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Sma Australia Reviews 1

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TrustScore 3 out of 5

3.2

Construction & Manufacturing
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Company details

  1. Construction & Manufacturing

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3.2

Average

TrustScore 3 out of 5

1 review

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Rated 1 out of 5 stars

Poor customer service

I called SMA Australian about a problem with the Sunny Boy solar panel inverter that was installed at my house. Mr. Javier Puente, one of SMA's customer service representatives, took my call.

I found Mr. Puente to be cold, mechanical, and rude. There was no warmth in his voice but instead some animosity and deep-seated anger at having to deal with a customer complaint.

I hope SMA may retrain its customer support staff so that they can be more friendly, approachable and warm.

1 September 2020
Unprompted review

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