
Please reach out to our support team directly with your reservation details, and we assure you that we will do everything we can to resolve this for you promptly.
Regards,
Smartfares
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